Hertz Customer Service Contacts

Hertz is an American car rental company with offices in 145 countries. Hertz also owns Dollar and Thrifty.

How to reach a person at Hertz

Customer service:  (800) 654-4173

Toll-free: (800) 654-4173

Hertz Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Hertz

We receive many complaints about Hertz. For example, the company overcharged this customer by billing her for eight days instead of three. Here’s another customer who was overbilled for a rental. Also, this customer was banned by Hertz because of a $6 bill he didn’t know about. And the company did not include a spare tire with this customer’s car and refused to pay for towing. Recently, Hertz charged a customer without giving them a rental car.

How to resolve a problem with Hertz

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Hertz’s mailing address

8501 Williams Road
Estero, FL 33928

Hertz social media channels


Hertz executive customer service contacts

Primary Contact
Lawanda Huff
Director, Customer Care
5601 Northwest Expressway
Oklahoma City, OK 73132
[email protected]
(405) 429-8385

Chief Executive
Stephen Scherr
President and Chief Executive Officer
8501 Williams Road
Estero, FL 33928
[email protected]

Frequently asked questions about Company Name

There will be no refund once the car is rented. If you cancel or don’t show up, you will be charged, but not more than the prepaid amount.

If you pay for your rental with a credit card, Hertz will release the hold on the deposit within 24 hours after returning the vehicle. However, your bank may take up to 10 days to release the funds.

If you cancel a prepaid reservation more than 24 hours before the pickup time, a $50 cancellation fee will be charged. However, if you cancel the prepaid reservation within 24 hours of the pickup time, a $100 fee will be charged.

When you pick up the vehicle, Hertz typically authorizes your credit card for the estimated rental amount.

Yes, Hertz accepts debit cards at most of its locations, but the hold amount depends on your bank’s policy.

For renting a Hertz vehicle, a valid driver’s license and credit card are required.

Yes, but no more than two cars.

If you need to dispute a charge, contact Hertz customer service at (800) 654-4173 to address the issue.

Hertz accepts both credit and debit cards as modes of payment.

The Hertz customer service line operates between 7 a.m. and 7 p.m. Central time.

You can contact Hertz through the following ways: Call (800) 654-4173, send an email to [email protected], or visit its website.

How to get professional help with your Hertz problem

If you need help with Hertz, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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