Hertz Customer Service Contact Support Via Phone Email Exec Contacts

Hertz is an American car rental company with offices in 145 countries. Of those, 18 are owned by Hertz and the rest are franchised. Hertz is the largest US car rental company by revenue. It also owns Dollar and Thrifty.

Responsiveness rating

3/5

Hertz often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Hertz

We receive many complaints about Hertz. For example, the company overcharged this customer by billing her for eight days instead of three. Here's a customer who was overcharged for a rental. Also, this customer was banned by Hertz because of a $6 bill he didn't know about.

How to resolve a problem with Hertz

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.