Customer Service Contacts is an online travel agency specializing in hotel accommodations.

How to reach a person at

Customer service: +44 20 3320 2600

Toll-free: (888) 850-3958 Responsiveness rating


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What you need to know about

We’ve been getting a lot of complaints about lately, and it is barely hanging on to its current rating. Here’s a recent case in which a customer was billed twice for her hotel room. Here’s a rate error that refused to correct. Also, wouldn’t help these customers fix their suspended account.

How to resolve a problem with

Here’s how to get a refund from

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager. mailing address
Compass House
80 Newmarket Road
Cambridge, United Kingdom CB5 8DZ social media channels

X executive customer service contacts

Primary Contact
Paul Downham
VP of Customer Service
Compass House
80 Newmarket Road
Cambridge, United Kingdom CB5 8DZ
[email protected] , [email protected]

Secondary Contact
Cynthia Muller
Managing Director of, Americas
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]

James Waters
Senior Vice President Accommodations and Operations
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]

Chief Executive
Glen Fogel
Chief Executive Officer
800 Connecticut Avenue
Norwalk, CT 06854
[email protected]

Frequently asked questions about

To contact, call (888) 850-3958.

Call (888) 850-3958 or send a message through its website.

If you need to contact, call (888) 850-3958 or send a message through its website.’s refund process is straightforward. You can request a refund by contacting the information provided in your confirmation email. Similarly, if you need to request a refund for a rental car, please contact the rental car supplier directly.

Go to the website or call (888) 850-3958.

File a complaint by phone at (888) 850-3958 or online through the website.

If you have made a booking that can be canceled without any charge, you won’t be charged any cancellation fees. However, if your booking is no longer eligible for free cancellation or is marked as nonrefundable, you must pay a cancellation fee. The property will decide the amount of the cancellation fee.

To view your messages, click on your profile and select “my overview.” You will see a message icon next to the mailbox icon, where you can access all your messages from different bookings.

You can challenge a charge by accessing its website or calling at (888) 850-3958. allows free cancellations, but it’s important to keep in mind the cancellation window and refund policy. Be aware of booking policies, such as nonrefundable deposits. Refunds also depend on the hotel policies.

How to get professional help with your problem

If you need help with, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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