WhatsApp LLC provides a free mobile and desktop messaging application that supports text, voice, video, photos, documents, and location sharing. The company is a wholly owned subsidiary of Meta Platforms, Inc., having been acquired by Facebook, it continues to operate as a separate app under Meta's ownership.
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What you need to know about WhatsApp
The company responds to most customer complaints in a satisfactory manner.
- WhatsApp’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with WhatsApp with our insider guide or through our executive contacts.
- Here are our frequently asked questions about WhatsApp.
How to resolve a problem with WhatsApp
Try self-service first
Use our proven resolution methods, or WhatsApp’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does WhatsApp respond?
Phone support
WhatsApp does not offer phone-based customer support.
Email support
Estimated 1 to 5 business days. WhatsApp does not publish official response time commitments.support@whatsapp.com
Live chat support
Estimated 1 to 5 business days.
Social media
WhatsApp is active on social media platforms such as X/Twitter, Facebook, and Instagram. Response times can range from several hours to several days depending on the platform and the inquiry's complexity. WhatsApp's direct support channels are separate from its social media presence, and the company does not advertise social media as a customer service channel.
Help center/FAQ
WhatsApp's help center/FAQ provides quick answers to common questions regarding account setup and verification, messaging and calling, privacy and security settings, backup and restore, groups, channels, WhatsApp Business, and device compatibility.
Verified contacts
WhatsApp customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
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Nitin Verma
Director of Business Messaging
Chief Executive
Matt Idema
Chief Operating Officer
Additional contacts
WhatsApp self-service links
To make a video call, open the chat of the person you want to call and tap the video camera icon at the top of the screen.
WhatsApp customer service policies
WhatsApp's privacy policy describes what information the company collects, including account data, device information, usage logs, and location data from users who share it. Personal messages and calls are end-to-end encrypted and are not stored by WhatsApp. The policy explains how data may be shared with Meta companies and third-party businesses, and outlines user controls for adjusting privacy settings, requesting data, or deleting an account.
WhatsApp loyalty program
WhatsApp does not have a loyalty program.
Frequently asked questions about WhatsApp
If your account is banned, open WhatsApp and tap "Request a Review" on the ban notice. Provide as much detail as possible about why you believe the ban was made in error. If your first appeal is unsuccessful, you can submit a second request through the in-app form or by emailing support@whatsapp.com. WhatsApp does not offer phone support for ban appeals.
If your account has been compromised, immediately re-verify your phone number by reinstalling WhatsApp and entering the six-digit verification code sent via SMS. Enable two-step verification once you regain access under settings > account > two-step verification. Contact WhatsApp support via the in-app "contact us" feature if you cannot receive your verification code. Be aware that WhatsApp will never ask for your six-digit code or two-step PIN — anyone who does is a scammer.
WhatsApp regularly drops support for older operating systems. As of June 1, 2025, the app no longer supports iOS versions below 15.1 (affecting iPhone 5s, iPhone 6, and iPhone 6 Plus) and dropped support for certain older Android devices (KitKat OS and below) as of January 1, 2025. Before support ends, WhatsApp sends in-app reminders. To check whether your device is affected, visit the supported devices page in the help center.
No. WhatsApp does not provide customer service by phone. Any phone number claiming to offer WhatsApp support is not official and may be a scam. WhatsApp will also never contact you to ask for your six-digit verification code, two-step verification PIN, or credit card information. Use only the official contact channels at whatsapp.com/contact or the in-app "contact us" feature.
No. According to WhatsApp's privacy policy, personal messages and calls on WhatsApp are end-to-end encrypted, meaning neither WhatsApp nor Meta can read them. Meta AI is available as an optional in-app assistant; if you choose to message Meta AI directly, those conversations are processed by Meta. Your private chats with contacts are not accessible to Meta AI. See WhatsApp's privacy policy and Meta AI information page for details.
App crashes after an iOS update are a recurring issue reported by users. Try these steps in order: force-close and reopen WhatsApp; check for a WhatsApp update in the App Store; restart your iPhone; delete and reinstall WhatsApp (your chats will be restored from your iCloud backup). If the problem continues, contact WhatsApp support via settings > help > contact Us in the app. Note that Meta frequently releases app updates following iOS releases to address compatibility issues.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 15, 2024. Updated May 16, 2026.