She just needs the extra key to her new Subaru. Where is it?

Alicia Flor got a great deal on a new Subaru, but apparently, it didn’t include a second key. That’ll be extra, according to her dealership, which claims it lost too much money on the transaction to include a spare fob. Read more “She just needs the extra key to her new Subaru. Where is it?”

This Honda lease is a rip-off! I want my money back!

Prayag Misra regrets signing a Honda lease for a 2017 Civic, and I feel for him. After all, he’d responded to an ad for a $1,999 downpayment and a $169 monthly lease payment, but ended up paying a lot more. Read more “This Honda lease is a rip-off! I want my money back!”

Why this Toyota switched lease case may be unfixable

Today I have a Toyota switched lease case that just might be unsolvable. I’ll let you tell me if you think it is — or isn’t.

That’s right, it’s time for another Should I Take The Case?, a feature that gives you the chance to tell me what to do. (Haven’t you always wanted to do that?) This one shows the importance of reading the contract on your car lease very carefully. Read more “Why this Toyota switched lease case may be unfixable”

Help! My 2017 Hyundai Santa Fe locks itself. Can you unlock it, please?

Brian Seligman has a peculiar problem: his 2017 Hyundai Santa Fe locks itself spontaneously.

“Just last Friday, the car locked itself with my key inside,” he says. “It’s a good thing my friend had the tools to get into the vehicle.”

Seligman has visited two Hyundai dealerships. “They found nothing,” he says. Read more “Help! My 2017 Hyundai Santa Fe locks itself. Can you unlock it, please?”

Can Southwest Airlines extend my ticket credit? I have cancer.

Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.
Read more “Can Southwest Airlines extend my ticket credit? I have cancer.”

Stuck next to two screaming toddlers in first class — can I get a refund?

If Jody Clark’s recent United Airlines flight from Houston to Vancouver had been a scene in a movie, it probably would be the one where the protagonist is finally pushed to the brink of a nervous breakdown. She says she was stuck next to two screaming toddlers in first class no less, and she wants a refund. Read more “Stuck next to two screaming toddlers in first class — can I get a refund?”

Hotwire address is getting us into hot water. Should we delete it?

Sometimes, facts can be painful. But the truth should never hurt, at least physically.

Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com. Read more “Hotwire address is getting us into hot water. Should we delete it?”

What is there to “consider”? The passenger is dead

Vicki Berkus wants to know how nonrefundable “nonrefundable” airline and cruise tickets really are.

Actually, so do I.
Read more “What is there to “consider”? The passenger is dead”

Should United reimburse me for my rental car?

Linda Oliver’s flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.
Read more “Should United reimburse me for my rental car?”