I want to receive Royal Caribbean’s promotional emails. Why won’t they send them?
Keith Johnson can’t seem to subscribe to Royal Caribbean’s promotional emails. Maybe he needs help from an advocate.
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Keith Johnson can’t seem to subscribe to Royal Caribbean’s promotional emails. Maybe he needs help from an advocate.
After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything?
Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why?
When Michael Miller’s 100-year-old pool table is damaged during a move, he’s assured that insurance will cover the repairs. But now it won’t. Was he misinformed?
After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint?
Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance?
When Ana Maria Roque’s yoga app stops working, she calls this advocate for help. But can the problems with this nonworking program be untangled?
Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund?
When Linda Cameron’s video game freezes, she turns to the seller for help. But despite a promise of a prompt reply, it ignores her. What now?
Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out.