Los Angeles Times is a daily newspaper that has been published in Los Angeles, since 1881.
The Los Angeles Times Responsiveness rating
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What you need to know about The Los Angeles Times
- Los Angeles Times’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Los Angeles Times with our insider guide or through our executive contacts.
- Los Angeles Times’s customer service policies are standard. Here are our frequently asked questions about Los Angeles Times.
Los Angeles Times customer service response times
Los Angeles Times’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Email inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can reach Los Angelas Times at (213) 283-2274. Availability: Phone support is available Monday to Friday from 7 a.m. to 5 p.m; Saturday and Sunday from 7 a.m. to 12 p.m; and on Holidays from 7 a.m. to 11 a.m. |
| Email support | Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact The Los Angeles Timesby filing in the “contact us” for on the website for the most accurate and up-to-date contact information. |
| Live chat | Response time: The Los Angeles Times’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Friday from 7 a.m. to 5 p.m; Saturday and Sunday from 7 a.m. to 12 p.m; and on Holidays from 7 a.m. to 11 a.m. |
| Social media | Response time: The Los Angeles Times is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Los Angeles Times
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Los Angeles Times mailing address
2300 E. Imperial Highway
El Segundo, CA 90245
Telephone:(213) 237-5000
Los Angeles Times loyalty program
The Los Angeles Times loyalty program provides digital access to its website and mobile apps, a daily email version of the newspaper, and certain perks like discounts, event access, and editorial forums. It also includes free standard shipping on store orders within the U.S. The program is managed by Contributor Rewards.
Los Angeles Times social media channels
Los Angeles Times executive customer service contacts
Primary Contact
Anna Magzanyan
Chief of Staff
2300 E. Imperial Highway
El Segundo, CA 90245
Anna.Magzanyan@latimes.com
Secondary Contact
Mike Kechichian
Executive Vice President
2300 E. Imperial Highway
El Segundo, CA 90245
mike.kechichian@latimes.com
Chief Executive
Chris Argentieri
2300 E. Imperial Highway
El Segundo, CA 90245
Chris.Argentieri@latimes.com
Who owns The Los Angeles Times?
The newspaper is owned by Dr. Patrick Soon-Shiong.
Who can I contact with subscription issues?
For issues with your subscription phone (213) 237-5000
Does Los Angeles Times have an online contact form?
Yes, you can find the online contact form here.
What are the common billing issues and how can they be resolved?
Common billing issues include unauthorized charges, double billing, and problems with subscription cancellations. To resolve these, contact customer service directly. If you experience unauthorized charges, it’s important to report them as soon as possible. Make sure to keep records of your communications for follow-up. Call (213) 237-5000 or email customerservices@latimes.com.
How can I cancel my subscription?
To cancel your subscription, go online through your account settings on the Los Angeles Times website or contact customer service. Call (213) 237-5000 or email customerservices@latimes.com.
How to get professional help with your The Los Angeles Times problem
If you need help with The Los Angeles Times, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
