Booking.com Customer Service Contacts

make a correction

Booking.com is an online travel agency specializing in hotel accommodations.

Responsiveness rating

rating
3/5

What you need to know about Booking.com

We've been getting a lot of complaints about Booking.com lately, and it is barely hanging on to its current rating. Here's a recent case in which a customer was billed twice for her hotel room. Here's a rate error that Booking.com refused to correct.

How to resolve a problem with Booking.com

Address

Compass House
80 Newmarket Road
Cambridge, CB5 8DZ United Kingdom
https://www.booking.com/


Phone Contacts

Main: +44 (0) 20 8612 8000
Customer Service: +44 (0) 20 3320 2600
Toll Free: (888) 850-3958


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Paul Downham
VP of Customer Service
Compass House
80 Newmarket Road
Cambridge, CB5 8DZ United Kingdom
[email protected]

[email protected]

Secondary Contact
Cynthia Muller
Managing Director of Booking.com, Americas
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]

James Waters
Senior Vice President Accommodations and Operations
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]

Chief Executive
Glen Fogel
Chief Executive Officer
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]


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