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Elliott Report

Elliott Report

  • Home
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Problem Solved

Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.

Ticketmaster informed Elena Constantinescu that the opera she planned to see was canceled and promised to give her money back. Did it?

Shouldn’t Ticketmaster give my money back if the opera is canceled?

November 24, 2024November 2, 2021 by Christopher Elliott

… Read more

Categories Problem Solved
CBD gummies seem to be gaining popularity. This consumer decided to give them a try and regretted it. Can we help?

How do I get a refund for these CBD gummies!?

January 22, 2024October 26, 2021 by Christopher Elliott

… Read more

Categories Problem Solved
Erica Goode makes a return to Saks Fifth Avenue and expects a refund of $153. But the company says it never received the package. Now what?

What happened to this Saks Fifth Avenue return and refund?

October 25, 2024October 22, 2021 by Christopher Elliott

… Read more

Categories Problem Solved
Sears delivered a broken refrigerator to this consumer home and now she wants the company to replace it with a working unit. Can we help?

I need Sears to replace this broken refrigerator. Can you help?

December 30, 2024October 19, 2021 by Christopher Elliott

… Read more

Categories Problem Solved
TJ Maxx owes Ekaterina Quinones a refund -- that doesn't seem to be in dispute. So why won't the company just pay it?

How can I get the refund that TJ Maxx owes me?

January 22, 2024October 13, 2021 by Christopher Elliott

… Read more

Categories Problem Solved
How is it possible that an annual Sam's Club membership could expire after just three months? That's what this consumer is wondering.

Can my annual Sam’s Club membership really expire after just three months?

March 17, 2025October 7, 2021 by Christopher Elliott

… Read more

Categories Problem Solved
If you sign up for a photography class and it gets canceled you would expect a prompt refund, right? That's not what happened here.

The photography class is canceled — so where is my refund?!

January 22, 2024October 5, 2021 by Christopher Elliott

… Read more

Categories Problem Solved
If you buy an Electrolux refrigerator at Home Depot and it doesn't work, you should be able to return it, right?

Will Home Depot let me return this Electrolux refrigerator that doesn’t work?

January 22, 2024September 29, 2021 by Christopher Elliott

… Read more

Categories Problem Solved
This consumer has been waiting for Sears to refund a canceled order for nearly three months. Can we help unravel this mess?

Why won’t Sears refund my canceled order now?

January 22, 2024September 22, 2021 by Christopher Elliott

… Read more

Categories Problem Solved
A mysterious PayPal donation showed up in this consumer's account. He says he didn't donate anything to the stranger, but Paypal says he did.

I didn’t make a PayPal donation. So where did my money go?

January 22, 2024September 15, 2021 by Christopher Elliott

… Read more

Categories Problem Solved
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