Worst upgrade ever — how about a refund?
It’s a six-hour flight from Honolulu to Phoenix, so when a US Airways agent offered Blair Fell an upgrade to first class for just $350, he jumped at the opportunity.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Their valuables disappeared from the hotel safe — and so did the hotel safe
How safe is the safe in your hotel room? If you’re Steve DeLucia, not as safe as you think.
The truth about TSAs lines — and lies
PR disasters are nothing new to America’s least-loved federal agency. But after a particularly bad week, it’s worth paying attention to how the agency reacts when things go horribly wrong.
When airlines misread passport rules, who pays?
When Olga Parra’s dog chews part of her husband’s passport, they’re denied entry to Costa Rica. Is their airline to blame for letting them board the flight?
Who benefits the most from your airline affinity card? (That’s not a trick question)
Hey buddy, wanna sign up for a credit card?
Hey Delta, how about a refund on those outrageous ticket change fees?
A few years ago, we were flying from London to Vienna with our then 13-month old son. Still exhausted from jetlag and maybe a little forgetful, we showed up for the flight 24 hours before our scheduled departure.
Who’s to blame for this tourist trap?
Monhegan Island, Me., is almost too pretty for words. That’s probably how the problem started; everyone wanted to go there.
Who’s responsible for my missed connection?
Jeff Emerson missed his flight from Minneapolis to Washington last month. He didn’t make his connection to Addis Ababa, Ethiopia, and didn’t arrive as scheduled in Kilimanjaro, Tanzania, where he was supposed to start work as a summer volunteer.
Is a burned-out clutch automatically my fault?
After only a few miles, her rental car stops running. Now Hertz is demanding 1,233 pounds for a replacement clutch. Doesn’t insurance cover the damage? Apparently not.