Vrbo is an online vacation rental marketplace that allows vacationers to rent apartments and homes via their website. It is owned by Expedia.
Responsiveness rating
What you need to know about Vrbo
We receive many Vrbo complaints. Almost all of them involve a breakdown of communication between a host and guest, specifically regarding a refund. (Always get everything in writing when dealing with a Vrbo host.) You can find more information about troubleshooting your Vrbo problem in our guide to vacation rentals.
How to solve a problem with Vrbo
The best way to contact Vrbo is through its website or the Vrbo app. Sign into their account and then can use the chat function to speak to a customer service representative. You can also request a supervisor through that process, allowing you to begin a paper trail in case you need one later.
Address
11800 Domain Blvd
300
Austin, TX 78759
https://www.vrbo.com/
Phone Contacts
Main: 512-782-0805
Toll Free: 877-228-3145
Email Contacts
https://help.vrbo.com/category/Contact_Information
Social Media Contacts
Executive Contacts
Primary Contact
Brian Keaster
Senior Director of Americas Customer Experience
11800 Domain Blvd
300
Austin, TX 78759
[email protected]
Chief Executive
Jeff Hurst
Chief Executive Officer
11800 Domain Blvd
300
Austin, TX 78759
[email protected]
This contact was published on January 6, 2016 and updated on March 27, 2023.
