Booking.com

Booking.com is an online travel agency offering accommodations, flights, car rentals and attractions worldwide.

Telephone
Customer service : (888) 850-3958
Email
Mailing address
Herengracht 597
Amsterdam, Netherlands 1017 CE
Website
booking.com

What you need to know about Booking.com

We've been getting a lot of complaints about Booking.com lately, and it is barely hanging on to its current rating. Here's a recent case in which a customer was billed twice for her hotel room. Here's a rate error that Booking.com refused to correct. Booking.com wouldn't help these customers fix their suspended account. The company didn't refund this customer's tickets, even after months. A traveler lost $6,074 when Booking.com canceled her vacation rental without a refund. This traveler arrived at a hotel just to find out Booking.com didn't make a reservation, and this customer booked a hotel through Booking.com, but now the hotel won’t respond to him. Booking.com wouldn't refund this customer even though the rental was in terrible condition. Booking.com gave this customer the wrong ticket and kept her money. The company keeps asking this customer for the same documentation over and over.

How to resolve a problem with Booking.com

Try self-service first

Use our proven resolution methods, or Booking.com’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Booking.com respond?

Phone support
Usually 1 to 30 minutes.Availability: Phone support is available 24/7.
Email support
Availability: Email support is available 24/7.
Live chat support
Usually 1 minute to 24 hours.Availability: Live chat support is available 24/7.
Social media
Booking.com is active on social media platforms such as Facebook, X, Instagram, LinkedIn, TikTok and YouTube.
Help center/FAQ
Booking.com’s help center/FAQ provides quick answers to common questions regarding bookings, payments, cancellations, refunds, account management and travel-related services.
Verified contacts

Booking.com customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Dan Williams
Customer Services Director
Primary
Nihad Trgo
Executive Complaints Lead
Primary
Hala Marouf
Executive Complaints Lead
Secondary
Alessandro Rotelli
Senior Director Global CS Operations
Chief Executive
Glenn Fogel
Chief Executive

Booking.com customer service policies

Booking.com’s privacy policy states that the platform collects personal data needed to make and manage bookings and uses it to provide services, improve offerings, and communicate with users—based on legal obligations, consent, contract performance, or legitimate interests. Data may be shared with affiliates, travel providers (hotels, airlines, car rentals), payment processors, and legal authorities when necessary. Booking.com does not sell or rent personal data. Cookies and similar technologies are used for site operation, analytics, personalization, and marketing, with users able to consent, opt-out, or delete cookies. Transfers outside the EEA are protected via legal safeguards like Standard Contractual Clauses. Users have rights to access, correct, delete, or object to data processing, and can contact the data protection office or use built-in settings to exercise these rights.

Booking.com loyalty program

Booking.com's loyalty program is called Genius, which offers members discounts, travel rewards and special perks on eligible bookings.

Frequently asked questions about Booking.com

Contact Booking.com by calling (888) 850-3958.
Call (888) 850-3958 or send a message through its website.
If you need to contact Booking.com, call (888) 850-3958 or send a message through its website.
Booking.com's refund process is straightforward. You can request a refund by contacting the information provided in your confirmation email. Similarly, if you need to request a refund for a rental car, please contact the rental car supplier directly
Go to the Booking.com website or call (888) 850-3958.
File a complaint by phone at (888) 850-3958 or online through the website.
If you have made a booking that can be canceled without any charge, you won't be charged any cancellation fees. However, if your booking is no longer eligible for free cancellation or is marked as nonrefundable, you must pay a cancellation fee. The property will decide the amount of the cancellation fee.
To view your messages, click on your profile and select "my overview." You will see a message icon next to the mailbox icon, where you can access all your messages from different bookings.
You can challenge a charge by accessing its website or calling Booking.com at (888) 850-3958.
Booking.com allows free cancellations, but it's important to keep in mind the cancellation window and refund policy. Be aware of booking policies, such as nonrefundable deposits. Refunds also depend on the hotel policies.
Booking.com is owned by its parent company, Booking Holdings, which owns and operates several travel-related companies globally. Some of the prominent companies under Booking Holdings include:
  • Priceline
  • Agoda
  • Kayak
  • OpenTable
  • Rentalcars.com
While Booking.com itself doesn't own other companies, it is part of this larger group managed by Booking Holdings.
The CEO of Booking.com is Glenn Fogel (who also serves as the CEO of Booking Holdings). Send him an email at glen.fogel@bookingholdings.com.
The standard email format for Booking.com executives typically follows this structure, [firstname].[lastname]@booking.com.

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