Booking.com is an online travel agency specializing in hotel accommodations.
How to reach a person at Booking.com
Main: +44-20-8612-8000
Customer service: +44 20 3320 2600
Toll-free: (888) 850-3958
Booking.com Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Booking.com
We’ve been getting a lot of complaints about Booking.com lately, and it is barely hanging on to its current rating. Here’s a recent case in which a customer was billed twice for her hotel room. Here’s a rate error that Booking.com refused to correct. Booking.com wouldn’t help these customers fix their suspended account. The company didn’t refund this customer’s tickets, even after months.
How to resolve a problem with Booking.com
Here’s how to get a refund from Booking.com.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Booking.com mailing address
Booking.com
Compass House
80 Newmarket Road
Cambridge, United Kingdom CB5 8DZ
Booking.com social media channels
Booking.com executive customer service contacts
Primary Contact
Paul Downham
VP of Customer Service
Compass House
80 Newmarket Road
Cambridge, United Kingdom CB5 8DZ
p.downham@booking.com , paul.downham@booking.com
Secondary Contact
Cynthia Muller
Managing Director of Booking.com, Americas
800 Connecticut Avenue
Norwalk, CT 06854
cynthia.muller@booking.com
James Waters
Senior Vice President Accommodations and Operations
800 Connecticut Avenue
Norwalk, CT 06854
james.waters@booking.com
Chief Executive
Glen Fogel
Chief Executive Officer
800 Connecticut Avenue
Norwalk, CT 06854
glen.fogel@bookingholdings.com
Can I contact Booking.com by phone?
To contact Booking.com, call (888) 850-3958.
How do I contact Booking.com live?
Call (888) 850-3958 or send a message through its website.
How do I resolve a problem with Booking.com?
If you need to contact Booking.com, call (888) 850-3958 or send a message through its website.
How do I get a refund from Booking.com?
Booking.com’s refund process is straightforward. You can request a refund by contacting the information provided in your confirmation email. Similarly, if you need to request a refund for a rental car, please contact the rental car supplier directly
How do I connect to Booking.com?
Go to the Booking.com website or call (888) 850-3958.
How do I complain to Booking.com?
File a complaint by phone at (888) 850-3958 or online through the website.
How do you cancel a booking on Booking.com without getting charged?
If you have made a booking that can be canceled without any charge, you won’t be charged any cancellation fees. However, if your booking is no longer eligible for free cancellation or is marked as nonrefundable, you must pay a cancellation fee. The property will decide the amount of the cancellation fee.
Where are messages on Booking.com?
To view your messages, click on your profile and select “my overview.” You will see a message icon next to the mailbox icon, where you can access all your messages from different bookings.
Can you dispute a Booking.com nonrefundable charge?
You can challenge a charge by accessing its website or calling Booking.com at (888) 850-3958.
Does a Booking.com free cancellation mean a full refund?
Booking.com allows free cancellations, but it’s important to keep in mind the cancellation window and refund policy. Be aware of booking policies, such as nonrefundable deposits. Refunds also depend on the hotel policies.
How to get professional help with your Booking.com problem
If you need help with Booking.com, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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