British Airways is the flag carrier of the United Kingdom. It is based in London.
How to reach a person at British Airways
Main: (800) 247-9297
Customer Service: (312) 843-5794
Toll Free: (800) 247-9297
British Airways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about British Airways
Customer service experiences with British Airways can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- British Airways’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with British Airways with our insider guide or through our executive contacts.
- British Airways’s customer service policies are standard. Here are our frequently asked questions about British Airways.
We get a lot of complaints about British Airways. They run the spectrum, from codeshare problems to involuntary downgrades. Also, the company lost this passenger’s airline ticket. The airline has canceled the tickets of these passengers without notifying them. British Airways rebooked a customer on a new flight but downgraded her at the same time without offering a refund. We know that when these complaints get to the right level at British Airways, they are resolved quickly.
British Airways’s customer service response times
British Airways’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Live chat | Response time: British Airways live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. It is located on the bottom right-hand side of the website. Availability: Live chat is available 6 a.m. to 10 p.m. Greenwich Mean time |
| Phone support | Response time: You can expect an initial response within 1 minute to 30 minutes during business hours. Availability: Phone support is available 6 a.m. to 10 p.m. Greenwich Mean time |
| Email support | Response time: British Airways does not have an email address listed. |
| Social media | Response time: Company is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with British Airways
Check out our guide to booking and troubleshooting an airline ticket. Our executive contacts are responsive, as long as you are polite. After all, they’re British.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.British Airways mailing address
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UB7 0GB UK
British Airways loyalty program
British Airways loyalty program, Executive Club, includes benefits such as earning points, free wifi, free seat selection, priority boarding and more benefits.
British Airways social media channels
British Airways executive customer service contacts
Primary Contact
Calum Laming
Chief Customer Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UB7 0GB UK
Calum.Laming@ba.com
Secondary Contact
René de Groot
Chief Operating Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UB7 0GB UK
rene.degroot@britishairways.com
Chief Executive
Sean Doyle
Chief Executive Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UB7 0GB UK
Seanl.Doyle@ba.com
How do I contact British Airways?
Contact British Airways at any of the following numbers:
Who is the CEO of British Airways?
Sean Doyle is the CEO of British Airways.
How do I email the CEO of British Airways?
Contact Sean Doyle, the CEO of British Airways at Seanl.Doyle@ba.com.
How to get professional help with your British Airways problem
If you need help with British Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
