Hotels.com Customer Service Contacts

Hotels.com is an online travel agency that specializes in booking accommodations.

How to reach a person at Hotels.com

Customer Service: (877) 903-0071

Hotels.com Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Hotels.com

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Hotels.com

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Hotels.com mailing address

5400 LBJ Freeway
500
Dallas, TX 75240

Hotels.com executive customer service contacts

Primary Contact
Kedra Hill
Supervisor
5400 LBJ Freeway
500
Dallas, TX 75240
(404) 622-9489

Chief Executive
Ariane Gorin
argorin@expediagroup.com

Frequently asked questions about Hotels.com

How can I contact Hotels.com customer service?

Does Hotels.com have an online contact form?

Yes, you can find the online contact form here.

When can I contact Hotels.com customer service?

Hotels.com customer service is available 24/7.

How do I make a reservation with Hotels.com?

Reservations can be made online through the Hotels.com website or mobile app. You can also book by calling Hotels.com customer service at (877) 903-0071.

Can I modify or cancel my reservation through Hotels.com customer service?

Yes, you can typically modify or cancel your reservation through Hotels.com customer service, though there may be fees or restrictions depending on the booking’s terms and conditions. Call (877) 903-0071.

What is Hotels.com's policy for refunds or credits?

Refund and credit policies vary depending on the specific hotel’s cancellation policy and the terms of your booking. Hotels.com customer service can assist you in understanding your options. Call (877) 903-0071.

How do I provide feedback or file a complaint with Hotels.com?

You can provide feedback or file a complaint with Hotels.com through their website, by email, or by speaking with a customer service representative directly. Call (877) 903-0071.

Are there special accommodations available for guests with specific needs, and how can I arrange them?

Yes, Hotels.com offers special accommodations for guests with specific needs. You can typically specify your requirements during the booking process or by contacting Hotels.com customer service. Call (877) 903-0071.

What documentation do I need to provide upon check-in at a hotel booked through Hotels.com?

You will typically need to provide identification, such as a valid passport or ID card, and a credit card for incidentals. Specific requirements may vary depending on the hotel’s policies.

Are there any loyalty programs or benefits for frequent Hotels.com users, and how can I enroll?

Yes, Hotels.com offers a loyalty program called Hotels.com Rewards, which allows you to earn free nights for every ten nights booked through the website. You can enroll in the program for free on the Hotels.com website.

How to get professional help with your Hotels.com problem

If you need help with Hotels.com, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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