Starbucks Customer Service Contacts

Starbucks is a coffeehouse chain based in Seattle which offers rewards. More than half of its stores are located in the United States.

Starbucks Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Starbucks

The company responds to most customer complaints in a satisfactory manner. We’ve had several Starbucks cases, usually involving gift cards.

How to resolve a problem with Starbucks

Starbucks is hypersensitive about its reputation. This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Starbucks mailing address

2401 Utah Avenue South
Seattle, WA 98134-1436

Starbucks social media channels

X


Starbucks executive customer service contacts

Primary Contact
Jacqui Wetherly
Customer Service Manager
2401 Utah Avenue South
Seattle, WA 98134-1436
jwetherly@starbucks.com

John Culver
Chief Operating Officer, North America
2401 Utah Avenue South
Seattle, WA 98134-1436
jculver@starbucks.com

Chief Executive
Kevin Johnson
Chairman, President and CEO
2401 Utah Avenue South
Seattle, WA 98134
kevin.johnson@starbucks.com

Frequently asked questions about Starbucks

How can I contact Starbucks customer service?

To contact Starbucks customer service in the United States, you have a few options:

1. Phone: Call the customer service hotline at (800) 782-7282.

2. Email: If you prefer written communication, email your inquiries to customerservice@starbucks.com.

What is Starbucks’ customer service email address?

You can email them at customerservice@starbucks.com.

What are Starbucks’ customer service hours?

Starbucks’ customer service is available 24 hours a day, seven days a week, for general questions or concerns. Call the customer service hotline at (800) 782-7282.

What are Starbucks’ customer service postal address?

P.O. Box 6363
Dover, DE 19905-6363

How do I cancel my Starbucks order?

To cancel a Starbucks order, follow these simple steps using the Starbucks app on your smartphone:

  1. Open the Starbucks app.
  2. Navigate to the ‘Orders’ section.
  3. Locate the specific order you wish to cancel.
  4. If the option is available, select ‘Cancel Order.’
  5. Confirm the cancellation.

How do I get a refund from Starbucks?

To request a refund from Starbucks:

  1. In-Store Purchases:
    • Visit the Starbucks store where you made the purchase with the original receipt.
    • Explain the reason for the refund to the barista or store manager.
    • They’ll process the refund using the original payment method.
  2. Mobile Orders:
    • Cancel within 30 minutes via the Starbucks mobile app under order history.
    • The refund goes back to the original payment method.
  3. Unused Merchandise:
    • Return within 60 days with the original receipt.
    • Refund provided in the original payment method.
  4. Starbucks Cards and PayPal:
    • Refund issued as Starbucks Store Credit.

Remember to bring your original receipt. For further assistance, contact Starbucks customer service at (800) 782-7282.

Does Starbucks have customer service chat support?

Starbucks offers customer service through various channels. While they don’t have a dedicated chat support feature, you can still reach out to them using the following methods:

1. For general inquiries or assistance, you can email Starbucks at customerservice.starbucks.com.

2. If you prefer to speak with a representative, call Starbucks’ customer contact center at (800) 782-7282. They are available 24/7 for any questions or concerns.

How do I change a Starbucks order?

You can easily change a Starbucks order using the Starbucks app. Here’s a step-by-step guide:

  1. Download and Set Up the Starbucks App:
    • If you haven’t already, download the Starbucks app on your smartphone (available for iPhone and Android).
    • Create or log in to your Starbucks Rewards account within the app.
  2. Order Ahead:
    • Open the app and enable location services.
    • Tap the “Order” icon at the bottom of the screen.
    • Customize your order by selecting your favorite Starbucks drinks and food items.
    • Add your customized items to your shopping bag.
  3. Select the Store for Pickup:
    • The app will estimate the wait time based on your selected store.
    • Choose the Starbucks location where you want to pick up your order.
  4. Pick Up Your Order:
    • Visit the selected Starbucks store.
    • Ask a barista for your order at the designated pick-up area.
    • Enjoy your perfectly handcrafted beverage!

You can customize your order by adjusting the size, milk, syrup pumps, and other options directly in the app. Whether you want an extra hot latte, prefer fewer syrup pumps, or need a dairy-free alternative, the Starbucks app allows you to tailor your drink to your liking.

What is Starbucks’ customer service phone number for international customers?

You can easily change a Starbucks order using the Starbucks app. Here’s a step-by-step guide:

  1. Download and Set Up the Starbucks App:
    • If you haven’t already, download the Starbucks app on your smartphone (available for iPhone and Android).
    • Create or log in to your Starbucks Rewards account within the app.
  2. Order Ahead:
    • Open the app and enable location services.
    • Tap the “Order” icon at the bottom of the screen.
    • Customize your order by selecting your favorite Starbucks drinks and food items.
    • Add your customized items to your shopping bag.
  3. Select the Store for Pickup:
    • The app will estimate the wait time based on your selected store.
    • Choose the Starbucks location where you want to pick up your order.
  4. Pick Up Your Order:
    • Visit the selected Starbucks store.
    • Ask a barista for your order at the designated pick-up area.
    • Enjoy your perfectly handcrafted beverage!

You can customize your order by adjusting the size, milk, syrup pumps, and other options directly in the app. Whether you want an extra hot latte, prefer fewer syrup pumps, or need a dairy-free alternative, the Starbucks app allows you to tailor your drink to your liking.

How do I file a complaint with Starbucks customer service?

You can submit your complaint via email. Send your detailed inquiry to customerservice.starbucks.com.

How to get professional help with your Starbucks problem

If you need help with Starbucks, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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