Apple

Apple designs and sells consumer electronics, software, and digital services, including smartphones (iPhone), computers (Mac), tablets (iPad), smartwatches (Apple Watch) and operating systems such as iOS and macOS.

Telephone
Main : (408) 996-1010
Toll Free : (800) 692-7753
Mailing address
One Apple Park Way
Cupertino, CA 95014
Website
apple.com

What you need to know about Apple

Apple has an outstanding reputation for taking care of its customers. But although the company addresses most grievances properly, a few occasionally slip through the cracks. For example, we recently had a case where a reader had to pay twice for her AppleCare support. We’ve also run into a few Mac repair issues. Apple lost this customers iPhone in the mail.

How to resolve a problem with Apple

Try self-service first

Use our proven resolution methods, or Apple’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Apple respond?

Phone supportMain: Toll Free:
Apple customer service phone response times may vary depending on call volume and the nature of the inquiry. While specific response times are not publicly disclosed, assistance is available for inquiries related to product support, billing, technical issues and repairs.
Email support
Apple does not provide a direct customer service email address on its website. The company offers an online contact form for inquiries.
Live chat
Apple offers live chat on the website, allowing visitors to connect with a representative directly for inquiries about product support, technical issues, repairs and account-related questions.
Social media
Apple is active on social media platforms such as X, Facebook, Instagram and YouTube.
Help center/FAQ
Apple's help center/FAQ provides quick answers to common questions regarding product setup, troubleshooting, software updates, account management and warranty information.
Verified contacts

Apple customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Corporate Executive Relations
Secondary
Farrel Farhoudi
Vice President Customer Support
Chief Executive
Tim Cook
Chief Executive

Apple customer service policies

Apple’s privacy policy describes how the company collects, uses, and protects personal information. It outlines how data are used for services such as order processing, personalization, and marketing, as well as the measures the company takes to protect personal information.

Apple loyalty program

Apple does not have a loyalty program.

Frequently asked questions about Apple

Call (800) 692-7753 or (800) MY-APPLE.
Contact its customer support at (800) 692-7753 or (800) MY-APPLE or visit an Apple Store in person.
Contact (800) 692-7753 or (800) MY-APPLE immediately to report the issue.
Visit the website, select “Forgot Apple ID or password,” and follow prompts. You can also reset your password using the Apple Support app or by contacting Apple Support at (800) 692-7753. or (800) MY-APPLE.
Visit the website or go to the Settings app on your iPhone or iPad, tap your name, select “Payment and Shipping” to update your payment details.
Visit the website, use the Apple Support app, or call Apple customer service at (800) 692-7753 or (800) MY-APPLE.
The Apple Support website and app offer a range of troubleshooting guides and articles for common issues. You can search for your specific issue and follow the provided steps to resolve it.

Reader comments about Apple

1.9
10 comments
Wanda JohnsonJune 8, 2026

I got a bogus charge on my account for an apple service and Apple would not refund it and would not tell me why they wouldn’t refund it. Never again will I buy anything through Apple?

Kymberlee GoldstoneMarch 13, 2026

As someone who has long appreciated Apple Inc.'s quality and innovation, I find this review difficult to write. Apple’s products, ecosystem integration, and overall design philosophy are undeniably impressive. The seamless connection between devices and services is one of the reasons so many customers—including myself—continue to invest in the Apple ecosystem. However, my experience with App Store billing disputes has been deeply frustrating. On multiple occasions, I was charged for third-party services that were never delivered, yet my refund requests…

Michael PayneFebruary 5, 2026

One thing everyone should realize is that you need twice the storage you think you do when you purchase a computer/phone, if you don't, they will charge your for cloud storage for years. They should really be using gibibytes (Gi) for capacity instead of GB, the former gives the real storage the latter is less than stated.

maxJanuary 4, 2026

apple has been becoming a leftist leaning genz political Trump hater company advocacy corporation hiring non intelligent genz smart asses with blue hair and dressing goth for years but its gotten so bad now I am thinking of throwing away my iPhone forever when a consumer calls apple like I did when locked out of iCloud apple smirks over the phone and enjoys screwing people over with a rude non caring distopian leftist anti american non caring attitude

Marylou SoldunnDecember 29, 2025

In My Apple don’t help me at all, Seniors Coustomer service don’t help ar all. Apple Store gave me $370 Dls for upgrated ny phone and they tiok my phone away. My carrier didn’t have me $370.00 Dls off. At all. Si, I want my phone for one of my nephios who doesn’t gave a iPhone. The store in Scottsdale. AZ they hide, the store manager doen’t want to face the Music. I want my old phone. I am not…

John HawthorneNovember 6, 2025

I like Apple, but when I needed help on my billing it took me a very long time finally get a phone number to talk to live person to help! When I got the person they took care of me quickly!

L jonesOctober 15, 2025

Will no longer be supporting or using ANY Apple products. You ja e been cowardly acquiescing to the tRump regime and I and my entire family are done with apple

Dennis SnyderSeptember 30, 2025

Apple, everytime I call for help with this Apple iPhone 13pro, I get rotated by your answering robot. Please get rid of this nuisance. In the meantime I need help with this phone. First of all the speaker for hands free while talking has been a terrible functioning addition to this phone since I got it in 2022. I took it to Apple, got another and same problem. NOT FIXED! Secondly, I upgraded yesterday to IOS 26. I have hardly…

Frank TruthSeptember 5, 2025

1) iPhone Apple Care+ issues. Can’t get my iPhone replaced under Apple Care+ without having Apple place a $1,200 hold on my VISA card for two weeks. 2) Unlike Thunderbird which is only available for Android phones, Apples email app allows the same 100 identical SPAM messages to go through every day for a year despite my placing them in my SPAM folder every day. 3) Emails disappear all the time while I compose them. 4) Images in Emails sent…

OmarJuly 25, 2025

I like apple products and before I could actually get my gift card money right away it’s going on Two weeks and nothing last time it took 1 month to get my money I loose out on deals because of this it’s not fair they don’t even give you a discount nothing for the wait not even a sorry and it seems like this every time I buy a gift card takes longer and longer

Comments are closed for this company.

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