Facebook is a social media platform where people can connect with friends, family, and others worldwide. Users can share updates, photos and videos, join groups based on interests, follow pages, and communicate through messages. It’s also used by businesses to promote and sell products.
How to reach a person at Facebook
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What you need to know about Facebook
Facebook’s customer service experience can be frustrating for many users because it relies on automated tools in an online help center. The self-help option covers account management, privacy and security and policies and reporting, and offers only limited direct support options.
- The method of contact, the volume of inquiries, and the nature of the issue can affect Facebook’s customer service response times.
- You can address a problem with Facebook through our insider guide or by using our executive contacts.
- Facebook’s customer service policies are standard. Below are our frequently asked questions about Facebook.
Facebook’s customer service response times
Facebook’s customer service is difficult to reach, and while automated responses are quick, the company does not always respond to consumer complaints or provide timely assistance for more complex issues.
| Live chat | Facebook offers limited live chat support, primarily for business and advertising accounts, with most users relying on automated tools and help center resources. |
| Social media | Facebook’s customer service typically does not offer direct support through its social media channels, focusing instead on its help center and automated resources. Here’s how to reach Facebook via social media. |
| Help center/FAQ | Facebook’s help center and FAQ provide self-service support with answers to common issues, but may not address more complex problems directly. |
How to resolve a problem with Facebook
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Facebook mailing address
1 Hacker Way
Menlo Park, CA 94025
Facebook loyalty program
Facebook does not offer a traditional loyalty program. However, it provides various features and tools that businesses and advertisers can use to engage with users, such as Facebook Ads, Facebook Groups, and Facebook Events. While these are not part of a formal loyalty program, they can help brands build loyal communities and encourage repeat interactions.
Facebook social media channels
Facebook executive customer service contacts
Primary Contact
Leon McCormick
Senior Director of Customer Support and Experience
1 Hacker Way
Menlo Park, CA 94025
lmccormick@fb.com
Secondary Contact
Javier Olivan
Chief Operating Officer
1 Hacker Way
Menlo Park, CA 94025
jolivan@fb.com
Chief Executive
Mark Zuckerberg
1 Hacker Way
Menlo Park, CA 94025
mark@fb.com
Caroline Pease
Executive Assistant, Office of the CEO
1 Hacker Way
Menlo Park, CA 94025
cpease@fb.com
Facebook’s customer service policies
What is Facebook’s privacy policy?
Facebook’s privacy policy outlines how the company collects, uses, and protects user data. It details the types of information Facebook collects, how it is shared, and the choices users have to manage the data.
How does Facebook handle my personal information according to its privacy policy?
Facebook collects personal information, such as your name, email address, and activity on the platform, to provide services and customize your experience. The policy explains how your data is used for advertising, user interactions, and enhancing the platform’s features. For more details, see the privacy policy.
What rights do I have over my data under Facebook’s privacy policy?
Facebook’s privacy policy provides users with several rights, including the ability to access, correct, and delete the data. You can also control who sees your content and manage your ad preferences.
What is Facebook’s advertising policy, and how does it affect me?
Facebook’s advertising policy provides guidelines for advertisers on the platform and outlines what kinds of ads are allowed. It also details how Facebook uses your data for ad targeting.
What is Facebook’s policy on hate speech?
Facebook’s hate speech policy prohibits any content that attacks people based on race, ethnicity, national origin, religion, sexual orientation, disability, or other protected characteristics.
What should I do if I believe someone violated Facebook’s terms of service?
If you believe someone has violated Facebook’s terms of service, you can report the user or content directly through the platform’s reporting features.
Facebook self-service links
Where can I find solutions to common issues on Facebook?
You can visit Facebook’s help center to find answers to common issues such as troubleshooting account problems, privacy settings, and more.
How can I get assistance with my Facebook account if I’m having trouble logging in?
If you’re having trouble logging into your account, the Facebook help center provides a dedicated section on account recovery and troubleshooting
How can I find out how to report a problem on Facebook?
Facebook’s help center includes a section that guides you through the process of reporting a problem or issue you are encountering.
Where can I learn how to manage my Facebook notifications?
To learn how to manage and customize your notifications on Facebook, visit the help center’s guide on notifications settings.
What steps can I take if I want to delete my Facebook account?
Facebook’s help center provides detailed steps on how to permanently delete your account or deactivate it temporarily.
Can Elliott Advocacy help me restore a lost or disabled Facebook account?
No. We are unable to help restore lost or disabled Facebook accounts.
Does Facebook customer service answer calls?
No, we have been told by consumers attempting to contact Facebook via phone that the number is answered with a message stating: “Facebook does not offer phone support at this time.”
How can I contact Facebook customer service?
While direct emailing to Facebook for personal account issues is not available, paying advertisers have the option to contact platformcs@support.facebook.com.
What should I do if I have a problem with my personal Facebook account?
Visit the Facebook help center to find answers to common questions and issues related to your account, settings, privacy, security, marketplace, groups and pages.
How do I recover my Facebook account if it's been hacked?
- Identify the issue: Look for signs like changed email/password, unusual friend requests/messages/posts.
- Secure your account: Visit Facebook’s help center, change your password, and review recent logins.
- Report the issue: If you suspect hacking, report it through Facebook’s compromised account page.
- Recover your account: If you can’t log in, visit the profile, click “find support or report profile,” select “something else,” then “recover this account,” and follow the steps.
What should I do if I encounter a fake Facebook account pretending to be me?
- Find the fake profile: Search for the profile using the name or ask friends to send you a link to it.
- Report the profile: Click on “find support or report profile” below the cover photo.
- Follow instructions: Go through the on-screen instructions to report the fake profile.
If you don’t have a Facebook account or have lost access to yours, still report impersonating pages or accounts by filling out a contact form.
How do I report a post or profile for violating Facebook's community standards?
- Go to the post or profile: Locate the specific post or profile you want to report.
- Click on the right side: Click on the three dots (ellipsis) found to the right of the post or profile.
- Find support or report: From the dropdown menu, select “find support or report.”
- Choose the violation: Pick the option that best describes how the post or profile violates Facebook’s community standards.
When you report something, your information remains confidential and isn’t shared with the person whose post or profile you’re reporting.
Can I retrieve deleted messages or photos on Facebook?
Yes, you can retrieve deleted messages or photos on Facebook under certain conditions:
- Archived conversations: If you archived instead of deleting a conversation, you can recover it. Open Messenger, tap your profile photo, go to archived chats, swipe left on the deleted conversation, and tap “unarchive.”
- Ask the other person: If you deleted the conversation, the other person might still have it. You can ask them to send you a screenshot.
- Check your downloaded data: If you’ve downloaded your Facebook data, you might have copies of your messages in the archive.
If you permanently deleted a conversation, Facebook doesn’t offer a way to recover it. Similarly, once you delete photos from Facebook, they’re permanently gone and cannot be recovered.
How do I change my privacy settings on Facebook?
- Click on your profile picture at the top right of Facebook.
- Choose “settings and privacy” and then click “Settings.”
- Under “audience and visibility,” select the option you wish to modify for privacy.
What should I do if I'm being harassed or bullied on Facebook?
- Unfriend or block: Remove the person from your friends list or block their profile to prevent them from contacting you or viewing your content.
- Report: Report the person or any abusive content they post. Facebook takes action against content that violates their community standards.
- Don’t retaliate: Avoid responding to the bully, as they may be seeking a reaction from you.
- Talk to someone: Reach out to a trusted friend, family member, counselor, or teacher for support and advice.
- Document: Keep a record of any abusive content by taking screenshots or printing it out. This can be helpful if you need to share it with someone you trust or with authorities.
Additionally, you can visit Facebook’s bullying prevention hub for more information, tools, and resources. If you feel you’re in immediate danger, contact your local authorities for assistance.
How do I block someone on Facebook?
- Click on the top right of Facebook and select “settings.”
- In the left side menu, click on “blocking.”
- In the “block users” section, type the name of the person you want to block and click “block.”
- From the list that appears, select the specific person you want to block, then click “block” followed by “block [profile name].”
If you can’t find the profile you want to block using this method, try visiting their profile directly and then selecting “block” from the menu in the bottom right corner of the cover photo.
How do I set up two-factor authentication for my Facebook account?
- Click on your profile picture at the top right of Facebook.
- Select “settings and privacy,” then click “settings.”
- Click on “accounts center,” then go to “password and security.”
- Choose “two-factor authentication,” and select the account you want to update.
- Pick the security method you prefer and follow the on-screen instructions.
You have three options for two-factor authentication:
- Tapping your security key on a compatible device.
- Using login codes from a third-party authentication app.
- Receiving text message (SMS) codes on your mobile phone.
After activating two-factor authentication, you’ll receive 10 recovery login codes to use if you can’t access your phone.
What companies does Facebook own?
Facebook (Meta) owns several companies. Some of the most prominent include:
- Instagram (2012)
- WhatsApp (2014)
- Oculus VR (2014)
- Giphy (2020)
- Onavo ( 2013-2019)
- CTRL-labs (2019)
- Mapillary (2020)
Meta also owns several smaller tech startups, AI companies, and platforms related to social media, AR/VR, and artificial intelligence.
How do I contact the CEO of Facebook?
Contact Meta’s CEO (Mark Zuckerberg) at MZuckerberg@fb.com or zuck@fb.com.
How do I send mail to Facebook?
Facebook’s mailing address is 1 Hacker Way, Menlo Park, CA 94025.
How do I delete my Facebook account?
Go to Settings > Your Facebook Information.
Click Deactivation and Deletion, then choose Delete Account and follow the instructions.
Note: Facebook allows you to deactivate your account temporarily, which will hide your profile and data but allow you to reactivate later. Deletion is permanent, and you’ll lose access to all your data after 30 days.
Why am I not receiving Facebook notifications?
If you’re not receiving notifications on Facebook:
Check your notification settings: Go to Settings and Privacy > Settings > Notifications and ensure they’re turned on for the activities you want notifications about.
App settings (mobile): Check your device’s notification settings to make sure Facebook has permission to send notifications.
Desktop settings: Make sure your browser is not blocking Facebook notifications.
If the issue persists, try logging out and back in or reinstalling the Facebook app.
How to get professional help with your Facebook problem
If you need help with Facebook, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Facebook?
Submit your review | |
FB locked me out of my acc't and having lost my earlier phone there is absolutely no way for me to regain entry with the security protocols they set up. Additionally, I was unable to change my phone number after losing the phone!
