United Airlines promised me two first class tickets — where are they?
In the customer service world, a first-class, roundtrip ticket anywhere the airline flies is the ultimate mea culpa — an airline’s way of saying, “We’re really sorry.”
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
How safe is a cruise? Even after new law, it’s hard to say
As Carnival Corp. announced plans to salvage the Costa Concordia last week, the world’s attention focused again on cruise safety — or rather, lack of it.
Is this fair? They saved $74, but they lost $10,074
Jennifer Chilton is outraged because her friends have been denied travel insurance coverage on a technicality. Will they really lose $10,074 because of a clause in the fine print? Find out.
Is this a scam? Travel To Go leaves one couple disappointed
We’ve talked about vacation club scams in the past — and I’m on record as saying I’ve never run across a legitimate travel club — but what happens to the folks who plunk down thousands of dollars for a membership?
Socked with a $450 resort fee — is that fair?
Resort fees fall under the category of “nuisance” surcharges because they’re usually so insignificant that they’re not worth fighting. And travel companies know it, which is one reason they keep piling ’em on.
“It sounds like criminal activity to me”
And now, a little story about names, online travel agencies, airlines and the TSA.
Kicked off a flight because of a dogfight
Mention the word “pets” and “planes” and it’s enough to start a dogfight.
What gives them the right to frisk Henry Kissinger?
No one should have been surprised when Nobel Peace Prize winner and former Secretary of State Henry Kissinger issued a statement praising the the Transportation Security Administration for its professionalism after he got a pat-down last week in New York. What was he supposed to do, call the TSA a criminal organization?
Travel insurance claims can hinge on the tiniest details
When it comes to travel insurance claims, Hannah Yun was about as sure as anyone that hers would be successful. She was wrong.
Travel insurance didn’t cover her Princess cruise after husband’s death
When Christine Rehak cancels her cruise after her husband’s death, she assumes her travel insurance will reimburse her vacation. But she’s wrong. Is she going to be stuck with a credit voucher she’ll never use?