Hertz Customer Service Contacts

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Hertz is an American car rental company with offices in 145 countries. Of those, 18 are owned by Hertz and the rest are franchised. Hertz also owns Dollar and Thrifty.

Responsiveness rating

rating
3/5

What you need to know about Hertz

We receive many complaints about Hertz. For example, the company overcharged this customer by billing her for eight days instead of three. Here's a customer who was overcharged for a rental. Also, this customer was banned by Hertz because of a $6 bill he didn't know about. The company did not include a spare tire with this customer's car and refused to pay for towing. Recently, the company charged a customer, without giving them a rental car.

How to resolve a problem with Hertz

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

8501 Williams Road
Estero, FL 33928
https://www.hertz.com/rentacar/reservation/


Phone Contacts

Main: (239) 301-7000
Customer Service: (800) 654-4173
Toll Free: (800) 654-4173

The customer service line: (800) 654-4173 is open from 7 a.m.-7 p.m. Central Time.

 


Email Contacts

[email protected]

Contact us form

 


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Lawanda Huff
Director, Customer Care
Hertz 5601 Northwest Expressway
Oklahoma City, OK 73132
405-429-8385
[email protected]

Chief Executive
Stephen Scherr
President and Chief Executive Officer
8501 Williams Road
Estero, FL 33928
[email protected]


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