WhatsApp LLC provides a free mobile and desktop messaging application that supports text, voice, video, photos, documents, and location sharing. The company is a wholly owned subsidiary of Meta Platforms, Inc., having been acquired by Facebook, it continues to operate as a separate app under Meta’s ownership.
WhatsApp Responsiveness rating
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What you need to know about WhatsApp
The company responds to most customer complaints in a satisfactory manner.
- WhatsApp’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with WhatsApp with our insider guide or through our executive contacts.
- Here are our frequently asked questions about WhatsApp.
WhatsApp customer service response times
| Phone support | WhatsApp does not offer phone-based customer support. |
| Email support | Response times: Estimated 1 to 5 business days. WhatsApp does not publish official response time commitments. support@whatsapp.com |
| Live chat support | Go to WhatsApp Settings > Help > Contact Us within the app. This creates a direct chat thread with the WhatsApp support team. Response times: Estimated 1 to 5 business days. |
| Social media | WhatsApp is active on social media platforms such as X/Twitter, Facebook, and Instagram. Response times can range from several hours to several days depending on the platform and the inquiry’s complexity. WhatsApp’s direct support channels are separate from its social media presence, and the company does not advertise social media as a customer service channel. |
| Help center/FAQ | WhatsApp’s help center/FAQ provides quick answers to common questions regarding account setup and verification, messaging and calling, privacy and security settings, backup and restore, groups, channels, WhatsApp Business, and device compatibility. |
Response times may vary. For the fastest resolution, use the in-app support feature under Settings > Help > Contact Us, or visit WhatsApp’s help center at faq.whatsapp.com.
How to resolve a problem with WhatsApp
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.WhatsApp mailing address
1601 Willow Road
Menlo Park, CA 94025
WhatsApp executive customer service contacts
Primary Contact
Victoria Grand
VP, Global Business Operations and External Affairs
1601 Willow Road
Menlo Park, CA 94025
victoriag@whatsapp.com
Secondary Contact
Carl Woog
VP Global Communications
1601 Willow Road
Menlo Park, CA 94025
woog@whatsapp.com
Alternative Contact
Will Cathcart
Head of WhatsApp
1601 Willow Road
Menlo Park, CA 94025
will.cathcart@whatsapp.com
WhatsApp customer service policies
Privacy policy
WhatsApp’s privacy policy describes what information the company collects, including account data, device information, usage logs, and location data from users who share it. Personal messages and calls are end-to-end encrypted and are not stored by WhatsApp. The policy explains how data may be shared with Meta companies and third-party businesses, and outlines user controls for adjusting privacy settings, requesting data, or deleting an account.
Terms of service
WhatsApp’s terms of service set out the rules for using the platform, including the requirement to use services only for legal and authorized purposes. Users who violate the terms may have their accounts disabled or suspended. The terms note that WhatsApp does not provide access to emergency services and is not a substitute for a standard telephone connection. WhatsApp is a subsidiary of Meta, and data handling across Meta products is addressed in the terms.
WhatsApp self-service links
How can I make a video call on WhatsApp?
To make a video call, open the chat of the person you want to call and tap the video camera icon at the top of the screen.
How can I ensure I stay on WhatsApp without issues?
Keep your app updated and follow WhatsApp’s terms of service. Avoid using unofficial apps or violating policies.
Why is my WhatsApp account temporarily banned?
Temporary bans usually occur if you’re using unauthorized apps or violating WhatsApp’s policies. Switch to the official app to avoid permanent bans.
What is two-step verification, and how can I enable it?
Two-step verification adds an extra layer of security by requiring a PIN. Enable it in settings > account > two-step verification.
How do I restore my chat history on WhatsApp?
You can restore chat history by backing up to Google Drive (Android) or iCloud (iPhone) and reinstalling WhatsApp.
What should I do if I received a WhatsApp verification code I didn’t request?
Do not share the code with anyone. It might be an attempt to access your account. Secure your account with two-step verification.
My WhatsApp account was banned. How do I appeal, and what if my appeal is rejected?
If your account is banned, open WhatsApp and tap “Request a Review” on the ban notice. Provide as much detail as possible about why you believe the ban was made in error. If your first appeal is unsuccessful, you can submit a second request through the in-app form or by emailing support@whatsapp.com. WhatsApp does not offer phone support for ban appeals.
How do I recover a hacked WhatsApp account?
If your account has been compromised, immediately re-verify your phone number by reinstalling WhatsApp and entering the six-digit verification code sent via SMS. Enable two-step verification once you regain access under settings > account > two-step verification. Contact WhatsApp support via the in-app “contact us” feature if you cannot receive your verification code. Be aware that WhatsApp will never ask for your six-digit code or two-step PIN — anyone who does is a scammer.
Will WhatsApp stop working on my phone?
WhatsApp regularly drops support for older operating systems. As of June 1, 2025, the app no longer supports iOS versions below 15.1 (affecting iPhone 5s, iPhone 6, and iPhone 6 Plus) and dropped support for certain older Android devices (KitKat OS and below) as of January 1, 2025. Before support ends, WhatsApp sends in-app reminders. To check whether your device is affected, visit the supported devices page in the help center.
Is a phone number claiming to be WhatsApp customer support legitimate?
No. WhatsApp does not provide customer service by phone. Any phone number claiming to offer WhatsApp support is not official and may be a scam. WhatsApp will also never contact you to ask for your six-digit verification code, two-step verification PIN, or credit card information. Use only the official contact channels at whatsapp.com/contact or the in-app “contact us” feature.
Does Meta AI read my private WhatsApp messages?
No. According to WhatsApp’s privacy policy, personal messages and calls on WhatsApp are end-to-end encrypted, meaning neither WhatsApp nor Meta can read them. Meta AI is available as an optional in-app assistant; if you choose to message Meta AI directly, those conversations are processed by Meta. Your private chats with contacts are not accessible to Meta AI. See WhatsApp’s privacy policy and Meta AI information page for details.
WhatsApp keeps crashing on my iPhone after an iOS update. What can I do?
App crashes after an iOS update are a recurring issue reported by users. Try these steps in order: force-close and reopen WhatsApp; check for a WhatsApp update in the App Store; restart your iPhone; delete and reinstall WhatsApp (your chats will be restored from your iCloud backup). If the problem continues, contact WhatsApp support via settings > help > contact Us in the app. Note that Meta frequently releases app updates following iOS releases to address compatibility issues.
How to get professional help with your WhatsApp problem
If you need help with WhatsApp, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of WhatsApp?
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Why do you always ban my account yesterday you banned my account today you send a verification code then you banned my account again I didn't even used it after the verification but it was banned again please tell me the reason
