Booking.com Customer Service Contacts

LONG TIME USER. Now fed up. Price match guarantee really means nothing. I booked a hotel room for the following night only to find the same room at the same hotel on another website 5 minutes later for $45 less. Tried to cancel the booking and the website said there would be a $194.47 cancellation fee. So instead I sent an email requesting a price match. I got an email back (junk folder) indicating to claim the price match I had to send them a screenshot of the other website showing the price and a link to the page, which I did. I got an email saying they are still waiting for a response, sent again. I then got another email asking for more information and details, this time they provided a UK phone number to call if I wanted to speak to an agent. I called the number and after 47 minutes, I got an assurance from someone with a difficult accent, that a decision would be received within 30 minutes. No reply. Next day, called them again from the lobby of the hotel and on hold for 45 minutes then got hung up on, and they immediately called me back from an India number. They first said they didn’t have all the info needed and I would need to get a NEW screenshot and send to them to prove the price was still lower (it was). So I did that while still on the phone and finally 30 minutes later, they said my claim was approved, as long as I pay the higher original price, and send a copy of the receipt. Sent that minutes later. No reply again. So I have to make multiple international calls to the UK to resolve a $45 claim?

See a pattern here? Until the fix this process I am not using them again.

Had booked a room with a jacuzzi and when i get to the hotel they say that they don't have any rooms like that ,rhe AI told me to talk to hotel and the hotel don't have the room so it is bad business with BOOKING.COM....i will never never trust them again....this is not the first ti.e i have been through this with this company

I make a howl reservation in simi valley for sat july12 but a never got any reservation confirmation there a robot lady who answer the fhone now the Joel I calling me saying what time I will show up I told them that reservation was cancelled This is not acceptable no communication you better not charge me for…..

Crappy as hell! They don't send a confirmation or pin so I can't cancel the reservation. I call in and of course it A-I so I can't even speak with a person. I get the app and ask for a new confirmation email. Guess what??? Never comes. But I bet come the end of this month, they TRY to take my money. HAHA try again. I will tell the bank my card was stolen and get a whole new number. You're foul as hell for doing people this way!

Cannot get a human being on the phone. Just an AI operator that keeps looping to the same unhelpful information.