United Airlines

United Airlines is the world’s second-largest airline, and the product of a 2010 merger with Continental Airlines.

233 S. Wacker Drive
Chicago, IL 60606
http://www.united.com

Phone Contacts

Main: (312) 997-8000
Toll Free: (800) 864-8331

How to get through to an operator: dial (312) 997-8000. Press 0.

Mailing address:

United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
United States

Email Contacts

[email protected]

Note: United says the best way of contacting it is through its help form. Please try the form first before contacting any executives.

Customer property claim form

Customer Service Resources

United Airlines Baggage Claim and Lost and Found

Central Baggage Service – HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903

[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

If you have direct-dial numbers for any of these contacts, please let us know.

Primary Contact
Laura Mandile
Director Customer Care
233 S. Wacker Drive
Chicago, IL 60606
[email protected]

Also try:

Heather Holmes
Customer Care Manager
[email protected]
(872) 825-2032

(Note: Heather is a member of the customer service team, but not a primary contact. United advises not contacting her.)

Secondary Contact
Torbjorn (Toby) J. Enqvist
Senior Vice President, Chief Customer Officer
233 S. Wacker Drive
Chicago, IL 60606
[email protected]

Gregory (Greg) Hart
Executive Vice President and Chief Operations Officer
233 S. Wacker Drive
Chicago, IL 60606
[email protected]

This is a personal address, [email protected]
United says it strongly prefers you not send emails to it unless it’s very urgent.

Chief Executive
Oscar Munoz
Chief executive officer
233 S. Wacker Drive
Chicago, IL 60606
(847) 700-4000
[email protected]

Last updated: June 15, 2019.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolution. Do not simply write to the CEO or send your request to all the executives at once. This could severely limit your ability to resolve your issue. Rather, start with the primary contact and then work your way down the list.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. If you detect any omissions, misstatements or errors, please contact us immediately.