Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Argh! This damaged freezer from Sears is making me come unhinged
Alex Schuler’s new Sears freezer is damaged by a technician. Is she entitled to any compensation for the botched delivery service?
Leaning leaners and the airlines that let ’em
The first thing I noticed about the passenger in seat 9C on a recent flight from Orlando to Washington was that he was carrying a light sabre.
Are lax rules slowing down airline ticket refunds?
Kathleen paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways.
Should I have to pay for my car rental to be towed?
Kathy O’Leary is being pursued by a collection agency, which wants it to pay for a tow on a Hertz rental. Does she have to? Or should insurance cover her rental?
The dinging didn’t stop until we landed in Venice
The first-class seats on US Airways flight 714 from Philadelphia to Venice on Sept. 18 looked like ordinary first class seats. They felt like ordinary first class seats. But they were anything but ordinary.
Charged for an online class I didn’t take
Rhonda Smith’s daughter decides not to take a class at the University of Phoenix, but there’s just a small matter of her bill. Does she still have to pay it, even though she didn’t take the course?
Hey, what’s your hurry?
I don’t know what I was thinking, trying to drive 1,100 miles in a straight shot.
Is this the only way to change the TSA?
Here’s a question everyone should be asking after last week’s stunning verdict against Andrea Abbott, the Nashville mother who tried to stop TSA agents from patting down her teenage daughter: Where do travelers turn when they have a legitimate grievance against the agency charged with protecting America’s transportation systems?