Should I have to pay for my car rental to be towed?
Kathy O’Leary is being pursued by a collection agency, which wants it to pay for a tow on a Hertz rental. Does she have to? Or should insurance cover her rental?
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
The dinging didn’t stop until we landed in Venice
The first-class seats on US Airways flight 714 from Philadelphia to Venice on Sept. 18 looked like ordinary first class seats. They felt like ordinary first class seats. But they were anything but ordinary.
Charged for an online class I didn’t take
Rhonda Smith’s daughter decides not to take a class at the University of Phoenix, but there’s just a small matter of her bill. Does she still have to pay it, even though she didn’t take the course?
Hey, what’s your hurry?
I don’t know what I was thinking, trying to drive 1,100 miles in a straight shot.
Is this the only way to change the TSA?
Here’s a question everyone should be asking after last week’s stunning verdict against Andrea Abbott, the Nashville mother who tried to stop TSA agents from patting down her teenage daughter: Where do travelers turn when they have a legitimate grievance against the agency charged with protecting America’s transportation systems?
Can you trust a vacation rental?
The two-bedroom apartment in the trendy Tunali neighbor-hood of Ankara, Turkey, that Richard and Ellen Lacroix rented through Airbnb fell dramatically short of their expectations.
Are “unpublished” hotel reservations too hard to cancel?
Derek Ho’s Expedia booking goes sideways, and he needs help. Can this trip be saved?
No, this isn’t a Hotwire bait-and-switch scam (or is it?)
Kim Gandy is an experienced traveler, and she she’d like to think she wouldn’t fall for a scam. But when she tried to book a rental car through Hotwire recently, she thinks she may have been duped.
I canceled my window order, but where’s my refund?
Barbara Jamison cancels her window order on time, but her company wants to charge her anyway. Is she out of luck?
Why did my ticket refund take forever and a day?
Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.