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Elliott Report

Elliott Report

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Commentary

Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.

“I was so touched I almost cried”

January 23, 2024April 1, 2013 by Christopher Elliott

… Read more

Categories Commentary

Changing the rules of engagement (for the better, let’s hope)

January 23, 2024April 1, 2013 by Christopher Elliott

… Read more

Categories Commentary

Whatever happened to mercy?

January 23, 2024April 1, 2013 by Christopher Elliott

… Read more

Categories Commentary

To the caring employees at Vons in Chatsworth, Calif. — thank you!

January 23, 2024March 25, 2013 by Christopher Elliott

… Read more

Categories Commentary

Why loyalty programs are dead — and why that’s good news for almost everyone

January 23, 2024March 25, 2013 by Christopher Elliott

… Read more

Categories Commentary

“There were angels all around me on that JetBlue flight”

January 23, 2024March 17, 2013 by Christopher Elliott

… Read more

Categories Commentary

It’s great to have Bank of America in my corner — seriously

January 23, 2024March 11, 2013 by Christopher Elliott

Bank of America gets more than its fair share of complaints. But Ann Rieke had a terrific experience with her B of A credit card.

Categories Commentary

Is this enough compensation for my canceled room?

January 22, 2024February 1, 2013 by Christopher Elliott

With Superstorm Sandy the host told her she could cancel her reservation in light of the looming natural disaster.

Categories Commentary

My T-Mobile phone doesn’t work — now what?

May 3, 2025January 31, 2013 by Christopher Elliott

Robin Myer’s phone doesn’t work. Neither does her daughter’s. T-Mobile doesn’t seem to care. Can their phones be fixed?

Categories Commentary

Look out! 4 things that get damaged at the airport

January 22, 2024January 30, 2013 by Christopher Elliott

TSA agents believe they are the last line of defense against terrorism, and that sometimes you have to break a few metaphorical eggs to keep America safe.

Categories Commentary
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