United Airlines Customer Service Contacts

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United Airlines is an American airline based in Chicago.

Responsiveness rating

rating
3/5

What you need to know about United Airlines

We have received multiple complaints regarding United Airlines. Passengers have reported that they did not receive the credit that was promised when they canceled their flights. Some passengers have incurred additional costs due to United's alleged deception during the ticket purchase process. Also, the airline refused to refund a sick customer. Although, the airline promptly assisted another customer in fixing their booking error. Recently, the company went back on a promise.

How to resolve a problem with United Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

233 S. Wacker Drive
Chicago, IL 60606
https://www.united.com/en/us


Phone Contacts

Toll Free: (800) 864-8331

United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
United States


Email Contacts

[email protected]


Customer Service Resources

United Airlines Baggage Claim and Lost and Found

Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903

[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

If you have direct-dial numbers for any of these contacts, please let us know.

Primary Contact
Carole Kasper
Manager - Customer Care
233 South Wacker Chicago
Chicago, IL 60606
847-700-4000
[email protected]

Secondary Contact
Bryan Stoller
Vice President, Customer Care
233 S. Wacker Drive
Chicago, IL 60606
[email protected]

Jamey Vincent
Senior Manager - Customer Care
233 South Wacker Chicago
Chicago, IL 60606
(847) 427-4015
[email protected]

Chief Executive
Scott Kirby
Chief Executive Officer
233 S. Wacker Drive
Chicago, IL 60606
(847) 700-4000
[email protected]


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