Starbucks

Starbucks is an American coffeehouse chain headquartered in Seattle. The original Starbucks store was founded in 1971 by Jerry Baldwin, Gordon Bowker, and Zev Siegl. The company that became Starbucks Corporation was incorporated in 1985 (originally as Il Giornale Coffee Company, founded by Howard Schultz), acquired the original Starbucks in 1987, and adopted the Starbucks name. It went public on the Nasdaq under the ticker SBUX on June 26, 1992. Today, Starbucks operates more than 41,000 company-operated and licensed stores across approximately 89 markets worldwide (where “markets” include countries and territories in company reporting).

Telephone
free : (800) 782-7282
Mailing address
2401 Utah Avenue South, Suite 800
Seattle, WA 98134
Website
starbucks.com

What you need to know about Starbucks

The company responds to most customer complaints in a satisfactory manner. We've had several Starbucks cases, usually involving gift cards.

How to resolve a problem with Starbucks

Try self-service first

Use our proven resolution methods, or Starbucks’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Starbucks respond?

Phone support
Representatives are available 7 days a week from 5 a.m. to 8 p.m. Pacific time.
Email support
Starbucks does not publicly list a direct customer service email address on its website, but it does offer an online contact form for customer inquiries.
Live chat
Chat support is available 7 days a week from 4 a.m. to 10 p.m. Pacific time via help center
Social media
Starbucks is active on social media platforms such as Facebook, Instagram, X, TikTok, LinkedIn, and YouTube.
Help center/FAQ
Starbucks’ help center/FAQ provides quick answers to common questions regarding Starbucks Rewards, gift cards, orders and payments, the mobile app, store locations, account management, and customer service inquiries.
Verified contacts

Starbucks customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jacob Dorrell
Senior Manager, Customer Care
Secondary
Mike Grams
Chief Operating Officer
Chief Executive
Brian Niccol
Chairman and Chief Executive Officer

Starbucks customer service policies

Starbucks’ privacy policy explains how the company collects, uses, shares, and protects personal information when you interact with its websites, apps, and services (including Starbucks Rewards and in-store purchases linked to an account).

Starbucks loyalty program

Starbucks has a loyalty program called Starbucks Rewards, which allows members to earn Stars on eligible purchases and redeem them for free food and drinks, receive personalized offers, and access exclusive member benefits through the Starbucks app.

Frequently asked questions about Starbucks

Call (800) 782-7282.  
Starbucks' customer service phone line at (800) 782-7282 is open seven days a week from 4 a.m. to 10 p.m. Pacific time.
Starbucks Customer Service 2401 Utah Avenue South, Suite 800 Seattle, WA 98134
To cancel a Starbucks order, follow these simple steps using the Starbucks app on your smartphone:
  1. Open the Starbucks app.
  2. Navigate to the ‘Orders’ section.
  3. Locate the specific order you wish to cancel.
  4. If the option is available, select ‘Cancel Order.’
  5. Confirm the cancellation.
The store will process the refund to the original payment method.
Starbucks offers a chat option through its online help center at https://customerservice.starbucks.com. Customers can also call (800) 782-7282 seven days a week from 4 a.m. to 10 p.m. Pacific time.
You can easily change a Starbucks order using the Starbucks app. Here’s a step-by-step guide:
  1. Download and Set Up the Starbucks App:
    • If you haven’t already, download the Starbucks app on your smartphone (available for iPhone and Android).
    • Create or log in to your Starbucks Rewards account within the app.
  2. Order Ahead:
    • Open the app and enable location services.
    • Tap the “Order” icon at the bottom of the screen.
    • Customize your order by selecting your favorite Starbucks drinks and food items.
    • Add your customized items to your shopping bag.
  3. Select the Store for Pickup:
    • The app will estimate the wait time based on your selected store.
    • Choose the Starbucks location where you want to pick up your order.
  4. Pick Up Your Order:
    • Visit the selected Starbucks store.
    • Ask a barista for your order at the designated pick-up area.
    • Pick up your drink at the counter.
You can customize your order by adjusting the size, milk, syrup pumps, and other options directly in the app. Whether you want an extra hot latte, prefer fewer syrup pumps, or need a dairy-free alternative, the Starbucks app allows you to tailor your drink to your liking.
Starbucks does not publish a single international customer service number. Customers outside the United States should visit Starbucks' country site at https://www.starbucks.com and select the region to find a local contact option.

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