How to get a great Priceline rate on the wrong room type

Kimberly Ball recently found a great Priceline rate for two rooms at an Extended Stay America. But when she arrived at the hotel, she was assigned rooms that could not accommodate her group of friends. Now she wants a refund on those prepaid rooms.

This is a really expensive American Airlines award ticket error

Andrea Hotaling blames an AAdvantage award ticket error for preventing her from flying to Italy as she’d planned. And now she wants a refund for a nonrefundable American Airlines ticket refunded.

They wanted an Overseas Adventure. Now they just want a refund

A Minnesota couple on an Overseas Adventure trip to Latin America got more than they bargained for when they requested a tour refund. Susan Sanger and her husband, Henry Solmer, abandoned a trip with the company in February when he became ill.

His American Airlines refund request is guaranteed to fail

Our advocates would normally be happy to try to help someone like Charles Kampinski. But then we saw the specifics of his American Airlines refund request. And we concluded that any attempt at advocacy — whether ours or his — for the costs he wants refunded has no chance of getting off the ground.

Lured by a $200 Southwest Chase Visa credit. So where is it?

The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.

Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.

She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.

Her Hotwire deal was a big disappointment! Can she get a refund?

Nikki McKinnis played Hotel Roulette — and lost. Hotel roulette? You know that game of chance. It’s booking lodging through Priceline’s “Name Your Own Price” or Hotwire’s “Hot Rates,” where, if your requested price is met, you get a hotel room but without a choice of lodging provider. So you’re either going to be excited about getting a great deal at a nice hotel, or, in this case, disappointed.

Was she really forced to buy a $20,000 diamond on her cruise?

During her recent Caribbean cruise, Kathy Hoffarth purchased a $16,000 diamond in Jamaica. At the next port, she exchanged it for a larger, more expensive one. Now that she is home she doesn’t want that diamond, either, and she wants her money back. But is that possible?

No, you can’t fly internationally with just a library card.

Elgy Gillespie was on her way to the airport when she lost her passport. No problem, she thought. She had recently read an article about lost passport problems. So she was confident that she could talk her way onboard her international flight without it. But when a Norwegian Air Shuttle agent unequivocally denied her check-in without a passport, she is stunned by his lack of understanding and contacted Elliott Advocacy for help.

I planned to take a Princess Cruise, not a public bus

Jane Schwalm and her husband had intended to sail from Valparaiso, Chile, to Buenos Aires, Argentina, on Princess Cruises’ Emerald Princess. Then Princess changed ports, forcing the passengers to travel to San Antonio, Chile, to board the ship. The Schwalms needed transportation to San Antonio – and Princess wouldn’t provide it.

This is how to miss your Carnival cruise and lose your money too

If you miss your Carnival cruise but have no trip insurance in place, you may be out of luck.

After unexpected knee surgery, Alijahnea Cooley and her mother missed their Carnival cruise to the Bahamas. Although Cooley neglected to insure this “dream” vacation, she wants our advocacy team to help retrieve her lost money. Is that possible?

My one-way cruise was a big surprise. How do I get home?

Royal Caribbean had a big surprise at the end of Stephen Weiner’s six-night cruise on the Freedom of the Seas. He was under the impression his journey was round-trip but then found himself stranded in San Juan, Puerto Rico. Now he wants to know how he ended up on a one-way cruise to the Caribbean. 

The Retail Equation and how it protects merchants against serial returners

When Mahitha Sadhanala heads to CVS to make some returns, he isn’t expecting any problems — after all, he has done this many times before. So it comes as a shock when the cashier firmly refuses to accept the items. When he asks for an explanation, she refers him to something called The Retail Equation.

No, your baby can’t fly to Mexico without a passport

Aly Meyer spent months excitedly planning the perfect tropical getaway for ten members of her extended family. Unfortunately, when United Airlines denies boarding to the littlest member of the group, the trip came to an abrupt halt.

After a multinational travel nightmare, who has my money?

I think Samuel Anderson-McCoy is trying to set some kind of record with his multinational travel nightmare. The paper trail runs 83 pages, which has got to be some kind of record.

And in the end, my advocacy team had to give him one more piece of paper — his walking papers.

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