Booking.com is an online travel agency specializing in hotel accommodations.
Responsiveness rating
What you need to know about Booking.com
We've been getting a lot of complaints about Booking.com lately, and it is barely hanging on to its current rating. Here's a recent case in which a customer was billed twice for her hotel room. Here's a rate error that Booking.com refused to correct.
How to resolve a problem with Booking.com
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Compass House
80 Newmarket Road
Cambridge, CB5 8DZ United Kingdom
https://www.booking.com/
Phone Contacts
Main: +44 (0) 20 8612 8000
Customer Service: +44 (0) 20 3320 2600
Toll Free: (888) 850-3958
Social Media Contacts
Executive Contacts
Primary Contact
Paul Downham
VP of Customer Service
Compass House
80 Newmarket Road
Cambridge, CB5 8DZ United Kingdom
[email protected]
Secondary Contact
Cynthia Muller
Managing Director of Booking.com, Americas
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]
James Waters
Senior Vice President Accommodations and Operations
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]
Chief Executive
Glen Fogel
Chief Executive Officer
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]
This contact was published on January 16, 2015 and updated on October 19, 2023.
