Apple Customer Service Contact Support Via Phone Email Exec Contacts

Apple sells computers, music devices, music and phones.

Responsiveness rating

5/5

Apple always responds to customer feedback or third parties. Executives willingly share their direct email address and phone number with customers and welcome direct customer feedback, often getting directly involved in a resolution. They also work with this site to ensure their contact information is up to date. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Apple

Apple has an outstanding reputation for taking care of its customers. While the company addresses most grievances properly, one or two slip between the cracks. For example, we recently had a case where a reader had to pay twice for her AppleCare support. We've also run into a few Mac repair issues.

Who to resolve a problem with Apple

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

1 Infinite Loop
Cupertino, CA 95014-2083
https://www.apple.com/

Phone Contacts

Main: (408) 996-1010
Toll Free: (800) 692-7753

How to get through to a person.
Press “0” at every promt.
Or press “**” immediately upon connection.
Or say “Operator” at the first prompt.

Customer Service Resources

Apple contact page
Apple support: general
Apple iTunes support

1-800-MY-APPLE (1-800-692-7753): General support
1-800 APL-CARE (1-800-275-2273): iPod, Mac and iPad technical support
1-800 MY-IPHONE (1-800-694-7466): iPhone technical support
Fax: (408) 974-4224