Problem Solved Archives

The coat this consumer bought online from Saks doesn't fit. She asks Saks for a refund and returns the coat. So why did Saks recharge her?

Saks sent me a refund but then took it back

July 10, 2024September 2, 2021 by Christopher Elliott

The concert that this consumer was planning to attend was canceled and Ticketmaster promptly sent a refund but to a closed account. Now what?

Ticketmaster sent my refund to a closed credit card account! Now what?

September 19, 2024August 27, 2021 by Christopher Elliott

This consumer needs our help. She's at home recovering from surgery when her new Samsung TV develops a giant problem.

This Samsung TV has a terrible problem. Can we help?

January 22, 2024August 20, 2021 by Christopher Elliott

If you win a free gas for life contest and you're still alive, shouldn't BP continue to provide your prize? Our team thinks so.

I won free gas for life! I’m still alive, so where is my prize?

January 22, 2024March 18, 2021 by Christopher Elliott

Joseph Ziskovsky lost his wallet during his last car rental, but Hertz found it. So where did it go after that?

Hertz found my lost wallet. So where is it now?

January 30, 2025December 17, 2020 by Christopher Elliott

Kelly Stout made her rent payment via PayPal, but something went terribly wrong and her landlord never received the payment. Can we help?

I paid my rent with Paypal but something went wrong!

January 27, 2025December 15, 2020 by Christopher Elliott

If you received a $500 MGM gift card from your family, you would expect it to be worth $500, right? So would I. So what happened here?

Is this $500 MGM gift really worth nothing?

January 22, 2024November 20, 2020 by Christopher Elliott

What if you ordered a $1,200 garden shed online but the scammer only sends you a free Costco magazine? Will PayPal reverse this scam?

Help! I paid a scammer $1,200 for a free Costco magazine!

January 22, 2024November 17, 2020 by Christopher Elliott

Where is this consumer's Yankee Candle refund? He just wanted to take advantage of the company's seasonal deals. So what went wrong?

I want my Yankee Candle refund — Help!

January 22, 2024November 12, 2020 by Christopher Elliott

Venmo just froze Joshua Hethcoat's account -- along with his $2,000. Now he wants to know how to get his account unfrozen and regain access to his money.

Can Venmo really freeze my account like this?

December 6, 2024November 4, 2020 by Christopher Elliott

Venmo just froze Joshua Hethcoat’s account — along with his $2,000. Now he wants to know how to get his account unfrozen and regain access to his money. Can we help?

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