British Airways Customer Service Contacts

British Airways is the flag carrier of the United Kingdom and is based in London.

How to reach a person at British Airways

Main: (800) 247-9297

Customer Service:  (312) 843-5794

Toll Free: (800) 247-9297

britishairways.com

British Airways Responsiveness rating

2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about British Airways

We get a lot of complaints about British Airways. They run the spectrum, from codeshare problems to involuntary downgrades. Also, the company lost this passenger’s airline ticket. The airline has canceled the tickets of these passengers without notifying them. We know that when these complaints get to the right level at British Airways, they are resolved quickly. British Airways rebooked a customer on a new flight but downgraded her at the same time without offering a refund.

How to resolve a problem with British Airways

Check out our guide to booking and troubleshooting an airline ticket. Our executive contacts are responsive, as long as you are polite. After all, they’re British.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

British Airways mailing address

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Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at British Airways.

British Airways executive customer service contacts