British Airways Customer Service Contacts

British Airways is the flag carrier of the United Kingdom. It  is based in London.

How to reach a person at British Airways

Main: (800) 247-9297

Customer Service: (312) 843-5794

Toll Free: (800) 247-9297

britishairways.com

British Airways Responsiveness rating

2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.

What you need to know about British Airways

Customer service experiences with British Airways can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

• British Airways’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
• You can resolve a problem with British Airways with our insider guide or through our executive contacts.
• British Airways’s customer service policies are standard. Here are our frequently asked questions about British Airways.

We get a lot of complaints about British Airways. They run the spectrum, from codeshare problems to involuntary downgrades. Also, the company lost this passenger’s airline ticket. The airline has canceled the tickets of these passengers without notifying them. British Airways rebooked a customer on a new flight but downgraded her at the same time without offering a refund. We know that when these complaints get to the right level at British Airways, they are resolved quickly.

British Airways’s customer service response times

British Airways’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

How to resolve a problem with British Airways

Check out our guide to booking and troubleshooting an airline ticket. Our executive contacts are responsive, as long as you are polite. After all, they’re British.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

British Airways mailing address

British Airways loyalty program

British Airways loyalty program, Executive Club, includes benefits such as earning points, free wifi, free seat selection, priority boarding and more benefits.

British Airways social media channels

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Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at British Airways.

British Airways executive customer service contacts