United Airlines Customer Service Contacts

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United Airlines is an American airline based in Chicago.

Responsiveness rating


What you need to know about United Airlines

United used to be one of the worst legacy airlines in the United States, when it comes to service and customer responsiveness. But change is in the air. We've been receiving positive comments from readers about the service they've received on United lately.

How to resolve a problem with United Airlines

United says the best way of requesting assistance from customer care is through its help form. The page will ask you to sign into your MileagePlus account, but you can also “Continue as Guest” using the link at the bottom. Please try the form first before contacting any executives. Customer property claim form


233 S. Wacker Drive
Chicago, IL 60606

Phone Contacts

Toll Free: (800) 864-8331

United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
United States

Email Contacts

[email protected]

Customer Service Resources

United Airlines Baggage Claim and Lost and Found

Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903

[email protected]

Social Media Contacts


Executive Contacts

If you have direct-dial numbers for any of these contacts, please let us know.

Primary Contact
Jamey Vincent
Senior Manager - Customer Care
233 South Wacker Chicago
Chicago, IL 60606
[email protected]

Secondary Contact
Bryan Stoller
Vice President, Customer Care
233 S. Wacker Drive
Chicago, IL 60606
[email protected]

Chief Executive
Scott Kirby
Chief Executive Officer
233 S. Wacker Drive
Chicago, IL 60606
(847) 700-4000
[email protected]

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