Too Faced Customer Service Contacts


Too Faced produces makeup products, including foundations, eye shadows, mascaras, blushes, lipsticks, and skin care items.

How to reach a person at Too Faced

Too Faced Responsiveness rating

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3/5

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What you need to know about Too Faced

Response times for Too Faced’s customer service may fluctuate depending on the communication channel, inquiry volume, and the time of day.

Too Faced customer service response times

Too Faced’s customer service response times can vary depending on the contact method, with email responses generally taking longer, phone support offering quicker resolutions, and social media inquiries receiving prompt attention during business hours. However, here’s a general idea of what to expect:

Phone supportToo Faced customer service phone support response times can be affected by variables such as call volume and business hours. During peak times, wait times may be longer, but phone support typically offers direct and immediate assistance for urgent inquiries or issues. Call customer service at (855) 866-3223.
Email supportToo Faced customer service email support response times can vary depending on the volume of inquiries and the complexity of the issue. While email responses may take longer than phone support, the company typically provides solutions and assistance through this method within a reasonable time. Email Too Faced at customerservice@toofaced.com.
Live chatToo Faced does not currently offer a live chat support option on its website.
Social mediaToo Faced customer service response times on social media can vary based on elements such as platform activity and the volume of inquiries. Typically, social media inquiries are addressed promptly during business hours, but response times may be longer during high-volume periods or outside of regular operating hours. Here’s how to reach Too Faced via social media.
Help center/FAQToo Faced’s customer service help center and FAQ support provide immediate access to answers for common questions, allowing customers to find solutions without waiting for direct assistance. However, if the issue is not addressed in the FAQ section, response times for follow-up support may vary depending on the volume of inquiries and the contact method used.

How to resolve a problem with Too Faced

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Too Faced mailing address

17180 Von Karman Avenue
Suite 100
Irvine, CA 92614

Too Faced loyalty program

Too Faced offers a loyalty program called the Too Faced Rewards Program. Customers can earn points for purchases, social media engagement, and other activities.

Too Faced social media channels

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Too Faced executive customer service contacts

Primary Contact
Al Curtis
Director of Operations
17180 Von Karman Avenue
Suite 100
Irvine, CA 92614
acurtis@elcompanies.com

LinkedIn

Secondary Contact
Na Li
Chief Operating Officer
17180 Von Karman Avenue
Suite 100
Irvine, CA 92614
nli@elcompanies.com

LinkedIn

Chief Executive
Stéphane De La Faverie
17180 Von Karman Avenue
Suite 100
Irvine, CA 92614
sdlfaverie@elcompanies.com

LinkedIn

Too Faced customer service policies

What is Too Faced’s return policy?

Too Faced’s return policy allows returns within 60 days of purchase, provided the products are unused and in original condition. Customers must follow the return instructions on the website. Certain products may have exceptions to this return policy. Refunds or exchanges are processed once the return is approved.

What is the Too Faced’s privacy policy?

Too Faced’s privacy policy explains how the company collects, uses, and protects personal data. It outlines how customer information is stored and shared, as well as the rights individuals have regarding data. The policy also details how customers can manage data and opt out of marketing communications. Additionally, it provides instructions on how customers can contact the company with questions or concerns about privacy practices.

What does Too Faced’s accessibility statement cover?

Too Faced’s accessibility statement describes the efforts made to ensure the website is accessible to all users, including individuals with disabilities. The statement highlights the actions taken to improve navigation and usability for users with various needs.

How can I track my order on the Too Faced website?

Visit the Order Status section on the Too Faced website and enter the order number and email address.

How do I find product recommendations on Too Faced’s website?

The Product Finder tool on the website provides product recommendations

What should I do if I forgot my Too Faced account password?

Visit the Forgot Password link on the Too Faced website, enter your email address, and follow the instructions to reset your password.

Frequently asked questions about Too Faced

What is the parent company of Too Faced?

The parent company of Too Faced is Estée Lauder Companies, which acquired the brand in 2016.

How can I contact Too Faced customer service?

Where can I buy Too Faced products?

Too Faced products can be purchased on its official website, as well as through major retailers such as Sephora, Ulta, and other authorized stores.

How to get professional help with your Too Faced problem

If you need help with Too Faced, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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