Rail Europe, Inc. is a North American distributor of European rail products, representing over 50 railroads throughout Europe.
Rail Europe Responsiveness rating
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Customer Care Center
Rail Europe North America Inc.
1350 East Touhy Avenue
Suite 200E
Des Plaines, IL 60018
What you need to know about Rail Europe
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Rail Europe
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Rail Europe mailing address
Rail Europe
Rail Europe North America Inc, 333 Westchester Avenue
2nd Floor West Building Suite W2200
White Plains, NY 10604
https://www.raileurope.com/
Rail Europe social media channels
Rail Europe executive customer service contacts
Primary Contact
Shirlee Barry
Customer Relations Manager
Rail Europe North America Inc, 333 Westchester Avenue
2nd Floor West Building
Suite W2200
White Plains, NY 10604
sbarry@raileurope.com
Secondary Contact
Stacy Bartels
Director of Operations
Rail Europe North America Inc, 333 Westchester Avenue
2nd Floor West Building
Suite W2200
White Plains, NY 10604
sbartels@raileurope.com
Simone Ruf
Deputy Chief Commerical Officer
Rail Europe North America Inc, 333 Westchester Avenue
2nd Floor West Building
Suite W2200
White Plains, NY 10604
sruf@raileurope.com
Chief Executive
Dau-Khoi NGUYEN
CEO u0026 President
Rail Europe North America Inc, 333 Westchester Avenue
2nd Floor West Building
Suite W2200
White Plains, NY 10604
dnguyen@raileurope.com
How to contact Rail Europe by phone?
You can contact Rail Europe customer service by calling its U.S. support number, (800) 622-8600.
What is the U.S. address of Rail Europe?
Rail Europe’s North American office is located at:
1350 E. Touhy Avenue,
Suite 200E,
Des Plaines, IL 60018,
United States.
What happened to Rail Europe?
Rail Europe underwent restructuring and changes in ownership over the years. It continues to operate as a key distributor of European train tickets and passes but has streamlined its services and online presence.
Who owns Rail Europe?
Rail Europe is owned by the French National Railway Company (SNCF) and the Swiss Federal Railways (SBB).
Where is Rail Europe headquarters?
Rail Europe’s headquarters are in Paris, France.
How to get professional help with your Rail Europe problem
If you need help with Rail Europe, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
