Hertz is an American car rental company with offices in 145 countries. Of those, 18 are owned by Hertz and the rest are franchised. Hertz is the largest US car rental company by revenue. It also owns Dollar and Thrifty.
What you need to know about Hertz
We receive many complaints about Hertz. For example, the company overcharged this customer by billing her for eight days instead of three. Here's a customer who was overcharged for a rental. Also, this customer was banned by Hertz because of a $6 bill he didn't know about.
How to resolve a problem with Hertz
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
8501 Williams Road
Estero, FL 33928
https://www.hertz.com/rentacar/reservation/
Phone Contacts
Main: (239) 301-7000
Customer Service: (800) 654-4173
Toll Free: (800) 654-4173
The customer service line: (800) 654-4173 is open from 7 a.m.-7 p.m. Central Time.
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Lawanda Huff
Director, Customer Care
Hertz 5601 Northwest Expressway
Oklahoma City, OK 73132
405-429-8385
[email protected]
Chief Executive
Stephen Scherr
President and Chief Executive Officer
8501 Williams Road
Estero, FL 33928
[email protected]
This contact was published on December 31, 2014 and updated on September 14, 2023.