Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
As a silver-level Latitude program member, Judith Pearlstein counts herself among NCL’s top customers. So when her Presidents’s Day weekend cruise to the Bahamas didn’t go as planned, she expected the company to step up and make things right.
At United Airlines, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines, and it involved combining two complex passenger reservations systems.
When you’re on probation, you steer clear of trouble. You try to to avoid any appearance of impropriety, and you’re on your best behavior.
Mark Spritzler gets a surprise bill for $312 after he returns his rental car. Seems his windshield was cracked. But he says he didn’t do it — and he’s got proof. Why won’t Thrifty see things his way?
Cathy Evans doesn’t fit the profile of a typical scam victim. She’s an account manager for a technology company in Boston, and she likes to think of herself as a discerning customer.
Bad flight stories are a dime a dozen, but every now and then, I get one that rises above the others. Like Michelle Vazul’s.
The late model Hyundai Elantra that Joe Gershman rented from Dollar in Charleston, SC, recently looked fine from the outside.
Spend a little time driving America’s Interstate highways, and you’ll get to know all the characters that make their homes on the road.
A new Transportation Security Administration initiative that lets trusted travelers bypass the airport screening line is on the verge of an ambitious expansion. By the end of the year, PreCheck, a government program that offers expedited screening to those who submit to an initial background check, is expected to be available in 35 airports.
Greg Melgares is a patient guy. But even his patience has limits. The refund from Southwest Airlines he’s been promised for a year still hasn’t arrived. Will the airline ever pay him?
