Who benefits the most from your airline affinity card? (That’s not a trick question)
Hey buddy, wanna sign up for a credit card?
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Hey Delta, how about a refund on those outrageous ticket change fees?
A few years ago, we were flying from London to Vienna with our then 13-month old son. Still exhausted from jetlag and maybe a little forgetful, we showed up for the flight 24 hours before our scheduled departure.
Who’s to blame for this tourist trap?
Monhegan Island, Me., is almost too pretty for words. That’s probably how the problem started; everyone wanted to go there.
Who’s responsible for my missed connection?
Jeff Emerson missed his flight from Minneapolis to Washington last month. He didn’t make his connection to Addis Ababa, Ethiopia, and didn’t arrive as scheduled in Kilimanjaro, Tanzania, where he was supposed to start work as a summer volunteer.
Is a burned-out clutch automatically my fault?
After only a few miles, her rental car stops running. Now Hertz is demanding 1,233 pounds for a replacement clutch. Doesn’t insurance cover the damage? Apparently not.
A $500 voucher for a missed riverboat cruise? You’ve gotta be kidding!
Some cases are resolved quickly. Some aren’t. Sheila Drezner Freedman’s problem with Tauck dates back to February 2010, and although the high-end tour operator thinks it is closed, she’s still fighting.
Do I deserve a refund for a hotel shower that didn’t work?
The Hotel Universo in Florence, Italy, describes itself as a “hyper-modern” property where you can be surrounded by “bright colors and pop art-inspired prints.”
3 TSA headlines you thought you’d never see
Guess what? The TSA’s controversial full-body scanners are safe, after all.
Do you trust GPS directions?
If you have a driver’s license, chances are that you also have an amusing story about GPS directions. Here’s mine.