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Problem Solved

Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.

How is it possible that an annual Sam's Club membership could expire after just three months? That's what this consumer is wondering.

Can my annual Sam’s Club membership really expire after just three months?

March 17, 2025October 7, 2021 by Christopher Elliott

Categories Problem Solved

If you sign up for a photography class and it gets canceled you would expect a prompt refund, right? That's not what happened here.

The photography class is canceled — so where is my refund?!

January 22, 2024October 5, 2021 by Christopher Elliott

Categories Problem Solved

If you buy an Electrolux refrigerator at Home Depot and it doesn't work, you should be able to return it, right?

Will Home Depot let me return this Electrolux refrigerator that doesn’t work?

January 22, 2024September 29, 2021 by Christopher Elliott

Categories Problem Solved

This consumer has been waiting for Sears to refund a canceled order for nearly three months. Can we help unravel this mess?

Why won’t Sears refund my canceled order now?

January 22, 2024September 22, 2021 by Christopher Elliott

Categories Problem Solved

A mysterious PayPal donation showed up in this consumer's account. He says he didn't donate anything to the stranger, but Paypal says he did.

I didn’t make a PayPal donation. So where did my money go?

January 22, 2024September 15, 2021 by Christopher Elliott

Categories Problem Solved

This consumer says Home Depot won't schedule the delivery of her new appliance until she pays an additional $700. What's going on here?

Why won’t Home Depot schedule delivery of my refrigerator unless I pay an extra $700?

January 22, 2024September 10, 2021 by Christopher Elliott

Categories Problem Solved

Organizers canceled the blues festival in Tampa Bay but refused to give Donna Dandrea and her husband a refund. Can they do that?

The blues festival was canceled so how about a refund?

January 22, 2024September 6, 2021 by Christopher Elliott

Categories Problem Solved

The coat this consumer bought online from Saks doesn't fit. She asks Saks for a refund and returns the coat. So why did Saks recharge her?

Saks sent me a refund but then took it back

July 10, 2024September 2, 2021 by Christopher Elliott

Categories Problem Solved

The concert that this consumer was planning to attend was canceled and Ticketmaster promptly sent a refund but to a closed account. Now what?

Ticketmaster sent my refund to a closed credit card account! Now what?

September 19, 2024August 27, 2021 by Christopher Elliott

Categories Problem Solved

This consumer needs our help. She's at home recovering from surgery when her new Samsung TV develops a giant problem.

This Samsung TV has a terrible problem. Can we help?

January 22, 2024August 20, 2021 by Christopher Elliott

Categories Problem Solved

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