British Airways

British Airways, often shortened to BA, is the flag carrier and the largest airline in the United Kingdom based on fleet size. When measured by passengers carried, it is second-largest in the United Kingdom behind easyJet. The airline is based in Waterside near its main hub at London Heathrow Airport.

British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
https://www.britishairways.com/travel/home/public/en_us/

Phone Contacts

Main: +44 20 8738 5050
Customer Service: (312) 843-5794
Toll Free: (800) 247-9297

How to get through to an operator: press 0 at each prompt, ignoring messages.

Email Contacts

Primary Contact Form

Refunds contact form

Customer Service Resources

Customer Relations postal address

British Airways
Customer Relations USA
PO Box 300686
Jamaica
NY 11430-0686
USA

General Conditions of Carriage (US)
Customer relations email form

Social Media Contacts

Facebook
Twitter

Telephone: (800) 247-9297

(pre-travel / reservations)

Telephone: (312) 843-5794

(post-travel queries)

Monday – Friday

09:00-13:00 Eastern Standard Time (EST)

To change a booking/action a refund fax details

Fax: +1-212-251-6753
(for sending copies of documents or receipts)

 

To change a booking/action a refund please fax the company

Fax: (212) 251-6753

 

(for sending copies of documents or receipts)

 

Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online.

Fax: (212)251-6711

(for sending copies of documents or receipts)

Please do not send multiple faxes for the same enquiry, as this can slow down response times.

 

 

Executive Contacts

Primary Contact
Carolina Martinoli
Director of Brand and Customer Experience
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
[email protected]

Secondary Contact
Ian Blackman
VP Customer Service, Americas at British Airways
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
[email protected]

LinkedIn

Simon Brooks
Senior Vice President, Sales North America
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
[email protected]

LinkedIn

Chief Executive
Alex Cruz
Chief Executive Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
011 44 20 8738 5050
[email protected]

Mr. Cruz can be contacted on Twitter at @alex_cruz

Last updated: January 29, 2020.

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