Kimberly Ball recently found a great Priceline rate for two rooms at an Extended Stay America. But when she arrived at the hotel, she was assigned rooms that could not accommodate her group of friends. Now she wants a refund on those prepaid rooms.
Andrea Hotaling blames an AAdvantage award ticket error for preventing her from flying to Italy as she’d planned. And now she wants a refund for a nonrefundable American Airlines ticket refunded.
Judith Levine was happily looking forward to her trip to Peru when disaster struck, and she had to cancel for medical reasons. Although she had travel insurance coverage, she couldn’t get a hotel refund. ¡Qué lástima!
A Minnesota couple on an Overseas Adventure trip to Latin America got more than they bargained for when they requested a tour refund. Susan Sanger and her husband, Henry Solmer, abandoned a trip with the company in February when he became ill.
Our advocates would normally be happy to try to help someone like Charles Kampinski. But then we saw the specifics of his American Airlines refund request. And we concluded that any attempt at advocacy — whether ours or his — for the costs he wants refunded has no chance of getting off the ground.
The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.
Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.
She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.
Andrea Stewart had one day left to decide. She had booked a stay in Kauai, but torrential rains were falling
Gloria Reyes faces the prospect of saying aloha to her vacation in Hawaii — and $1,600 in rebooking fees. But she doesn’t feel that it’s safe to take her family there because of the Kilauea volcano eruption on May 3.
Nikki McKinnis played Hotel Roulette — and lost. Hotel roulette? You know that game of chance. It’s booking lodging through Priceline’s “Name Your Own Price” or Hotwire’s “Hot Rates,” where, if your requested price is met, you get a hotel room but without a choice of lodging provider. So you’re either going to be excited about getting a great deal at a nice hotel, or, in this case, disappointed.
Yuriy Guzman received a special deal from Norwegian Cruise Line (NCL) for a cruise for himself and his family. Then Guzman himself couldn’t go. When Guzman failed to pay the NCL price increase in his relatives’ cruise fares, NCL blocked him from its cruises.
During her recent Caribbean cruise, Kathy Hoffarth purchased a $16,000 diamond in Jamaica. At the next port, she exchanged it for a larger, more expensive one. Now that she is home she doesn’t want that diamond, either, and she wants her money back. But is that possible?
Elgy Gillespie was on her way to the airport when she lost her passport. No problem, she thought. She had recently read an article about lost passport problems. So she was confident that she could talk her way onboard her international flight without it. But when a Norwegian Air Shuttle agent unequivocally denied her check-in without a passport, she is stunned by his lack of understanding and contacted Elliott Advocacy for help.
Jane Schwalm and her husband had intended to sail from Valparaiso, Chile, to Buenos Aires, Argentina, on Princess Cruises’ Emerald Princess. Then Princess changed ports, forcing the passengers to travel to San Antonio, Chile, to board the ship. The Schwalms needed transportation to San Antonio – and Princess wouldn’t provide it.
Margery Lyman was a no-show on her United Airlines flight, and she had a long list of complaints. She wants us to fight United’s no-show policy for her.
If you miss your Carnival cruise but have no trip insurance in place, you may be out of luck.
After unexpected knee surgery, Alijahnea Cooley and her mother missed their Carnival cruise to the Bahamas. Although Cooley neglected to insure this “dream” vacation, she wants our advocacy team to help retrieve her lost money. Is that possible?
Royal Caribbean had a big surprise at the end of Stephen Weiner’s six-night cruise on the Freedom of the Seas. He was under the impression his journey was round-trip but then found himself stranded in San Juan, Puerto Rico. Now he wants to know how he ended up on a one-way cruise to the Caribbean.
When Mahitha Sadhanala heads to CVS to make some returns, he isn’t expecting any problems — after all, he has done this many times before. So it comes as a shock when the cashier firmly refuses to accept the items. When he asks for an explanation, she refers him to something called The Retail Equation.
Many of Ann Moideen’s personal effects didn’t survive her cross-country move. Some went missing. Others arrived at her new home damaged or broken.
Jonathan Cordone wants a $6,711 refund from Airbnb. But his request has a big, unexpected problem — so big that our advocates can’t help.
Like other tech companies, Microsoft loves providing “solutions” to its customers. The one it offered Andy Smith was a solution in name only.
Jeff Gillman would like a full refund from Hotels.com for his self-booked Mexican hotel reservation. Although our advocates reached out to Hotels.com on his behalf, his Mexican hotel ultimately told Gillman ¡Adiós!
Aly Meyer spent months excitedly planning the perfect tropical getaway for ten members of her extended family. Unfortunately, when United Airlines denies boarding to the littlest member of the group, the trip came to an abrupt halt.
What happened to Aaron Misakian’s flight from Seattle to Philadelphia? More to the point, what happened to the two cats and a dog scheduled to fly with Misakian that day?
Warnings about unwarranted credit card chargebacks are a staple of this consumer advocacy site, but Karen Melikian’s case is one of the most troubling cautionary tales in our vast library of complaints.
Shivi Chaturvedi used Expedia to book a flight to India. But the next day Expedia canceled her tickets — and the online company still hasn’t fully refunded her airfares. Chaturvedi, a student, wonders if she will ever receive her full Expedia refund.
I think Samuel Anderson-McCoy is trying to set some kind of record with his multinational travel nightmare. The paper trail runs 83 pages, which has got to be some kind of record.
And in the end, my advocacy team had to give him one more piece of paper — his walking papers.
Sometimes, nonrefundable really means nonrefundable. Even if you’re Sibel Isik, a customer stricken by the flu just before her vacation to Cancún, Mexico.
And even if you’re me.