Capital One Customer Service Contacts

If you need to get in touch with Capital One US customer service, here are a few options:

1. Phone Support:

• For general inquiries, you can call (844) 348-8660. They’ll direct your call to the right person based on your specific needs.
• If you have an existing Capital One credit card account and need assistance unrelated to fraud, call (844) 348-8660.

2. Chat with Eno:

• Eno is Capital One’s digital assistant. You can send a message to Eno through the app or over text.

Capital One does not provide a direct customer service email address.

Capital One’s customer service is available 24/7, 7 days a week.

1. Sign in to your online account.
2. Select the card you want to close.
3. Click on the “I want to” button and find “close account” under the “control your card” section.
4. Follow the prompts to close your credit card account.

If you need a refund from Capital One US, here’s how you can go about it:

1. Contact the merchant: Contact the business or merchant from whom you purchased. Explain your situation and request a refund. The merchant or business will process the refund and return the funds to Capital One if they agree.

2. Credit card refund process:

• The merchant sends the funds to the credit card network.
• The credit card network routes the refund to Capital One.
• Capital One credits the refunded amount back to your credit card account.

3. Refund duration:

• The time it takes for a refund to appear on your account varies. Some refunds show up immediately, while others may take a few days.
• Check the merchant’s return policies to estimate how long your refund might take.
• If your billing cycle ends during the refund processing, it will likely reflect on the following month’s credit card statement.

4. Requesting a refund:

• Visit the merchant’s website to review the current refund policies.
• Gather necessary documents, such as the purchase receipt and confirmation number.
• You can request a refund online or via email to avoid waiting on hold.

Remember that merchant refunds differ from credit card disputes and chargebacks, which often relate to billing errors and fraud.

If you’re looking for Capital One’s customer service chat support, here are a few options:

1. Live Chat on Capital One US website:

• Visit the Capital One help center.
• Click on the blue chat circle at the bottom right of the page.
• You can chat with a representative 7 days a week, from 9 a.m. to 9 p.m. Eastern time.

2. Chat with Eno (Digital Assistant):

• You can also interact with Eno, Capital One’s digital assistant:
  • Send a message to Eno through the Capital One app or over text.
  • Eno can assist with various tasks, including answering questions and providing support.

1. Update Contact Information:

• To update your address, email, or phone number, you can do so easily online:
  1. Sign in to your Capital One account on the website.
  2. Click on your name or profile icon in the top right corner.
  3. Select “Profile” to access and edit your contact information.
  4. If you have a Capital One branch account, please contact them by phone or visit the branch to update your contact details.

2. Manage Payment Accounts:

• If you want to change or remove an existing payment account associated with your Capital One account:
  1. Click on your profile picture.
  2. Select “Settings.”
  3. Choose the account you want to modify and follow the instructions

3. Account Changes:

• For other changes related to your account, such as terms and conditions updates:
  1. Sign in to your account on the Capital One website.
  2. Click on the relevant account tile.
  3. Select “View Details” in the upper-left corner.
  4. Scroll down to “View Current Terms and Conditions” to learn more about any changes you might see

For Credit Card, Line of Credit and Small Business:

Capital One Bank
Attn: General Correspondence
P.O. Box 30285
Salt Lake City, UT 84130-0285

For Banking:
Capital One Bank
Attn: Bank by Mail
P.O. Box 85123
Richmond, VA 23285

For Auto Finance:
Capital One Auto Finance
7933 Preston Road
Plano, TX 75024-2302