Chrysler Capital Customer Service Contacts

Chrysler Capital is the financial services arm of Chrysler, providing car loans and lease agreements to customers. Essentially, it helps people finance the purchase or lease of Chrysler, Dodge, Jeep, Ram, and Fiat vehicles.

How to reach a person at Chrysler Capital

Toll Free: (855) 563-5635

Chrysler Capital Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Chrysler Capital

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Chrysler Capital

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Chrysler Capital mailing address

Chrysler Capital
P.O. Box 660335
Dallas, TX 75266-0335

Chrysler Capital social media channels

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Chrysler Capital executive customer service contacts

Primary Contact
Shannon T. Carr
Vice President
1601 Elm Street
Suite 800
Dallas, TX 75201
shannon.carr@chryslercapital.com

Secondary Contact
Brent West
Senior Director
1601 Elm Street
Suite 800
Dallas, TX 75201
brent.west@chryslercapital.com

Chief Executive
Betty Jotanovic
1601 Elm Street
Suite 800
Dallas, TX 75201
betty.jotanovic@chryslercapital.com

Frequently asked questions about Chrysler Capital

Is Chrysler Financial the same as Chrysler Capital?

No, Chrysler Financial and Chrysler Capital are not the same. Chrysler Capital is the full-service financial provider for Chrysler, Jeep, Dodge, Ram, FIAT, and Alfa Romeo vehicles, whereas Chrysler Financial was the former finance arm of Chrysler LLC.

How do I pay my Chrysler Capital by phone?

To pay your Chrysler Capital account by phone, call its customer service number at (855) 563-5635. Follow the automated prompts to make a payment or speak with a representative.

What bank owns Chrysler Capital?

Chrysler Capital is a program of Santander Consumer USA, which is a subsidiary of Santander Bank.

Can I cancel a Chrysler Capital payment?

Yes, you can cancel a Chrysler Capital payment, but it must be done before the payment is processed. You can do this by contacting Chrysler Capital customer service at (855) 563-5635.

Who took over Chrysler Capital?

Chrysler Capital was established as a full-service financing provider in partnership with Santander Consumer USA. There hasn’t been a takeover; it was a collaboration from its inception in 2013.

How to get professional help with your Chrysler Capital problem

If you need help with Chrysler Capital, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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