Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Just in case you thought my recent critique of the car rental industry’s damage claims practices was over the top — and I assure you, it wasn’t — let me introduce you to Jonathan Kiluk.
Last month, I reported on the possible re-emergence of energy fees in the hotel industry. Today, I have some good news for you — and an update from the hotel that allegedly charged the fee to one guest.
Rachel Meredith’s account of her honeymoon reads like a script from a National Lampoon’s Vacation movie — minus the funny.
It was supposed to be a vacation of a lifetime for Jane Gray — a trip from Southwest England, where she lives, to Maui.
John Mica is sounding the alarm bells about “another TSA meltdown.” In a vaguely worded press release issued late Friday, the Florida congressman, who chairs the committee that oversees the airport screeners, warned of a “dramatic meltdown of TSA operations” at an unnamed Florida airport.
Perrito is a 4-year-old terrier from Yelapa, Mexico, who’s proud of having made it to “El Norte” with his human companions, Raoul and Baerbel Schuhmacher. At least that’s what his Facebook page says.
Amy Rossi brings one of the strangest cases the Travel Troubleshooter has ever mediated. It involves a dog bite, an erroneous booking and a $2,305 hotel bill.
If you want to save a little money on your next SeaWorld vacation, booking a package might be a good move. That’s what Jim Strasbaugh thought when he found a two-day package at SeaWorld Orlando through SeaWorld Vacations.
Duncan Fox saw a glimmer of hope when Mexicana Airlines recently announced it would return to the skies. Back in 2010, he’d booked a flight from San Francisco to Puerto Vallarta, but shortly before his trip, Mexicana filed for bankruptcy protection and then folded.
Which of these two offers is the bigger scam?
