Metro is the Los Angeles County Metropolitan Transportation Authority, providing public transit services including buses and trains in the Los Angeles area.
Metro Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Metro
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Metro
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Metro mailing address
One Gateway Plaza
Los Angeles, CA 90012
Metro executive customer service contacts
Primary Contact
Kyle Hamilton
Customer Service Manager
One Gateway Plaza
Los Angeles, CA 90012
kyle.hamilton@metro.net
Chief Executive
Dave Heimbach
One Gateway Plaza
Los Angeles, CA 90012
dave.heimbach@metro.net
How can I contact Metro customer service?
Call (877) 407-3224 or email customerrelations@metro.net.
What services does Metro provide?
Metro offers public transit services including buses, light rail, and commuter trains throughout Los Angeles County.
How can I find Metro bus and train schedules?
Schedules can be found on Metro’s website or through the mobile app, which provides real-time updates and route information.
How do I purchase a Metro pass?
Metro passes can be purchased online, at Metro vending machines located in stations, or at various retail locations.
What should I do if I lose an item on Metro?
Lost items can be reported and inquired about through Metro’s lost and found department, which can be contacted via the website or contact customer service at (877) 407-3224 or email customerrelations@metro.net.
How to get professional help with your Metro problem
If you need help with Metro, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
