Starbucks is an American coffeehouse chain headquartered in Seattle. The original Starbucks store was founded in 1971 by Jerry Baldwin, Gordon Bowker, and Zev Siegl. The company that became Starbucks Corporation was incorporated in 1985 (originally as Il Giornale Coffee Company, founded by Howard Schultz), acquired the original Starbucks in 1987, and adopted the Starbucks name. It went public on the Nasdaq under the ticker SBUX on June 26, 1992. Today, Starbucks operates more than 41,000 company-operated and licensed stores across approximately 89 markets worldwide (where “markets” include countries and territories in company reporting).
Starbucks Responsiveness rating
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What you need to know about Starbucks
The company responds to most customer complaints in a satisfactory manner. We’ve had several Starbucks cases, usually involving gift cards.
- Starbucks’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Starbucks with our insider guide or through its executive contacts.
- Starbucks’ customer service policies are standard. Here are our frequently asked questions about Starbucks.
Starbucks customer service response times
Starbucks’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 782-7282 | Representatives are available 7 days a week from 5 a.m. to 8 p.m. Pacific time. |
| Email support | Starbucks does not publicly list a direct customer service email address on its website, but it does offer an online contact form for customer inquiries. |
| Live chat | Chat support is available 7 days a week from 4 a.m. to 10 p.m. Pacific time via help center |
| Social media | Starbucks is active on social media platforms such as Facebook, Instagram, X, TikTok, LinkedIn, and YouTube. |
| Help center/FAQ | Starbucks’ help center/FAQ provides quick answers to common questions regarding Starbucks Rewards, gift cards, orders and payments, the mobile app, store locations, account management, and customer service inquiries. |
How to resolve a problem with Starbucks
Starbucks is sensitive to public criticism and often responds quickly to high-profile complaints. This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Starbucks mailing address
2401 Utah Avenue South
Suite 800
Seattle, WA 98134
Starbucks loyalty program
Starbucks has a loyalty program called Starbucks Rewards, which allows members to earn Stars on eligible purchases and redeem them for free food and drinks, receive personalized offers, and access exclusive member benefits through the Starbucks app.
Starbucks social media channels
Starbucks executive customer service contacts
Primary Contact
Jacob Dorrell
Senior Manager, Customer Care
2401 Utah Avenue South
Suite 800
Seattle, WA 98134
jdorrell@starbucks.com
Secondary Contact
Mike Grams
Chief Operating Officer
2401 Utah Avenue South
Suite 800
Seattle, WA 98134
mgrams@starbucks.com
Chief Executive
Brian Niccol
Chairman and Chief Executive Officer
2401 Utah Avenue South
Suite 800
Seattle, WA 98134
bniccol@starbucks.com
Starbucks customer service policies
What is Starbucks' privacy policy?
Starbucks’ privacy policy explains how the company collects, uses, shares, and protects personal information when you interact with its websites, apps, and services (including Starbucks Rewards and in-store purchases linked to an account).
What are Starbucks' terms of use?
Starbucks’ terms of use set the rules for using its websites, mobile app, online services, and related digital features (such as Starbucks Rewards accounts and ordering tools).
What is Starbucks' accessibility statement?
Starbucks’ accessibility statement outlines the company’s commitment to making its digital platforms (including its website and mobile app) accessible to people with disabilities.
Starbucks self-service links
How do I update my Starbucks account information?
Customers can update personal details such as email address, password, and payment information by logging into the Starbucks account via the app or website.
How can I view my order history?
Order history can be viewed by logging into a Starbucks account through the mobile app or website, where past transactions are displayed.
How can I provide feedback about my experience?
Customers can submit feedback through the Starbucks Customer Service Help Center or by speaking directly with store staff.
How can I contact Starbucks customer service?
What are Starbucks' customer service hours?
Starbucks’ customer service phone line at (800) 782-7282 is open seven days a week from 4 a.m. to 10 p.m. Pacific time.
What is Starbucks' customer service postal address?
Starbucks Customer Service
2401 Utah Avenue South, Suite 800
Seattle, WA 98134
How do I cancel my Starbucks order?
To cancel a Starbucks order, follow these simple steps using the Starbucks app on your smartphone:
- Open the Starbucks app.
- Navigate to the ‘Orders’ section.
- Locate the specific order you wish to cancel.
- If the option is available, select ‘Cancel Order.’
- Confirm the cancellation.
How do I get a refund from Starbucks?
The store will process the refund to the original payment method.
Does Starbucks have customer service chat support?
Starbucks offers a chat option through its online help center at https://customerservice.starbucks.com. Customers can also call (800) 782-7282 seven days a week from 4 a.m. to 10 p.m. Pacific time.
How do I change a Starbucks order?
You can easily change a Starbucks order using the Starbucks app. Here’s a step-by-step guide:
- Download and Set Up the Starbucks App:
- If you haven’t already, download the Starbucks app on your smartphone (available for iPhone and Android).
- Create or log in to your Starbucks Rewards account within the app.
- Order Ahead:
- Open the app and enable location services.
- Tap the “Order” icon at the bottom of the screen.
- Customize your order by selecting your favorite Starbucks drinks and food items.
- Add your customized items to your shopping bag.
- Select the Store for Pickup:
- The app will estimate the wait time based on your selected store.
- Choose the Starbucks location where you want to pick up your order.
- Pick Up Your Order:
- Visit the selected Starbucks store.
- Ask a barista for your order at the designated pick-up area.
- Pick up your drink at the counter.
You can customize your order by adjusting the size, milk, syrup pumps, and other options directly in the app. Whether you want an extra hot latte, prefer fewer syrup pumps, or need a dairy-free alternative, the Starbucks app allows you to tailor your drink to your liking.
What is Starbucks’ customer service phone number for international customers?
Starbucks does not publish a single international customer service number. Customers outside the United States should visit Starbucks’ country site at https://www.starbucks.com and select the region to find a local contact option.
How to get professional help with your Starbucks problem
If you need help with Starbucks, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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