Next time you’re in a tourist town and you think about renting a scooter, remember Shasteana Wikenheiser. She’s the reader who crashed a scooter on a recent visit to Playa del Carmen, Mexico.
Alicia Flor got a great deal on a new Subaru, but apparently it didn’t include a second key. That’ll be extra, according to her dealership, which claims it lost too much money on the transaction to include a spare fob.
Prayag Misra regrets signing a lease for a 2017 Honda Civic, and I feel for him. After all, he’d responded to an ad for a $1,999 downpayment and a $169 monthly lease payment, but ended up paying a lot more.
Patrick Taves would like our advocates to help him with his Toyota fast-lane sensor repair case. And we will — when he sends us his paper trail.
Connie Shomin says will never shop again at JCPenney. She recently returned two pairs of jeans to the store, but the representative offered her a JCPenney gift card instead of a cash refund, and that didn’t sit well with her.
Today I have a Toyota switched lease case that just might be unsolvable. I’ll let you tell me if you think it is — or isn’t.
That’s right, it’s time for another Should I Take The Case?, a feature that gives you the chance to tell me what to do. (Haven’t you always wanted to do that?) This one shows the importance of reading the contract on your car lease very carefully
Brian Seligman has a peculiar problem: his 2017 Hyundai Santa Fe locks itself spontaneously.
“Just last Friday, the car locked itself with my key inside,” he says. “It’s a good thing my friend had the tools to get into the vehicle.”
Seligman has visited two Hyundai dealerships. “They found nothing,” he says.
Julie Mandel checked out of her VRBO rental home, believing all was well. She and her family had followed the owner’s rules and left no damage. But when she arrived home, the property manager refused to return her security deposit.
Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.
If Jody Clark’s recent United Airlines flight from Houston to Vancouver had been a scene in a movie, it probably would be the one where the protagonist is finally pushed to the brink of a nervous breakdown. She says she was stuck next to two screaming toddlers in first class no less, and she wants a refund.
When Lauren Weichmann and her new husband took off on Frontier Airlines for their five-day honeymoon to Mexico, they never imagined that they would be returning home later that same day. Now Weichmann wants to know: Who is to blame for her honeymoon fiasco, and how can she get reimbursed?
United Airlines says Sean Keegan missed his flight. Keegan says United bumped him.
Who’s right? Keegan wants our advocates to make the call.
Our advocates wish Daniel Owsiany had read our columns about online travel booking agents before he reserved his flight. Had he done so, he could have avoided the extremely complex mess he finds himself in now.
Verena Martin used Expedia to book flights to Europe for herself and her four-year-old son. But when she arrived at the airport, ready for departure, she discovered she hadn’t actually purchased the flights — though she had received an Expedia confirmation. Can we help?
Susan Felderman says that she recently booked a “fragrance free” Airbnb rental. But did she?
Sometimes, facts can be painful. But the truth should never hurt, at least physically.
Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com.
When Doreen Shoba tried to use her Groupon, she found that the merchant wouldn’t honor it. And her attempts to self-advocate her case have failed. Now Shoba wants us to advocate for her — but with the wrong party.
Jessica Peterson wants a refund for her American Airlines miles. She bought 17,000 miles to cover the cost of a ticket, but then American Airlines lowered the number of miles needed for the transaction. Now, the airline is balking at helping her undo the transaction.
How long is too long to wait to register a complaint about the way you were treated? Writer Mason Cooley said, “Procrastination makes easy things hard and hard things harder.” This case is an example of how procrastination can make resolving a travel complaint not just harder but perhaps even impossible.
When Laura Dovalo tried to book tickets on Lufthansa for herself and her children, she received an error message — twice. She tried to rebook her flights, and the third time was a charm – until she discovered that she had booked “overlapping flights” that cost her $840 more than she had intended to pay.
Douglas Greenfield wasn’t expecting to be grounded when he departed for his vacation – let alone that a gate agent would cause it to happen. Yet he found himself prevented from boarding his Air Canada flight because of a damaged visa. He would like us to help him seek reimbursement from Air Canada for the cost of his trip.
Wendy Mettger made two hotel reservations for her upcoming trip to Sicily and ended up canceling both. She contacted us for help obtaining confirmation of these cancellation transactions. But when we searched through her meticulous paper trail, we found that she already had a firm cancellation for the reservation that she was concerned about.
So where was the problem?
Dawn O’Brien and her family planned to fly from Cleveland to Hilton Head, S.C., for a family function. But Allegiant Air had other plans.
The fear of losing your credit cards and IDs is one of the most common travel phobias. But that fear became a reality for Carol Gail on a trip to Paris, when she left her change purse with her driver’s license, two credit cards, and some money in a cab on the way from the airport to her hotel.
Jason Clements and his new wife planned the perfect honeymoon in Ireland, including tickets from Phoenix to Dublin via Philadelphia on American Airlines and British Airways, purchased through the online travel site CheapOair (a brand of Fareportal). They even purchased trip protection insurance. But they didn’t get to take the trip – or receive a refund for their airfares.
Patrick Novak rented a car for a week from Budget at its Edmonton airport facility in Alberta, Canada. During the rental period, between Jasper National Park and Banff, the car got a flat. Novak changed the tire and installed the emergency spare.
Doesn’t a renter have a reasonable expectation that fluids have been topped off before each rental? Isn’t the fact that someone else deals with maintenance part of the enjoyment of a vacation rental car? Is there a difference here between what the rental car contract may say and what the right thing is for the rental car company to do in this situation? Do rental car customers have a right to assume that routine maintenance has been performed on the car they’re receiving?