Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
I rented a damaged car from Dollar — why should I have to pay?
William Hicks rents a car from Dollar with a ding in it. Now it wants to charge him for the damage. But it can’t prove he did it. Should he pay, anyway?
3 tips for handling upgrade guilt
Do you suffer from upgrade guilt when you fly in first class? You probably do — and if you don’t, you should.
Delta’s Ausband: “Customer service is very important to the bottom line”
Here’s part two of my interview with Allison Ausband, Delta Air Lines’ vice president for reservations sales and customer care.
Delta’s Ausband: When it comes to customer service, “we want to be even better”
Allison Ausband is Delta Air Lines’ vice president for reservation sales and customer care. I met with her last week to discuss the progress since our last interview in 2010. Here’s part one of our interview.
Oh no! I missed my connection and had to pay extra
Sue Broxholm’s connecting flight back home is delayed, and her airline eventually asks her to pay an extra $462 to continue her journey. Is that right? And if not, should it give her a refund?
Should I have been charged extra for my checked luggage?
Deborah Bouchette researches the luggage rules for an upcoming flight, but is surprised by a 200 Euro fee to check her bag, anyway. Her airline says she should get a refund — so why isn’t she?
5 reasons I’m opting out of the TSA’s scanners (and you should, too)
Next week is one of the busiest of the year for air travel. And the last thing you probably want to see at the airport when you fly home for Thanksgiving is a long line — especially one that’s preventable.
My refrigerator is cursed – can you lift the spell?
Stephen Ashley’s refrigerator is cursed. Can a consumer advocate lift the spell?
Should Republicans blame the TSA for their loss?
When Susan Verbeeck attended a rally for Republican presidential candidate Mitt Romney with her two daughters and a friend at the Virginia State Fairgrounds in Doswell, Va., earlier this month, she didn’t expect to be greeted by TSA agents.