Microsoft is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services.
How to reach a person at Microsoft
Microsoft Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Microsoft
We receive regular complaints about Microsoft. Here’s one in which Microsoft treated one of its customers like a pirate, and another in which the company ignored the customer.
How to resolve a problem with Microsoft
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Microsoft mailing address
One Microsoft Way
Redmond, WA 98052-6399
Microsoft social media channels
Microsoft executive customer service contacts
Primary Contact
Lisa Sinacola
Vice President Customer Service
One Microsoft Way
Redmond, WA 98052-6399
lisinaco@microsoft.com
Secondary Contact
Tom Burt
Vice President Customer Security and Trust
One Microsoft Way
Redmond, WA 98052-6399
tburt@microsoft.com
Norbert Biedrzycki
Head of Customer Success
One Microsoft Way
Redmond, WA 98052-6399
norbert.biedrzycki@microsoft.com
Chief Executive
Satya Nadella
CEO
One Microsoft Way
Redmond, WA 98052-6399
satyan@microsoft.com
How do I contact Microsoft by phone in the US?
Call (800) 642-7676.
How do I contact the Microsoft helpline?
For automated troubleshooting and to connect with a Microsoft Support Advocate, use the Microsoft Virtual Agent for general inquiries.
How do I communicate with Microsoft support?
For assistance, call (800) 642-7676. For those with disabilities, call (800) 936-5900. American Sign Language: (503) 427-1234. International callers: (800) 936-3100.
Can I send an email to Microsoft support?
While direct email support is limited, you can explore other communication channels like chat or phone.
Where is Microsoft headquarters?
Microsoft headquarters is in Redmond, Washington.
Which brands does Microsoft own?
It owns the following companies or brands: Visio, Navision, Rare, Tellme Networks, eQuantive, Fast Search and Transfer, Skype, Yammer, Nokia, Zune, Hotmail, OneDrive, Bing.
How to get professional help with your Microsoft problem
If you need help with Microsoft, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
