Do kids belong on an overnight flight?
All Ed Lawrence wanted was a little rest.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Southwest’s Laraba says booking glitch “neither the experience nor the impression we hope to leave with our customers”
At this hour, the likely culprit in this weekend’s Southwest Airlines fare-sale drama is a faulty database, which triggered an excess of 10,000 double-bookings. You’ve read the horror stories. I asked Teresa Laraba, the airline’s senior vice president for customers, to explain what went wrong and what customers should do if they’re affected.
B&B confirmed the wrong rate — do they have to honor the price?
The Pensione Nichols looks like the kind of bed and breakfast I’d want to stay in the next time I’m in Seattle. It’s charming, historical and it’s even recommended by my own magazine.
Are TSA agents heroes?
Two TSA agents who reportedly thwarted a passenger kidnapping in Miami recently are being hailed as heroes by the mainstream media.
5 fascinating facts about the new United Airlines
This is the emergency operations center at United Airlines’ new headquarters in Chicago’s Willis Tower. Looks like an average conference room, doesn’t it?
Do car rental companies make it too hard to report pre-existing damage?
When Renee Tyler returns from her Hawaiian vacation, she gets an unwanted surprise: A bill for damage to her rental car — damage for which she isn’t responsible. What should she do now?
“We feel we need a vacation from this vacation”
One of the most memorable trips of my life was seeing Denali National Park years ago when I edited the Alaska pages for Travel Weekly.
My bank sent me the wrong tax form — and now it’s ignoring me
Dante Lee needs an important tax form from his bank. Without it, he could could face a significantly higher bill from the IRS. But his financial institution won’t help him. What should he do?
Are airlines lying about boarding pass fees?
When Marius Vogelfanger got an email from Ryanair before a recent flight from Bergamo Airport, near Milan, Italy, he thought it was sending it to him as a courtesy.
Forced to check my laptop and now it’s in pieces
La Freta Carter Dalton’s son was boarding an EasyJet flight from London to Barcelona when the overhead bins ran out of space. A crewmember told him he couldn’t board with his laptop computer — it had to be checked.