What do you do when points vanish into thin air?
When Jonathan Govias tries to transfer 6,000 points from one frequent flier program to another, they go missing. No one is willing to help him recover the missing miles. Are they gone for good?
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
“The stomping did not stop until 12:45 a.m.”
Another day, another denial – this time, from Carnival Cruise Lines.
Do I deserve a refund for the apartment rental from hell?
Maybe Patsy Chan should have known better than to rent a room using AirBnB. After all, she works for a hotel, and in a high-profile position at that. It’s no secret that a reservation on this startup site is a hit-or-miss-proposition.
Is the TSA worth saving?
If you’re upset by the TSA’s clumsy efforts to protect us from airborne terrorists — and let’s face it, who isn’t? — then you may have missed the good news last week.
Would a US Airways-American Airlines merger be good for travelers?
If it happens, the expected union of US Airways and American Airlines could be one of the last big legacy airline mergers. Maybe even the last one.
Are car rental companies forcing you to buy insurance you don’t need?
When Todd Ramsdell’s wife rents a car from Budget, she’s told insurance is required. But it isn’t, and now she wants her money back. Why isn’t Budget budging?
Spirit’s Baldanza: “We don’t force customers to pay for services they don’t want or need”
Spirit Airlines is at it again — first denying a dying war veteran a ticket refund, then announcing it would raise its fee for carrying a bag on its flight to $100. Passengers are outraged. A Facebook petition to boycott the carrier is gaining momentum.
Air France offered us an upgrade — then it didn’t
Brian Lee and Alisha Singh were looking forward to their Air France flight the same way all of us used to anticipate flying, and a few of us still do.
Are airlines moving the loyalty program goalposts?
Every week or so I get a complaint about the elusive nature of loyalty programs.
Southwest Airlines responds to needy passenger with compassion – why won’t US Airways?
When you’re in my line of work, you hear your share of sob stories. Few are as tragic as Charley Price’s, and few have as frustrating an outcome.