Apple designs and sells consumer electronics, software, and digital services, including smartphones (iPhone), computers (Mac), tablets (iPad), smartwatches (Apple Watch) and operating systems such as iOS and macOS.
Apple Responsiveness rating
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What you need to know about Apple
Apple has an outstanding reputation for taking care of its customers. But although the company addresses most grievances properly, a few occasionally slip through the cracks. For example, we recently had a case where a reader had to pay twice for her AppleCare support. We’ve also run into a few Mac repair issues.
- Apple’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Apple with our insider guide or through its executive contacts.
- Apple’s customer service policies are standard. Here are our frequently asked questions about Apple.
Apple customer service response times
Apple’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Main: (408) 996-1010 Toll Free: (800) 692-7753 | Apple customer service phone response times may vary depending on call volume and the nature of the inquiry. While specific response times are not publicly disclosed, assistance is available for inquiries related to product support, billing, technical issues and repairs. |
| Email support | Apple does not provide a direct customer service email address on its website. The company offers an online contact form for inquiries. |
| Live chat | Apple offers live chat on the website, allowing visitors to connect with a representative directly for inquiries about product support, technical issues, repairs and account-related questions. |
| Social media | Apple is active on social media platforms such as X, Facebook, Instagram and YouTube. |
| Help center/FAQ | Apple’s help center/FAQ provides quick answers to common questions regarding product setup, troubleshooting, software updates, account management and warranty information. |
How to resolve a problem with Apple
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Apple mailing address
One Apple Park Way
Cupertino, CA 95014
Apple loyalty program
Apple does not have a loyalty program.
Apple social media channels
Apple executive customer service contacts
Primary Contact
Corporate Executive Relations
One Apple Park Way
Cupertino, CA 95014
ExecutiveEscalations@group.apple.com
Secondary Contact
Farrel Farhoudi
Vice President Customer Support
One Apple Park Way
Cupertino, CA 95014
farhoudi@apple.com
Chief Executive
Tim Cook
One Apple Park Way
Cupertino, CA 95014
tcook@apple.com
Apple customer service policies
What is Apple's privacy policy?
Apple’s privacy policy describes how the company collects, uses, and protects personal information. It outlines how data are used for services such as order processing, personalization, and marketing, as well as the measures the company takes to protect personal information.
What are Apple's terms of use?
Apple’s terms of use set forth the conditions for using the company’s websites, services, and content, including provisions related to user accounts, intellectual property and the handling of personal information.
What is Apple's accessibility statement?
Apple’s accessibility statement describes the measures the company takes to ensure its products, services, and website are accessible to all users, including people with disabilities.
Apple self-service links
How do I request a refund from Apple?
Visit the website, sign in with your Apple ID, select the item for which you want a refund, choose a reason from the dropdown menu, and submit your request for review.
How do I track my Apple order?
Visit the website, sign in with your Apple ID, navigate to your orders page, and check the status and tracking information for your purchase.
How can I update my payment information for Apple purchases?
Visit the website, sign in to your Apple ID account, and update your payment methods under the “Payment & Shipping” section.
How can I contact Apple customer service?
Call (800) 692-7753 or (800) MY-APPLE.
How do I file a complaint with Apple?
Contact its customer support at (800) 692-7753 or (800) MY-APPLE or visit an Apple Store in person.
How do I contact Apple about unauthorized charges?
Contact (800) 692-7753 or (800) MY-APPLE immediately to report the issue.
How do I reset my Apple ID password?
Visit the website, select “Forgot Apple ID or password,” and follow prompts. You can also reset your password using the Apple Support app or by contacting Apple Support at (800) 692-7753. or (800) MY-APPLE.
How can I update my payment information for my Apple ID?
Visit the website or go to the Settings app on your iPhone or iPad, tap your name, select “Payment and Shipping” to update your payment details.
How do I get technical support for my Apple product?
Visit the website, use the Apple Support app, or call Apple customer service at (800) 692-7753 or (800) MY-APPLE.
How do I troubleshoot common issues with my Apple device?
The Apple Support website and app offer a range of troubleshooting guides and articles for common issues. You can search for your specific issue and follow the provided steps to resolve it.
How to get professional help with your Apple problem
If you need help with Apple, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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