Chrysler is an American automobile manufacturer headquartered in Auburn Hills, Mich. Chrysler is part of the Stellantis NV conglomerate as of 2023. Stellantis is the result of a merger between Fiat Chrysler and PSA Group.
Chrysler Responsiveness rating
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What you need to know about Chrysler
- Chrysler’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Chrysler with our insider guide or through our executive contacts.
- Chrysler’s customer service policies are standard. Here are our frequently asked questions about Chrysler.
Chrysler customer service response times
Chrysler’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 30 minutes to receive a response. Phone number: Customers can contact Chrysler at (800) 247-9753. Availability: Phone support is available Monday to Friday 8 a.m. to 9 p.m. and Saturday drom 9 a.m. to 5 p.m., but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Chrysler by filing in the form in the live chat. |
| Live chat | Response time: Chrysler’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Friday 8 a.m. to 9 p.m. and Saturday drom 9 a.m. to 5 p.m., but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Chrysler is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Chrysler
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Chrysler mailing address
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Chrysler loyalty program
Chrysler offers various loyalty programs, including discounts for returning lessees, military personnel, first responders, and employees of select companies. The Affiliate Rewards Program provides discounts to partner company employees, while the Returning Lessee Discount offers savings for current Chrysler lessees upgrading to a new vehicle. Military members and first responders can get a bonus cash incentive on select models. Additionally, Chrysler employees and their families can access discounted pricing through the Employee Advantage Program. Eligibility and discount amounts vary, and participation usually requires verification through a control number or ID.
Chrysler social media channels
Chrysler executive customer service contacts
Primary Contact
Jeffrey Kommor
Senior Vice President Commercial Sales – Stellantis
1000 Chrysler Dr.
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
jeffrey.kommor@fcagroup.com
Chief Executive
Christine Feuell
1000 Chrysler Dr
P.O.Box 21-8004
Auburn Hills, MI
christine@stellantis.com
48321-8004
Who owns Chrysler?
Chrysler is part of the Stellantis NV conglomerate as of 2023. Stellantis is the result of a merger between Fiat Chrysler and PSA Group.
Which brands does Chrysler sell?
It sells vehicles worldwide under its flagship Chrysler brand, as well as Dodge, Jeep and Ram (a truck brand).
How can I contact Chrysler customer service?
Call (800) 334-9200.
When can I contact Chrysler customer service?
Monday to Friday, 7 a.m. to 11 p.m.; Saturday, 9 a.m. to 5 p.m. (all times Eastern).
Does Chrysler have an online contact form?
Yes, you can find the online contact form here.
Where can I find my nearest Chrysler dealership?
Use the Dealer Locator tool on the Chrysler website.
How can I check the warranty status of my Chrysler vehicle?
Contact your local Chrysler dealership or call Chrysler customer service at (800) 334-9200 with your Vehicle Identification Number (VIN).
How to get professional help with your Chrysler problem
If you need help with Chrysler, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
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