How do I cancel my subscription on Google Play?

To cancel a subscription on Google Play, you can follow these steps: Open the Google Play Store app. Tap on the profile icon at the top right. Tap "Payments and subscriptions" and then "Subscriptions." Select the subscription you want to cancel. Tap "Cancel subscription".

Google Play

Google Play is the official digital distribution platform for Android and ChromeOS, operated by Google LLC, a subsidiary of Alphabet Inc. It distributes apps, games, and books to users and handles in-app purchases and subscriptions for content sold on the platform. Movies and TV content previously available through Google Play is now accessed via the Google TV app following its retirement from Google Play in 2023–2024.

Mailing address

Google LLC, 1600 Amphitheatre Parkway
Mountain View, CA 94043

Website

play.google.com/store/games?hl=en

What you need to know about Google Play

We receive few complaints about Google Play. This customer's account was frozen because Google suspected fraudulent activities.

Google Play’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Google Play with our insider guide or through its executive contacts.
Google Play's customer service policies are standard. Here are our frequently asked questions about Google Play.

How to resolve a problem with Google Play

Try self-service first

Use our proven resolution methods, or Google Play’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Google Play respond?

Phone support

Google Play does not offer a general customer service phone support line; instead, users are directed to the Google Play help center, where support is provided through online help articles, contact forms, live chat, and callback options depending on the issue and region.

Email support

Google Play does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.

Live chat

Google Play offers live chat support through its help center on the website. Users can sign in to the Google account, select the relevant issue, and choose the chat option if it is available for their region and support category.

Social media

Google Play is active on social media platforms such as X, YouTube, and Facebook.

Help center/FAQ

Google Play’s help center/FAQ provides quick answers to common questions regarding app downloads, payments and refunds, subscriptions, gift cards, account issues, device compatibility, parental controls, and troubleshooting.

Verified contacts

Google Play customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Doug Lucas

Vice President and General Manager, Google Play + Developer Ecosystem

dlucas@google.com

Secondary

Ben McOwen Wilson

Managing Director, Google Play and Google Television, EMEA

benwilson@google.com

Chief Executive

Sundar Pichai

Chief Executive Officer

sundarpichai@google.com

Google Play self-service links

Visit the Google Account website at https://myaccount.google.com/ to view and manage your account settings, including payment methods, security, and activity.

Google Play customer service policies

Google Play’s privacy policy is covered under Google’s privacy policy, which explains how Google collects, uses, and protects user data when you use Google Play services.

Google Play loyalty program

Google Play has a loyalty program called Google Play Points, which allows users to earn points on eligible purchases made through Google Play and redeem them for rewards, discounts, or Google Play credit.

Frequently asked questions about Google Play

To cancel a subscription on Google Play, you can follow these steps:

Open the Google Play Store app.
Tap on the profile icon at the top right.
Tap "Payments and subscriptions" and then "Subscriptions."
Select the subscription you want to cancel.
Tap "Cancel subscription".

Google Play does not charge a monthly fee to access the store. Some services bought through Google Play, including Google Play Pass and third-party app subscriptions, charge a recurring fee.

Refund policies vary depending on the type of subscription and the specific terms set by the app developer. Typically, you will not receive a refund for the remaining period of a canceled subscription.

Google Play does not provide a specific public email address for customer support. For assistance, you can visit the Google Play Help Center.

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