Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Perrito is a 4-year-old terrier from Yelapa, Mexico, who’s proud of having made it to “El Norte” with his human companions, Raoul and Baerbel Schuhmacher. At least that’s what his Facebook page says.
Amy Rossi brings one of the strangest cases the Travel Troubleshooter has ever mediated. It involves a dog bite, an erroneous booking and a $2,305 hotel bill.
If you want to save a little money on your next SeaWorld vacation, booking a package might be a good move. That’s what Jim Strasbaugh thought when he found a two-day package at SeaWorld Orlando through SeaWorld Vacations.
Duncan Fox saw a glimmer of hope when Mexicana Airlines recently announced it would return to the skies. Back in 2010, he’d booked a flight from San Francisco to Puerto Vallarta, but shortly before his trip, Mexicana filed for bankruptcy protection and then folded.
Which of these two offers is the bigger scam?
In the customer service world, a first-class, roundtrip ticket anywhere the airline flies is the ultimate mea culpa — an airline’s way of saying, “We’re really sorry.”
As Carnival Corp. announced plans to salvage the Costa Concordia last week, the world’s attention focused again on cruise safety — or rather, lack of it.
Jennifer Chilton is outraged because her friends have been denied travel insurance coverage on a technicality. Will they really lose $10,074 because of a clause in the fine print? Find out.
We’ve talked about vacation club scams in the past — and I’m on record as saying I’ve never run across a legitimate travel club — but what happens to the folks who plunk down thousands of dollars for a membership?
Resort fees fall under the category of “nuisance” surcharges because they’re usually so insignificant that they’re not worth fighting. And travel companies know it, which is one reason they keep piling ’em on.
