British Airways Customer Service Contacts

British Airways is the flag carrier of the United Kingdom. It  is based in London.

How to reach a person at British Airways

Customer Service: (312) 843-5794

Toll Free: (800) 247-9297

British Airways Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.

What you need to know about British Airways

Customer service experiences with British Airways can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

We get a lot of complaints about British Airways. They run the spectrum, from codeshare problems to involuntary downgrades. Also, the company lost this passenger’s airline ticket. The airline has canceled the tickets of these passengers without notifying them. British Airways rebooked a customer on a new flight but downgraded her at the same time without offering a refund. We know that when these complaints get to the right level at British Airways, they are resolved quickly.

British Airways’s customer service response times

British Airways’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chatResponse time: British Airways live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. It is located on the bottom right-hand side of the website.
Availability: Live chat is available 6 a.m. to 10 p.m. Greenwich Mean time
Phone supportResponse time: You can expect an initial response within 1 minute to 30 minutes during business hours. Availability: Phone support is available 6 a.m. to 10 p.m. Greenwich Mean time
Email supportResponse time: British Airways does not have an email address listed.
Social mediaResponse time: Company is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with British Airways

Check out our guide to booking and troubleshooting an airline ticket. Our executive contacts are responsive, as long as you are polite. After all, they’re British.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

British Airways mailing address

British Airways Plc, Waterside
PO Box 365
Harmondsworth, UB7 0GB UK

British Airways loyalty program

British Airways loyalty program, Executive Club, includes benefits such as earning points, free wifi, free seat selection, priority boarding and more benefits.

British Airways social media channels

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British Airways executive customer service contacts

Primary Contact
Calum Laming
Chief Customer Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UB7 0GB UK
Calum.Laming@ba.com

Secondary Contact
René de Groot
Chief Operating Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UB7 0GB UK
rene.degroot@britishairways.com

Chief Executive
Sean Doyle
Chief Executive Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UB7 0GB UK
Seanl.Doyle@ba.com

British Airways customer service policies

How does British Airways protect my personal data?

British Airways protects your personal data by ensuring it is processed transparently, keeping it secure, and allowing you control over its use. It collects information to manage bookings and enhance your experience, offering options for controlling marketing preferences. It also works with trusted third-party partners and follow strict data protection laws to safeguard your details.

Manage my booking

You can find more information about your booking, and make changes by filing in your booking number and last name.

Online check-in

You can check-in at 24 hours before your flight departs. To check-in fill in your booking number and last name.

Flight status

You can find more information about your flight, by filing in your booking number and last name.

Baggage

You can find the baggage weight allowance, purchase extra baggage, and see what you are allowed to pack in your bags.

Delays, cancellations and refunds

Find more information and help with delayed and cancelled flights.

Lost baggage

Find more information on what to do in case your bag is lost.

Frequently asked questions about British Airways

How do I contact British Airways?

Contact British Airways at any of the following numbers:

Customer Service: (312) 843-5794
Toll Free: (800) 247-9297

Who is the CEO of British Airways?

Sean Doyle is the CEO of British Airways.

How do I email the CEO of British Airways?

Contact Sean Doyle, the CEO of British Airways at Seanl.Doyle@ba.com.

How to get professional help with your British Airways problem

If you need help with British Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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