United Airlines is an American airline based in Chicago.
Responsiveness rating
What you need to know about United Airlines
United used to be one of the worst legacy airlines in the United States, when it comes to service and customer responsiveness. But change is in the air. We've been receiving positive comments from readers about the service they've received on United lately.
How to resolve a problem with United Airlines
United says the best way of requesting assistance from customer care is through its help form. The page will ask you to sign into your MileagePlus account, but you can also “Continue as Guest” using the link at the bottom. Please try the form first before contacting any executives. Customer property claim form
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
233 S. Wacker Drive
Chicago, IL 60606
https://www.united.com/en/us
Phone Contacts
Toll Free: (800) 864-8331
United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
United States
Email Contacts
Customer Service Resources
United Airlines Baggage Claim and Lost and Found
Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903
Social Media Contacts
Executive Contacts
If you have direct-dial numbers for any of these contacts, please let us know.
Primary Contact
Jamey Vincent
Senior Manager - Customer Care
233 South Wacker Chicago
Chicago, IL 60606
847-427-4015
[email protected]
Secondary Contact
Bryan Stoller
Vice President, Customer Care
233 S. Wacker Drive
Chicago, IL 60606
[email protected]
Chief Executive
Scott Kirby
Chief Executive Officer
233 S. Wacker Drive
Chicago, IL 60606
(847) 700-4000
[email protected]
