Microsoft Customer Service Contacts

Microsoft is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. It owns the following companies or brands: Visio, Navision, Rare, Tellme Networks, eQuantive, Fast Search & Transfer, Skype, Yammer, Nokia, Zune, Hotmail, OneDrive, Bing.

Microsoft Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Disability Answer Desk (where people with disabilities can get support with Microsoft products and accessibility features): (800) 936-5900

What you need to know about Microsoft

We receive regular complaints about Microsoft. Here’s one in which Microsoft treated one of its customers like a pirate, and another in which the company ignored the customer.

How to resolve a problem with Microsoft

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Microsoft mailing address

One Microsoft Way
Redmond, WA 98052-6399

Microsoft social media channels

Microsoft executive customer service contacts

Primary Contact
Lisa Sinacola
Vice President Customer Service
One Microsoft Way
Redmond, WA 98052-6399

Secondary Contact
Tom Burt
Vice President Customer Security and Trust
One Microsoft Way
Redmond, WA 98052-6399

Norbert Biedrzycki
Head of Customer Success
One Microsoft Way
Redmond, WA 98052-6399

Chief Executive
Satya Nadella
One Microsoft Way
Redmond, WA 98052-6399

How to get professional help with your Microsoft problem

If you need help with Microsoft, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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