British Airways, often shortened to BA, is the flag carrier and the largest airline in the United Kingdom based on fleet size. When measured by passengers carried, it is second-largest in the United Kingdom behind easyJet. The airline is based in Waterside near its main hub at London Heathrow Airport.
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
https://www.britishairways.com/travel/home/public/en_us/
Phone Contacts
Main: +44 20 8738 5050
Customer Service: (312) 843-5794
Toll Free: (800) 247-9297
How to get through to an operator: press 0 at each prompt, ignoring messages.
Email Contacts
Customer Service Resources
Customer Relations postal address
British Airways Customer Relations
2 Park Ave Suite 1100
New York NY 10016
General Conditions of Carriage (US)
Customer relations email form
Social Media Contacts
Telephone: (800) 247-9297
(pre-travel / reservations)
Telephone: (312) 843-5794
(post-travel queries)
Monday – Friday
09:00-13:00 Eastern Standard Time (EST)
To change a booking/action a refund fax details
Fax: +1-212-251-6753
(for sending copies of documents or receipts)
To change a booking/action a refund please fax the company
Fax: (212) 251-6753
(for sending copies of documents or receipts)
Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online.
Fax: (212)251-6711
(for sending copies of documents or receipts)
Please do not send multiple faxes for the same enquiry, as this can slow down response times.
Executive Contacts
Primary Contact
Carolina Martinoli
Director of Brand and Customer Experience
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
[email protected]
Secondary Contact
Ian Blackman
VP Customer Service, Americas at British Airways
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
[email protected]
Simon Brooks
Senior Vice President, Sales North America
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
[email protected]
Chief Executive
Alex Cruz
Chief Executive Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
011 44 20 8738 5050
[email protected]
Mr. Cruz can be contacted on Twitter at @alex_cruz
Last updated: July 26, 2020.