My one-way cruise was a big surprise. How do I get home?

Royal Caribbean had a big surprise at the end of Stephen Weiner’s six-night cruise on the Freedom of the Seas. He was under the impression his journey was round-trip but then found himself stranded in San Juan, Puerto Rico. Now he wants to know how he ended up on a one-way cruise to the Caribbean.  Read more “My one-way cruise was a big surprise. How do I get home?”

This is how a Craigslist thief easily stole his Target gift card

Tony Tucker has a sad tale to tell. A Craigslist thief stole his Target gift card. Now he’s empty-handed, and he wants to know if we can convince Target to return the lost $284.   Read more “This is how a Craigslist thief easily stole his Target gift card”

I nearly froze in my Florida VRBO rental! Can I get a refund?

When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered the nonfunctional heating system in her VRBO rental. She tolerated the plummeting indoor temperature for several days before she finally abandoned the condo. So why won’t VRBO refund her money? Read more “I nearly froze in my Florida VRBO rental! Can I get a refund?”

My wife bid $400 on our Austrian Airlines Smart Upgrade — not $3,400!

Using the Smart Upgrade bidding program for their recent flights to and from Vienna, Steven Schmidt’s wife snagged the couple a comfy Austrian Airlines business class upgrade. But once they got back home, Schmidt suffered a severe case of sticker shock. His wife thought she bid and paid $400 for those round-trip upgrades. The actual cost: $3,400. Read more “My wife bid $400 on our Austrian Airlines Smart Upgrade — not $3,400!”

Here’s how to miss your dream vacation to Greece

Want to miss your dream vacation? Then just do what Ralph Lantz did. He booked a flight for his dear friend to meet him in Greece. But all of her Mediterranean plans suddenly ended at the check-in counter. There, an insurmountable passport problem revealed itself — the name on her passport did not match her ticket.

Now Lantz wants to know how he can get his money back for this aborted trip. Read more “Here’s how to miss your dream vacation to Greece”