Hertz is an American car rental company with offices in 145 countries. Of those, 18 are owned by Hertz and the rest are franchised. Hertz is the largest US car rental company by revenue. It also owns Dollar and Thrifty.
Responsiveness rating
What you need to know about Hertz
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Hertz
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
8501 Williams Road
Estero, FL 33928
https://www.hertz.com/rentacar/reservation/
Phone Contacts
Main: (239) 301-7000
Customer Service: (800) 654-4173
Toll Free: (800) 654-4173
The customer service line: (800) 654-4173 is open from 7 a.m.-7 p.m. Central Time.
Email Contacts
Social Media Contacts
Executive Contacts
Secondary Contact
Lawanda Huff
Director of customer care, Hertz North America
8501 Williams Road
Estero, FL 33928
[email protected]
Dominika Abramyk
Senior Director Customer Care, Hertz Europe
8501 Williams Road
Estero, Florida 33928
[email protected]
Chief Executive
Stephen Scherr
President and Chief Executive Officer
8501 Williams Road
Estero, FL 33928
[email protected]
