Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Duncan Fox saw a glimmer of hope when Mexicana Airlines recently announced it would return to the skies. Back in 2010, he’d booked a flight from San Francisco to Puerto Vallarta, but shortly before his trip, Mexicana filed for bankruptcy protection and then folded.
Which of these two offers is the bigger scam?
In the customer service world, a first-class, roundtrip ticket anywhere the airline flies is the ultimate mea culpa — an airline’s way of saying, “We’re really sorry.”
As Carnival Corp. announced plans to salvage the Costa Concordia last week, the world’s attention focused again on cruise safety — or rather, lack of it.
Jennifer Chilton is outraged because her friends have been denied travel insurance coverage on a technicality. Will they really lose $10,074 because of a clause in the fine print? Find out.
We’ve talked about vacation club scams in the past — and I’m on record as saying I’ve never run across a legitimate travel club — but what happens to the folks who plunk down thousands of dollars for a membership?
Resort fees fall under the category of “nuisance” surcharges because they’re usually so insignificant that they’re not worth fighting. And travel companies know it, which is one reason they keep piling ’em on.
And now, a little story about names, online travel agencies, airlines and the TSA.
Mention the word “pets” and “planes” and it’s enough to start a dogfight.
No one should have been surprised when Nobel Peace Prize winner and former Secretary of State Henry Kissinger issued a statement praising the the Transportation Security Administration for its professionalism after he got a pat-down last week in New York. What was he supposed to do, call the TSA a criminal organization?
