British Airways, often shortened to BA, is the flag carrier and the largest airline in the United Kingdom based on fleet size. When measured by passengers carried, it is second-largest in the United Kingdom behind easyJet. The airline is based in Waterside near its main hub at London Heathrow Airport.

British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
http://www.britishairways.com

Phone Contacts

Main: +44 20 8738 5050
Customer Service: (312) 843-5794
Toll Free: (800) 247-9297

How to get through to an operator: press 0 at each prompt, ignoring messages.

Email Contacts

Primary Contact Form

Secondary Contact Form

Customer Service Resources

British Airways Ticket Refunds
PO Box 300745
Jamaica, NY 11430-0745
Fax: (212) 251-6753

British Airways Customer Relations & Baggage Claims
PO Box 300686
Jamaica, NY 11430-0686
Fax: (212) 251-6711

General Conditions of Carriage (US)
Customer relations email form

Social Media Contacts

Facebook
Twitter
Google Plus

Telephone: (800) 247-9297

(pre-travel / reservations)

Telephone: (312) 843-5794

(post-travel queries)

Monday – Friday

09:00-13:00 Eastern Standard Time (EST)

To change a booking/action a refund please fax the company

Fax: (212) 251-6753

(for sending copies of documents or receipts)

Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online.

Fax: (212)251-6711

(for sending copies of documents or receipts)

Please do not send multiple faxes for the same enquiry, as this can slow down response times.

Executive Contacts

Primary Contact
Carolina Martinoli
Director of Brand and Customer Experience
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
Carolina.Martinoli@ba.com

Secondary Contact
Ian Blackman
VP Customer Service, Americas at British Airways
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
Ian.Blackman@ba.com

Simon Brooks
Senior Vice President, Sales North America
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
simon.brooks@ba.com

Chief Executive
Alex Cruz
Chief Executive Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
011 44 20 8738 5050
alex.cruz@ba.com

Mr. Cruz can be contacted on Twitter at @alex_cruz

Researched by John Galbraith and filed under Airline.
Last updated: July 19, 2018.

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