Are car rental companies forcing you to buy insurance you don’t need?
When Todd Ramsdell’s wife rents a car from Budget, she’s told insurance is required. But it isn’t, and now she wants her money back. Why isn’t Budget budging?
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Spirit’s Baldanza: “We don’t force customers to pay for services they don’t want or need”
Spirit Airlines is at it again — first denying a dying war veteran a ticket refund, then announcing it would raise its fee for carrying a bag on its flight to $100. Passengers are outraged. A Facebook petition to boycott the carrier is gaining momentum.
Air France offered us an upgrade — then it didn’t
Brian Lee and Alisha Singh were looking forward to their Air France flight the same way all of us used to anticipate flying, and a few of us still do.
Are airlines moving the loyalty program goalposts?
Every week or so I get a complaint about the elusive nature of loyalty programs.
Southwest Airlines responds to needy passenger with compassion – why won’t US Airways?
When you’re in my line of work, you hear your share of sob stories. Few are as tragic as Charley Price’s, and few have as frustrating an outcome.
Do I deserve a refund for a closed pool?
As a silver-level Latitude program member, Judith Pearlstein counts herself among NCL’s top customers. So when her Presidents’s Day weekend cruise to the Bahamas didn’t go as planned, she expected the company to step up and make things right.
Could United Airlines’ chaotic computer “cutover” have been avoided?
At United Airlines, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines, and it involved combining two complex passenger reservations systems.
How much worse can the TSA behave?
When you’re on probation, you steer clear of trouble. You try to to avoid any appearance of impropriety, and you’re on your best behavior.
Was I scammed by my car rental company?
Mark Spritzler gets a surprise bill for $312 after he returns his rental car. Seems his windshield was cracked. But he says he didn’t do it — and he’s got proof. Why won’t Thrifty see things his way?
I paid $6,995 for a travel club membership — did I just get scammed?
Cathy Evans doesn’t fit the profile of a typical scam victim. She’s an account manager for a technology company in Boston, and she likes to think of herself as a discerning customer.