Vrbo Customer Service Contacts

make a correction

Vrbo is an online vacation rental marketplace that allows vacationers to rent apartments and homes via their website. It is owned by Expedia.

Responsiveness rating


What you need to know about Vrbo

We receive many Vrbo complaints. Almost all of them involve a breakdown of communication between a host and guest, like this recent case involving a promised refund. (Always get everything in writing when dealing with a Vrbo host.) You can find more information about troubleshooting your Vrbo problem in our guide to vacation rentals. This customer had a problem with the company when one of their hosts canceled just 24 hours before.. Also, the company rented out a vacation home that was in poor condition.

How to solve a problem with Vrbo

The best way to contact Vrbo is through its website or the Vrbo app.  Sign into their account and then can use the chat function to speak to a customer service representative.  You can also request a supervisor through that process, allowing you to begin a paper trail in case you need one later.


11800 Domain Blvd
Austin, TX 78759

Phone Contacts

Main: 512-782-0805
Toll Free: 877-228-3145

Email Contacts


Social Media Contacts


Executive Contacts

Primary Contact
Brian Keaster
Senior Director of Americas Customer Experience
11800 Domain Blvd
Austin, TX 78759
[email protected]

Chief Executive
Jeff Hurst
Chief Executive Officer
11800 Domain Blvd
Austin, TX 78759
[email protected]

Related Posts