Are TSA agents heroes?
Two TSA agents who reportedly thwarted a passenger kidnapping in Miami recently are being hailed as heroes by the mainstream media.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
5 fascinating facts about the new United Airlines
This is the emergency operations center at United Airlines’ new headquarters in Chicago’s Willis Tower. Looks like an average conference room, doesn’t it?
Do car rental companies make it too hard to report pre-existing damage?
When Renee Tyler returns from her Hawaiian vacation, she gets an unwanted surprise: A bill for damage to her rental car — damage for which she isn’t responsible. What should she do now?
“We feel we need a vacation from this vacation”
One of the most memorable trips of my life was seeing Denali National Park years ago when I edited the Alaska pages for Travel Weekly.
My bank sent me the wrong tax form — and now it’s ignoring me
Dante Lee needs an important tax form from his bank. Without it, he could could face a significantly higher bill from the IRS. But his financial institution won’t help him. What should he do?
Are airlines lying about boarding pass fees?
When Marius Vogelfanger got an email from Ryanair before a recent flight from Bergamo Airport, near Milan, Italy, he thought it was sending it to him as a courtesy.
Forced to check my laptop and now it’s in pieces
La Freta Carter Dalton’s son was boarding an EasyJet flight from London to Barcelona when the overhead bins ran out of space. A crewmember told him he couldn’t board with his laptop computer — it had to be checked.
Was his vacation rental too good to be true?
Frank Leibsly says his recent apartment rental in London was a disaster of Olympic proportions, and he has the pictures to prove it.
Hey, that’s the wrong London!
Jaime Deane books a hotel room in London, Canada through Priceline. But Priceline books a room in London, England, instead. It won’t refund the hotel. Now what?
“We paid for a seven-night cruise and only got six”
Rina and Hasan Subhani disembarked from their cruise on the Carnival Glory with a sinking feeling. Along with a litany of complaints, one rises above the rest: The couple feels they were cheated from a day of their vacation.