Is there a car rental toll conspiracy?
Maybe I got it wrong when I concluded that car rental companies are just trying to help customers by offering “optional” toll payment services with their cars.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
A perfect Paris vacation foiled by a flagging flap — what can I do?
It was supposed to be a special trip for Alana Pitts and her father to celebrate his birthday in Paris. They’d made reservations at the Hilton Arc De Triomphe hotel in Paris back in June, using his HHonors points, and selected a special room on the executive floor with two queen-size beds.
What’s the problem with the TSA’s pat-downs?
Michelle Dunaj, the terminally ill passenger who claims TSA agents in Seattle-Tacoma International Airport botched her pat-down, drew a visceral reaction from travelers with the humiliating details of her screening.
Who’s responsible for this codeshare confusion?
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?
But no one told me the pool was closed!
Renee Fasanella’s son is booked at a water park for spring break. Problem is, none of the pools are open. Why didn’t anyone mention that, and can he get his money back?
How much is your stolen property worth? Who can say?
Theft happens. Even at a hotel with a sterling reputation, like Marriott.
When did the warranty on my TV expire? We can’t agree!
Jennifer Mason’s TV is on the blink. She thinks Vizio should repair it, but the manufacturer says it’s out of warranty. Who’s right?
Can breast-feeding activists have it both ways on a plane?
One of the hot discussions this summer centered around the rights of mothers to nurse their babies on a plane.
Is this discount airline ticket a lost cause?
Carole Brown’s airline ticket — or lack of a ticket — is probably a lost cause. But this being Monday, when I present a borderline case, I’m not 100 percent certain of it.
Are airlines unjustly profiting from ticket change fees?
What’s the best way to correct the name on an airline ticket? If you’re Akshay Malhotra, the answer is: Buy a new one, of course!