United Airlines

United Airlines is the world’s second-largest airline, and the product of a 2010 merger with Continental Airlines.

233 S. Wacker Drive
Chicago, IL 60606

Phone Contacts

Main: (312) 997-8000
Toll Free: (800) 864-8331

How to get through to an operator: dial (312) 997-8000. Press 0.

Mailing address:

United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
United States

Email Contacts

[email protected]

Note: United says the best way of contacting it is through its help form. Please try the form first before contacting any executives.

Customer property claim form

Customer Service Resources

United Airlines Baggage Claim and Lost and Found

Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903

[email protected]

Social Media Contacts


Executive Contacts

If you have direct-dial numbers for any of these contacts, please let us know.

Primary Contact
Laura Mandile
Director Customer Care
233 S. Wacker Drive
Chicago, IL 60606
[email protected]

Also try:

Heather Holmes
Customer Care Manager
[email protected]
(872) 825-2032

(Note: Heather is a member of the customer service team, but not a primary contact. United advises not contacting her.)

Secondary Contact
Torbjorn (Toby) J. Enqvist
Senior Vice President, Chief Customer Officer
233 S. Wacker Drive
Chicago, IL 60606
[email protected]

Gregory (Greg) Hart
Executive Vice President and Chief Operations Officer
233 S. Wacker Drive
Chicago, IL 60606
[email protected]

This is a personal address, [email protected]
United says it strongly prefers you not send emails to it unless it’s very urgent.

Chief Executive
Scott Kirby
Chief Executive Officer
233 S. Wacker Drive
Chicago, IL 60606
(847) 700-4000
[email protected]

Last updated: June 6, 2020.