Can you trust a vacation rental?
The two-bedroom apartment in the trendy Tunali neighbor-hood of Ankara, Turkey, that Richard and Ellen Lacroix rented through Airbnb fell dramatically short of their expectations.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Are “unpublished” hotel reservations too hard to cancel?
Derek Ho’s Expedia booking goes sideways, and he needs help. Can this trip be saved?
No, this isn’t a Hotwire bait-and-switch scam (or is it?)
Kim Gandy is an experienced traveler, and she she’d like to think she wouldn’t fall for a scam. But when she tried to book a rental car through Hotwire recently, she thinks she may have been duped.
I canceled my window order, but where’s my refund?
Barbara Jamison cancels her window order on time, but her company wants to charge her anyway. Is she out of luck?
Why did my ticket refund take forever and a day?
Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.
After a detour to Bangor, do I deserve a ticket refund?
As SAS Flight 910 from Newark to Copenhagen climbed to its cruising altitude on June 20, one of its air conditioning units malfunctioned, forcing it to make an emergency landing in Bangor, Me.
How to kill the TSA’s full body scanners — once and for all
It started like it always does, just a few moments before I arrived at the airport. Except this time, the symptoms felt exponentially worse.
Is it too hard to get an airline ticket refund?
When John King’s mother dies, he asks American Airlines to refund her ticket. Instead of sending the money, it emails him a series of form letters. What should he do?
Holy water! Did Southwest mistreat passenger on a pilgrimage?
There isn’t much Val Maswadi and Southwest Airlines can agree on.
Help! My phone’s been disconnected!
Linda Brown-Westmoreland’s phone is suddenly disconnected. Comcast promises it will fix the problem fast, but it doesn’t. Is she out of luck?