My one-way cruise was a big surprise. How do I get home?

Royal Caribbean had a big surprise at the end of Stephen Weiner’s six-night cruise on the Freedom of the Seas. He was under the impression his journey was round-trip but then found himself stranded in San Juan, Puerto Rico. Now he wants to know how he ended up on a one-way cruise to the Caribbean.  Read more “My one-way cruise was a big surprise. How do I get home?”

This is a really expensive American Airlines award ticket error

Andrea Hotaling blames an AAdvantage award ticket error for preventing her from flying to Italy as she’d planned. And now she wants a refund for a nonrefundable American Airlines ticket. Read more “This is a really expensive American Airlines award ticket error”

This is how a Craigslist thief easily stole his Target gift card

Tony Tucker has a sad tale to tell. A Craigslist thief stole his Target gift card. Now he’s empty-handed, and he wants to know if we can convince Target to return the lost $284.   Read more “This is how a Craigslist thief easily stole his Target gift card”

Here are the disastrous results of making a chargeback error

Warnings about unwarranted credit card chargebacks are a staple of this consumer advocacy site. But Karen Melikian’s chargeback error is one of the most troubling cautionary tales in our vast library of complaints.  Read more “Here are the disastrous results of making a chargeback error”

Here’s how one man’s girlfriend troubles led to big Sprint problems

There are cases and then there are cases. Keontae Moore’s problem, which involves a Sprint phone activation, girlfriend troubles and money, is a case.

I’m not entirely sure what kind of lesson this story teaches. In fact, I’m not even sure what this case is about. I’ll tell you the story and then let you decide. Read more “Here’s how one man’s girlfriend troubles led to big Sprint problems”