Starbucks

Starbucks is an American coffeehouse chain headquartered in Seattle. The original Starbucks store was founded in 1971 by Jerry Baldwin, Gordon Bowker, and Zev Siegl. The company that became Starbucks Corporation was incorporated in 1985 (originally as Il Giornale Coffee Company, founded by Howard Schultz), acquired the original Starbucks in 1987, and adopted the Starbucks name. It went public on the Nasdaq under the ticker SBUX on June 26, 1992. Today, Starbucks operates more than 41,000 company-operated and licensed stores across approximately 89 markets worldwide (where “markets” include countries and territories in company reporting).

Telephone
free : (800) 782-7282
Mailing address
2401 Utah Avenue South, Suite 800
Seattle, WA 98134
Website
starbucks.com

What you need to know about Starbucks

The company responds to most customer complaints in a satisfactory manner. We've had several Starbucks cases, usually involving gift cards.

How to resolve a problem with Starbucks

Try self-service first

Use our proven resolution methods, or Starbucks’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Starbucks respond?

Phone support

Representatives are available 7 days a week from 5 a.m. to 8 p.m. Pacific time.

Email support

Starbucks does not publicly list a direct customer service email address on its website, but it does offer an online contact form for customer inquiries.

Live chat

Chat support is available 7 days a week from 4 a.m. to 10 p.m. Pacific time via help center

Social media

Starbucks is active on social media platforms such as Facebook, Instagram, X, TikTok, LinkedIn, and YouTube.

Help center/FAQ

Starbucks’ help center/FAQ provides quick answers to common questions regarding Starbucks Rewards, gift cards, orders and payments, the mobile app, store locations, account management, and customer service inquiries.

Verified contacts

Starbucks customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jacob Dorrell
Senior Manager, Customer Care
Secondary
Mike Grams
Chief Operating Officer
Chief Executive
Brian Niccol
Chairman and Chief Executive Officer

Starbucks customer service policies

Starbucks’ privacy policy explains how the company collects, uses, shares, and protects personal information when you interact with its websites, apps, and services (including Starbucks Rewards and in-store purchases linked to an account).

Starbucks loyalty program

Starbucks has a loyalty program called Starbucks Rewards, which allows members to earn Stars on eligible purchases and redeem them for free food and drinks, receive personalized offers, and access exclusive member benefits through the Starbucks app.

Frequently asked questions about Starbucks

Call (800) 782-7282.  
Starbucks' customer service phone line at (800) 782-7282 is open seven days a week from 5 a.m. to 8 p.m. Pacific time.
Starbucks Customer Service 2401 Utah Avenue South, Suite 800 Seattle, WA 98134
Starbucks says that once an order is submitted, it is sent to the store to start preparing and cannot be modified. If you need to cancel a delivery order placed in the Starbucks app, call Starbucks customer service at (800) 782-7282 as soon as possible; the order can be canceled but may not be eligible for a full refund.
The store will process the refund to the original payment method.
Starbucks offers a chat option through its online help center at https://customerservice.starbucks.com, available seven days a week from 4 a.m. to 10 p.m. Pacific time. Customers can also call (800) 782-7282 seven days a week from 5 a.m. to 8 p.m. Pacific time.
Make any changes to your order in the Starbucks app before you check out. Once an order is submitted, it is sent to the store to start preparing and cannot be modified. If there's a problem with an order you've already placed, call (800) 782-7282.
Starbucks does not publish a single international customer service number. Customers outside the United States should visit Starbucks' country site at https://www.starbucks.com and select the region to find a local contact option.

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