Priceline is an online travel agency based in Norwalk, Conn.
How to reach a person at Priceline
Customer service: (877) 477-5807
Priceline Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Priceline
What you need to know about Priceline
Customer service experiences with Priceline can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Priceline’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Priceline with our insider guide or through our executive contacts.
- Priceline customer service policies are standard. Here are our frequently asked questions about Priceline.
We’ve been getting a troubling number of complaints about Priceline here. The problems seem to be the result of overreliance on automation — hotels with obvious problems or pricing discrepancies. Priceline is slow to address the complaints. Recently, Priceline kept a customer’s money without a reason.
Priceline’s customer service response times
Priceline’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Live chat
- Response time: Priceline’s live chat support is usually the quickest option for getting help. It is operated by a bot.
- Availability: Live chat is available 24/7.
Phone support (877) 477-5807
- Response time: Priceline’s phone support waiting time ranges from 1 minute to 30 minutes.
- Availability: Phone support is available 24/7.
Email support (originateseS@service.priceline.com)
- Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
- Email address: Customers can contact Priceline at OriginatesES@service.priceline.com.
Social media
- Response time: Priceline is active on social media platforms like Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
How to resolve a problem with Priceline
As far as we know, the executives listed here answer their messages personally. Our guide to booking an airline ticket may also help resolve your consumer complaint if you’re flying.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Priceline mailing address
800 Connecticut Avenue
Norwalk, CT 06854
Priceline loyalty program
You can join Priceline’s loyalty program, Priceline VIP, by signing up for an account on the Priceline website. Program benefits include exclusive discounts on hotels, flights, and car rentals, along with upgrades, early check-ins, and late check-outs at select hotels. Members also earn points for future discounts, receive special offers, and have access to priority customer support.
Priceline social media channels
Priceline executive customer service contacts
Primary Contact
Christian Mariano
Sr. Manager, Customer Care Operations
800 Connecticut Avenue
Norwalk, CT 06854
christian.mariano@priceline.com
Secondary Contact
Frank Berumen
Director, Customer Care Operations
800 Connecticut Avenue
Norwalk, CT 06854
frank.berumen@priceline.com
Chief Executive
Brett Keller
800 Connecticut Avenue
Norwalk, CT 06854
brett.keller@priceline.com
How can I contact Priceline customer service?
You can reach Priceline customer service in the U.S. or Canada by calling (877) 477-5807.
Who owns Priceline?
Priceline is a travel site owned by Booking Holdings.
What is Priceline’s customer service email address?
Priceline does not provide a customer service email address. However, you can use its executive email contact at OriginatesES@service.priceline.com
What are Priceline's customer service hours?
Priceline’s customer service is available 24/7.
How do I get a refund from Priceline?
To request a refund from Priceline, call (877) 477-5807. Be prepared to provide your booking confirmation number and personal information during the call.
Alternatively, you can cancel and request a refund online by logging into your Priceline account. Once logged in, select the trip you wish to cancel and follow the on-screen instructions. Keep an eye on your email for confirmation of the cancellation.
How do I cancel a Priceline reservation?
To cancel a Priceline reservation, go to its website and click “find my trip.” Choose your booking type, enter your email address and phone number, and select your preferred method of contact.
What is Priceline’s customer service chat support?
Priceline offers 24/7 chat support. Access it by clicking on the “messaging” button on the Priceline website.
How do I change or modify a Priceline reservation?
You can change or modify a Priceline reservation by visiting “Find My Trip” page. Alternatively, call Priceline customer service at (877) 477-5807.
Does Priceline offer travel insurance?
Yes, Priceline offers travel insurance through third-party providers. You can add travel insurance to your booking during the checkout process for additional protection against unforeseen events.
How can I provide feedback or file a complaint about my experience with Priceline?
To provide feedback or file a complaint:
- Use the contact form on the Priceline website.
- Call customer service at (877) 477-5807.
- Utilize social media channels to reach out to Priceline’s support team.
How do I use a promo code on Priceline?
To use a promo code:
- Enter the promo code in the designated field during the checkout process on the Priceline website or app.
- Ensure the code is valid and applicable to your booking.
How to get professional help with your Priceline problem
If you need help with Priceline, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
