Microsoft is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. It owns the following companies or brands: Visio, Navision, Rare, Tellme Networks, eQuantive, Fast Search & Transfer, Skype, Yammer, Nokia, Zune, Hotmail, OneDrive, Bing.
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What you need to know about Microsoft
We receive regular complaints about Microsoft. Here’s one in which Microsoft treated one of its customers like a pirate, and another in which the company ignored the customer.
How to resolve a problem with Microsoft
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
One Microsoft Way
Redmond, WA 98052-6399
https://support.microsoft.com/en-us
Phone Contacts
Main: (425) 882-8080
Customer Service: (800) 642-7676
Toll Free: (800) 936-3100
International: 1-800-936-3100
Fax Number: 425-706-7329
Disability Answer Desk (where people with disabilities can get support with Microsoft products and accessibility features): (800) 936-5900
Email Contacts
https://support.microsoft.com/en-us/contact/menu/
Social Media Contacts
Executive Contacts
Primary Contact
Bryan Belmont
Vice President Customer Service
One Microsoft Way
Redmond, WA 98052-6399
[email protected]
Secondary Contact
Tom Burt
Vice President Customer Security and Trust
One Microsoft Way
Redmond, WA 98052-6399
[email protected]
Norbert Biedrzycki
Head of Customer Success
One Microsoft Way
Redmond, WA 98052-6399
[email protected]
Chief Executive
Satya Nadella
CEO
One Microsoft Way
Redmond, WA 98052-6399
[email protected]
This contact was published on January 25, 2016 and updated on September 27, 2023.