Hotels.com is an Expedia Group company.
How to reach a person at Hotels.com
Hotels.com Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Hotels.com
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Hotels.com
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Hotels.com mailing address
5400 LBJ Freeway
500
Dallas, TX 75240
http://www.hotels.com/
Hotels.com executive customer service contacts
Primary Contact
Kedra Hill
Supervisor
5400 LBJ Freeway
500
Dallas, TX 75240
(404) 622-9489
Chief Executive
Hussein Hamad
Executive Director
5400 LBJ Freeway
500
Dallas, TX 75240
(877) 903-0071
How to get professional help with your Hotels.com problem
If you need help with Hotels.com, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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