Booking.com Customer Service Contacts

i was one booking away from genius 2 level. The next day when i went on to to book something again and it showed that i was 4 bookings away instead of one!!! WTF? I am SO sick and tired of being ripped off by companies and then you cannot get a hold of anyone!! Message to them...Be the example of responsibility and OWN IT!!

The auto mated ai rep does not listen to your request what should of took a few min to fix I spent a hour just trying to get a human on the phone I can help with that when it should say ok I’ll connect you to a real human representative ai is shit most of the time and yet still no human to help

Booking.com customer service is zero. They are impossible to contact and their AI agent thing is frustrating. Their webpage tells you how they are available 24/7 but negates to tell you how to contact them! My account has been hacked, credits spent and bookings missing. There is no option to talk to anyone unless you have a booking. I’ve received generic answers and haven’t been able to get anyone to acknowledge there is an issue.

If I could give a zero I would. Twice now booking.com has charged my credit card and never sent me a confirmation for a flight. When I try to call I get their ai and it never lets me talk to a human being because it requires that I have my confirmation number in a pin and I can't get past that. I even tried to call and make a complaint but the AI won't let me make complaints about the AI. I have tried to use their chat but of course I don't have a booking number and a pin so I can't get in on the chat. I've tried sending messages and the messages keep telling me to call the phone number. This is the worst customer service ever

**The Good, the Bad, and the Ugly**

**Pre-Flight Frenzy**

* **Check-in Chaos**: The check-in process was a disaster. The kiosks were down, and the staff was overwhelmed. I ended up waiting in line for 45 minutes just to print my boarding pass.
* **Baggage Blues**: I had to pay an extra $50 for a checked bag, which is ridiculous considering the airline already charges for amenities like food and drinks.

**Onboard Experience**

* **Seat Saga**: The seats were cramped, and the legroom was nonexistent. I'm not even kidding when I say I had to contort myself just to fit in the seat.
* **In-flight Amenities**: The airline claims to offer free Wi-Fi, but it didn't work for me. And don't even get me started on the limited movie selection.
* **Cabin Pressure**: The air pressure was weirdly low, and I felt like I was in a pressurized chamber. Not exactly the most pleasant experience.

**In-flight Service**

* **Food Fiasco**: The "free" meal was a joke. I got a soggy sandwich and a bag of stale chips. Not exactly the kind of in-flight cuisine I was expecting.
* **Drink Delays**: The flight attendants were MIA for most of the flight, and when I asked for a drink, I had to wait 20 minutes for it to arrive.
* **Attitude Adjustment**: The flight attendants seemed put off by my requests, like I was bothering them or something. Not exactly the kind of service I'm used to.

**Landing and Beyond**

* **Delayed Departure**: We were delayed by 2 hours due to a "mechanical issue." Sounds like a convenient excuse to me.
* **Baggage Claim**: When we finally arrived, the baggage claim was a mess. My bag took 30 minutes to appear, and when it did, it was covered in mud and luggage tags.
* **Customer Service**: When I tried to contact the airline's customer service, I was met with a robotic voice and a script that seemed more like a sales pitch than a genuine apology.

**The Verdict**

Overall, this airline left a lot to be desired. From the chaotic check-in process to the subpar in-flight service, it was a disappointing experience from start to finish. Unless they make some serious improvements, I'd recommend avoiding this airline like the plague.