Apple is a technology company that sells computers, music devices, music and phones.
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What you need to know about Apple
Apple has an outstanding reputation for taking care of its customers. But although the company addresses most grievances properly, one or two occasionally slip through the cracks. For example, we recently had a case where a reader had to pay twice for her AppleCare support. We’ve also run into a few Mac repair issues.
How to resolve a problem with Apple
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Apple mailing address
One Apple Park Way
Cupertino, CA 95014-2083
Apple executive customer service contacts
Primary Contact
Corporate Executive Relations
One Apple Park Way
Cupertino, CA 95014-2083
ExecutiveEscalations@group.apple.com
(669) 218-9647
Secondary Contact
Farrel Farhoudi
Vice President Customer Support
One Apple Park Way
Cupertino, CA 95014-2083
farhoudi@apple.com
Chief Executive
Tim Cook
One Infinite Loop
Cupertino, CA 95014-2083
tcook@apple.com
Is there 24/7 Apple Support?
Yes, Apple Support is available 24/7 in the U.S.
How do I call Apple Support in the USA?
To get technical support for your Apple products and services in the USA, call the toll-free number (800) 275-2273 for iPod, Mac and iPad, (800) 694-7466 for iPhone, or visit the website.
Does Apple provide customer service?
Yes, Apple offers customer service for products, services, and billing inquiries, including technical assistance.
- General support and billing inquiries: (800) 692-7753 or (800) MY-APPLE
- iPod, Mac and iPad technical support: (800) 275-2273 or (800) APL-CARE
iPhone technical support: (800) 694-7466 or (800) MY-IPHONE
How do I file a complaint with Apple USA?
Contact its customer support at (800) 692-7753 or visit an Apple Store in person.
How do I request a refund from Apple?
Go to reportaproblem.apple.com and then click on the “request a refund” option.
How do I contact Apple about unauthorized charges?
Contact (800) 692-7753 or (800) MY-APPLE immediately to report the issue and get assistance.
How do I reset my Apple ID password?
Visit the Apple ID website, select“Forgot Apple ID or password,” and follow prompts. You can also reset your password using the Apple Support app or by contacting Apple Support at (800) 692-7753.
How can I update my payment information for my Apple ID?
Go to the Settings app on your iPhone or iPad, tap your name, select“Payment & Shipping,” and update your payment details. You can also do this on the Apple ID website.
How do I get technical support for my Apple product?
Visit the Apple Support website, use the Apple Support app, or call Apple customer service at (800) 692-7753. Additionally, you can visit an Apple Store for in-person assistance.
How do I troubleshoot common issues with my Apple device?
The Apple Support website and app offer a range of troubleshooting guides and articles for common issues. You can search for your specific issue and follow the provided steps to resolve it.
How to get professional help with your Apple problem
If you need help with Apple, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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