Why do I have to pay for the flat on my rental car?
When Alicia Reise and her husband rented a car from Hertz in England recently, they had no reason to believe the car was in less than perfect condition.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
BoltBus didn’t get us to New York on time — can we get a refund?
If you follow me on Twitter you probably know that I was almost run off the New Jersey Turnpike by a passenger bus last week. But today’s case is the opposite problem: a bus that never left the station.
For disabled fliers, TSA adds insult to injury
If you thought the TSA’s reputation as America’s worst federal agency couldn’t get any worse — and after its recent PR disasters, I wouldn’t blame you — you might want to think again.
Unnatural disaster: What to do when your hotel doesn’t have room
The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.
When a flight’s canceled, who’s responsible?
When Cheaptickets.com suddenly and without warning cancels John Rutledge’s itinerary, it offers him a refund. Problem is, a new flight will now cost twice as much as he originally paid. Shouldn’t the online agency do more?
“Their bait-and-switch tactics count on us having a short memory”
One question remains after trying — and failing — to mediate Gregory Bergman’s case with Hotwire: Why do we keep falling for it?
What to do when your airline tells you to shut up
Ryan Ludtke’s family vacation in Fort Myers, Fla., ended on a bad note when they flew back to Chicago on Spirit Airlines.
A stolen West Point class ring, and all I get from my hotel is an excuse?
There’s been a lot of talk about stolen property in hotels — see last week’s story on the safe removed from a Radisson room — and today’s case presents us with a similar problem.
The inn’s owners are out — why won’t they waive my cancellation penalty?
Here’s a case I’ve been mulling for a few days. It involves a highly-rated bed and breakfast, a loyal customer and an unwelcome change.
Who’s afraid of a bomb-making barista?
Timing was never the TSA’s thing.