Are energy fees about to make a comeback?
The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white sand beaches, “breathtaking” views of the Caribbean and a “paradise found.”
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Am I being scammed by Celebrity Cruises?
arryl and Carolyn Sigel believe they were scammed by their cruise line. After you read about what happened to them on the Celebrity Summit, you might agree with them.
I slammed my Kona condo online and now it’s keeping my deposit
With its dramatic black volcanic rock, stunning seascapes, and impossibly tasty coffee, Kona, Hawaii is one of the world’s most unexpected destinations. And when Lynn Regan booked a condo there last year, she was looking forward to experiencing the Big Island’s differentness.
Want an airline to change? Then speak with a million voices
When it comes to customer service, travel companies constantly push the limits with fees, surcharges and onerous policies. No industry does it more than the airlines, and no domestic airline does it more than Spirit Airlines, the small Florida-based carrier known for its risque ads and creative extras.
What do you do when points vanish into thin air?
When Jonathan Govias tries to transfer 6,000 points from one frequent flier program to another, they go missing. No one is willing to help him recover the missing miles. Are they gone for good?
“The stomping did not stop until 12:45 a.m.”
Another day, another denial – this time, from Carnival Cruise Lines.
Do I deserve a refund for the apartment rental from hell?
Maybe Patsy Chan should have known better than to rent a room using AirBnB. After all, she works for a hotel, and in a high-profile position at that. It’s no secret that a reservation on this startup site is a hit-or-miss-proposition.
Is the TSA worth saving?
If you’re upset by the TSA’s clumsy efforts to protect us from airborne terrorists — and let’s face it, who isn’t? — then you may have missed the good news last week.
Would a US Airways-American Airlines merger be good for travelers?
If it happens, the expected union of US Airways and American Airlines could be one of the last big legacy airline mergers. Maybe even the last one.