Booking.com is an online travel agency specializing in hotel accommodations. It has a customer responsiveness rating of 3 out of 5.
Responsiveness rating
What you need to know about Booking.com
Booking Holdings Inc. provides online travel services in Europe, North America, Asia, the Middle East and Africa. Included in the Booking Holdings family of companies is Booking.com, an international online hotel reservation service, priceline.com, an online travel service for value-conscious leisure travelers, and Agoda.com, an Asian online hotel reservation service.
How to resolve a problem with Booking.com
Booking.com is quick to create a paper trail, which is useful in resolving a customer dispute. Our advice? Stay off the phone and try to resolve your problem in writing.
800 Connecticut Ave.
Norwalk, CT 06854
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Compass House
80 Newmarket Road
Cambridge, CB5 8DZ United Kingdom
https://www.booking.com/
Phone Contacts
Main: +44 (0) 20 8612 8000
Toll Free: (888) 850-3958
Email Contacts
[email protected]
[email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Paul Downham
VP of Customer Service
Compass House
80 Newmarket Road
Cambridge, CB5 8DZ United Kingdom
[email protected]
Secondary Contact
Cynthia Muller
Managing Director of Booking.com, Americas
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]
James Waters
Senior Vice President Accommodations and Operations
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]
Chief Executive
Glen Fogel
Chief Executive Officer
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]
