Microsoft is an American multinational technology company headquartered in Redmond, Wash., that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services.
How to reach a person at Microsoft
Main HQ: (425) 882-8080
Customer service: (800) 642-7676
Fax Number: (425) 706-7329
Microsoft Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Microsoft
What you need to know about Microsoft
Microsoft customer service is inconsistent in terms of response times and resolution. In one case, Microsoft simply ignored a customer, leaving them without support. In another, a customer was treated like a pirate when their activation code for a legitimate Microsoft product stopped working, with no way to reactivate it. A different customer saw their Windows copy labeled “not genuine” after a computer upgrade, and Microsoft’s support provided no real help. Finally, another customer’s Windows 10 upgrade went wrong, and Microsoft demanded $499 to fix the problem.
- Microsoft’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Microsoft with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Microsoft.
Microsoft customer service response times
| Phone support (425) 882-8080 | Response times: Microsoft customer service is very difficult to contact by phone. Availability: Phone support is available 24/7. |
| Email support | Response times: Usually 1 to 14 business days. Availability: Email support is available 24/7. |
| Live chat support | Response times: Usually 1 to 45 minutes. Availability: Live chat support is available 24/7. |
| Social media | Microsoft is active on social media platforms such as Facebook, X, LinkedIn, Instagram, TikTok, and YouTube. |
| Help center/FAQ | Microsoft help center/FAQ provides quick answers to common questions regarding Microsoft 365, trials, product keys, activation, One Drive, Microsoft Office, subscriptions, renewals and billing. |
How to resolve a problem with Microsoft
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Microsoft mailing address
One Microsoft Way
Redmond, WA 98052-6399.
Microsoft loyalty program
Microsoft Rewards is a free loyalty program that allows users with a Microsoft account to earn points for routine activities tied to Microsoft’s ecosystem, such as searching with Bing, using Edge, shopping at the Microsoft Store, and completing quizzes or gaming-related tasks. Points accumulate within a tiered system that can unlock higher earning rates, but rewards are limited to predefined options like gift cards, sweepstakes entries, or charitable donations, with availability varying by region.
Microsoft social media channels
Microsoft executive customer service contacts
Primary Contact
Lisa Sinacola
Vice President – World Wide Support, Microsoft
One Microsoft Way
Redmond, WA 98052-6399.
lisinaco@microsoft.com
Chief Executive
Satya Nadella
Chairman and Chief Executive Officer
One Microsoft Way
Redmond, WA 98052-6399.
satyan@microsoft.com
What is Microsoft 365?
Microsoft 365 is a subscription-based service that provides access to a suite of Microsoft applications, along with cloud storage through OneDrive. While it combines traditional office software with cloud features, it requires ongoing payments rather than a one-time purchase, and some features are only available online.
Can I get Microsoft Office for free?
Microsoft Office is not fully available for free, and any “free” versions come with significant limitations.
What does Microsoft Office include?
Microsoft Office includes a collection of applications such as Word for word processing, Excel for spreadsheets, PowerPoint for presentations, Outlook for email and calendar management, and Teams for communication and collaboration. Depending on the version or subscription, it may also include OneNote, Access, Publisher, and cloud storage through OneDrive.
What's the difference between Microsoft 365 and Office?
The difference between Microsoft 365 and Office lies in payment and features. Microsoft 365 is a subscription service that provides access to Office apps, cloud storage, and ongoing updates, but it requires continuous payments and an online account for full use. Office, on the other hand, is a one-time purchase with a fixed set of apps installed on a single device, without regular feature updates or most cloud-based tools.
Which brands does Microsoft own?
- GitHub
- Activision Blizzard
- Mojang Studios
- Nuance Communications
- ZeniMax Media
- Skype Technologies
- YammerXandr
- Nokia’s devices & services division
- aQuantive (digital ad services, eventually divested)
- Xbox and Xbox Game Studios (gaming brand and studios)
- Microsoft Teams, OneDrive
Keep in mind that Microsoft has acquired hundreds of companies over decades, including many smaller studios, developer tools, cloud‑related products, and niche software makers beyond this core list.
How to get professional help with your Microsoft problem
If you need help with Microsoft, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
