United Airlines

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United Airlines is the world’s second-largest airline, and the product of a 2010 merger with Continental Airlines.

233 S. Wacker Drive
Chicago, IL 60606

Phone Contacts

Toll Free: (800) 864-8331


Mailing address:

United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
United States

Email Contacts

[email protected]

Note: United says the best way of requesting assistance from customer care is through its help form. The page will ask you to sign into your MileagePlus account, but you can also “Continue as Guest” using the link at the bottom. Please try the form first before contacting any executives.

Customer property claim form

Customer Service Resources

United Airlines Baggage Claim and Lost and Found

Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903

[email protected]

Social Media Contacts


Executive Contacts

If you have direct-dial numbers for any of these contacts, please let us know.

Primary Contact
Jamey Vincent
Senior Manager - Customer Care
233 South Wacker Chicago
Chicago, IL 60606
[email protected]

Secondary Contact
Bryan Stoller
Vice President, Customer Care
233 S. Wacker Drive
Chicago, IL 60606
[email protected]

Chief Executive
Scott Kirby
Chief Executive Officer
233 S. Wacker Drive
Chicago, IL 60606
(847) 700-4000
[email protected]

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