Hertz is an American car rental company with offices in 145 countries. Hertz also owns Dollar and Thrifty.
How to reach a person at Hertz
Customer service: (800) 654-3131
Hertz Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Hertz
We receive many complaints about Hertz. For example, the company overcharged this customer by billing her for eight days instead of three. Here’s another customer who was overbilled for a rental. Also, this customer was banned by Hertz because of a $6 bill he didn’t know about. And the company did not include a spare tire with this customer’s car and refused to pay for towing. Recently, Hertz charged a customer without giving them a rental car. The related company, Dollar, bribed this customer. A customer found her Hertz rental car infested with ants and, instead of a resolution, was hit with additional charges
How to resolve a problem with Hertz
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Hertz’s mailing address
8501 Williams Road
Estero, FL 33928
Hertz executive customer service contacts
Primary Contact
Lawanda Huff
Director, Customer Care
5601 Northwest Expressway
Oklahoma City, OK 73132
lhuff@hertz.com
Chief Executive
Gil West
8501 Williams Road
Estero, FL 33928
Gil.West@hertz.com
Is a Hertz rental refundable?
There will be no refund once the car is rented. If you cancel or don’t show up, you will be charged, but not more than the prepaid amount.
How long does Hertz take to refund a deposit?
If you pay for your rental with a credit card, Hertz will release the hold on the deposit within 24 hours after returning the vehicle. However, your bank may take up to 10 days to release the funds.
Does Hertz allow debit cards?
Yes, Hertz accepts debit cards at most of its locations, but the hold amount depends on your bank’s policy.
How much is Hertz’s cancellation fee?
If you cancel a prepaid reservation more than 24 hours before the pickup time, a $50 cancellation fee will be charged. However, if you cancel the prepaid reservation within 24 hours of the pickup time, a $100 fee will be charged.
Can I rent two cars at the same time from Hertz?
Yes, but no more than two cars.
How to get professional help with your Hertz problem
If you need help with Hertz, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
