Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
There’s been a lot of talk about stolen property in hotels — see last week’s story on the safe removed from a Radisson room — and today’s case presents us with a similar problem.
Here’s a case I’ve been mulling for a few days. It involves a highly-rated bed and breakfast, a loyal customer and an unwelcome change.
Timing was never the TSA’s thing.
It happened just after sunrise a few weeks ago, as we navigated a narrow two-lane highway between Santa Fe and Santa Rosa, N.M., in our family sedan.
The surcharged seemed like nothing to Andy Fixman — a “trivial amount” he says. But it meant everything to him.
It’s a six-hour flight from Honolulu to Phoenix, so when a US Airways agent offered Blair Fell an upgrade to first class for just $350, he jumped at the opportunity.
How safe is the safe in your hotel room? If you’re Steve DeLucia, not as safe as you think.
PR disasters are nothing new to America’s least-loved federal agency. But after a particularly bad week, it’s worth paying attention to how the agency reacts when things go horribly wrong.
Who is hunnyb62?
When Olga Parra’s dog chews part of her husband’s passport, they’re denied entry to Costa Rica. Is their airline to blame for letting them board the flight?
