Priceline Customer Service Contacts

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Priceline is a travel site owned by Booking Holdings.

Responsiveness rating

rating
2/5

What you need to know about Priceline.

We've been getting a troubling number of complaints about Priceline here. The problems seem to be the result of over-automation -- hotels with obvious problems or pricing discrepancies. Priceline is slow to address the complaints.

How to resolve a problem with Priceline

As far as we know, the executives listed here answer their messages personally. Our guide to booking an airline ticket may also help resolve your consumer complaint if you're flying.

Frequently asked questions about Priceline

How can I contact Priceline customer service?

You can reach Priceline customer service in the US or Canada by calling 1-877-477-5807. If you’re calling from outside the US or Canada, you can find the appropriate phone number on the Priceline website.

What is Priceline’s customer service email address?

Priceline does not provide a customer service email address. However, you can use its executive email contact at [email protected]

What are Priceline's customer service hours?

Priceline's customer service is available 24/7, 7 days a week.

How do I cancel a Priceline reservation?

To cancel a Priceline reservation, go to its website and click "Find my trip." Choose your booking type, enter your email address and phone number, and select your preferred method of contact.

How do I get a refund from Priceline?

To request a refund from Priceline, you can call their customer service number. Be prepared to provide your booking confirmation number and personal information during the call.

Alternatively, you can cancel and request a refund online by logging into your Priceline account. Once logged in, select the trip you wish to cancel and follow the on-screen instructions. Keep an eye on your email for confirmation of the cancellation.

What is Priceline’s customer service chat support?

Priceline offers 24/7 chat support. Access it by clicking on the "Messaging" button on the Priceline website.

How do I change or modify a Priceline reservation?

You can change or modify a Priceline reservation by visiting their "Find My Trip" page. Alternatively, you can call Priceline customer service at 1-877-477-5807.

What is Priceline’s customer service phone number for international customers?

If you're calling from outside the US or Canada, find the appropriate phone number on the Priceline website.

How do I file a complaint with Priceline customer service?

You can file a complaint with Priceline customer service by calling their customer service at 1-877-477-5807.

What is Priceline’s customer service response time?

Priceline’s customer service response time varies. Phone and chat support are available 24/7.

Address

800 Connecticut Avenue
Norwalk, CT 06854
https://www.priceline.com/


Email Contacts

[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Frank Berumen
Sr. Manager, Customer Care Operations
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]

Secondary Contact
Jeremy Ellis
Sr. Director, Head of Customer Care Operations
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]

Chief Executive
Brett Keller
Chief Executive Officer
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]


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