WhatsApp is a messaging app that allows users to send text messages, voice messages, make voice and video calls, and share images, documents, and other media.
WhatsApp Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about WhatsApp
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with WhatsApp
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.WhatsApp mailing address
1601 Willow Road
Menlo Park, CA 94025
WhatsApp executive customer service contacts
Primary Contact
Matt Idema
Chief Operating Officer
1601 Willow Road
Menlo Park, CA 94025
matt.idema@whatsapp.com
Secondary Contact
Nitin Verma
Director of Business Messaging
1601 Willow Road
Menlo Park, CA 94025
nitin.verma@whatsapp.com
Chief Executive
Will Cathcart
1601 Willow Road
Menlo Park, CA 94025
will.cathcart@whatsapp.com
How do I contact WhatsApp customer support?
Visit the Help Center at WhatsApp Help Center,
Does WhatsApp have a customer service phone number?
No, WhatsApp does not provide customer support via phone. All support is provided through the Help Center on the app itself.
How do I report a problem with WhatsApp?
Go to Settings > Help > Contact Us within the app. Provide detailed information about the issue you are experiencing.
How do I restore my WhatsApp account on a new phone?
To restore your WhatsApp account, you need to back up your chats to Google Drive (for Android) or iCloud (for iOS). On your new phone, verify your number and restore your backup during the setup process.
How do I secure my WhatsApp account?
Enable two-step verification by going to Settings > Account > Two-step verification > Enable. This adds an extra layer of security by requiring a PIN when verifying your phone number.
How do I block or unblock someone on WhatsApp?
To block someone, go to their chat, tap on their name, and select Block. To unblock, go to Settings > Account > Privacy > Blocked Contacts, select the contact, and tap Unblock.
How can I back up my WhatsApp chats?
Go to Settings > Chats > Chat backup, and choose Back Up Now. For automatic backups, set the frequency under Auto Backup (iCloud for iOS) or Back up to Google Drive (Android).
How do I delete a WhatsApp message?
To delete a message, tap and hold the message, then select Delete. You can choose to delete it for yourself or for everyone (if within the allowed time frame).
How do I send media (photos, videos) on WhatsApp?
Open a chat, tap the attachment icon (paperclip), select Gallery, and choose the media you want to send. Alternatively, use the camera icon to take a new photo or video.
How do I create a WhatsApp group?
Tap the New Chat icon, select New Group, add participants, and then tap the green arrow. Set a group name and tap the green checkmark to create the group.
How do I leave a WhatsApp group?
Open the group chat, tap the group name, scroll down, and tap Exit Group. Confirm your choice by tapping Exit.
Why am I not receiving messages on WhatsApp?
Ensure your phone has an active internet connection, check that notifications are enabled for WhatsApp, and make sure background data is not restricted.
Why is my WhatsApp not connecting?
Check your internet connection, restart your phone, and ensure you have the latest version of WhatsApp installed. If the problem persists, refer to the Help Center for further troubleshooting.
How do I update WhatsApp to the latest version?
Visit the Google Play Store (Android) or the Apple App Store (iOS) and check for updates. Tap Update if an update is available.
How to get professional help with your WhatsApp problem
If you need help with WhatsApp, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
