Vrbo Customer Service Contact Support Via Phone Email Exec Contacts

Vrbo is an online vacation rental marketplace that allows vacationers to rent apartments and homes via their website. It is owned by Expedia.

Responsiveness rating

3/5

Vrbo often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Vrbo

We receive many Vrbo complaints. Almost all of them involve a breakdown of communication between a host and guest, like this recent case involving a promised refund. (Always get everything in writing when dealing with a Vrbo host.) You can find more information about troubleshooting your Vrbo problem in our guide to vacation rentals.

How to solve a problem with Vrbo

The best way to contact Vrbo is through its website or the Vrbo app. Sign into their account and then can use the chat function to speak to a customer service representative. You can also request a supervisor through that process, allowing you to begin a paper trail in case you need one later.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.