Ridiculous or not? Airlines fall in love with fuel surcharges all over again
When Sylvia Dawson tried to book airline tickets from New York to London for a group traveling next month, she was taken aback by the fare.
Christopher Elliott
Can this honeymoon be saved? Help, they closed my resort in Fiji
Careful readers of this feature have probably figured out by now that it’s loosely based on the Ladies’ Home Journal column, Can This Marriage Be Saved?. We haven’t saved any marriages here — yet. But this week’s case may come the closest.
The travel industry moves to preempt customer complaints
When Jason Plott’s Western Caribbean cruise was delayed because of dense fog in Galveston, Tex., earlier this year, Carnival offered two possible resolutions before casting off: Either a full refund or an abridged cruise, which included an onboard credit and a discount off a future vacation.
Adventures in Colorado’s snow country
It’s easy to get lost in Vail. It’s just as easy to find yourself in Keystone.
An unmarried driver fee? How enterprising
When Stacey Koprince rents a car with her partner in Hilton Head, SC, there’s an additional driver fee of $5 a day – a fee Enterprise had promised not to charge. What now?
How to win the car rental claim game
Tim Carpenter thought he had done everything he could to avoid a frivolous damage claim on his rental minvan.
Enterprise pulls cars from Orbitz after dispute
Enterprise Holdings, which owns and operates the largest fleet of rental cars in the world under the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands, will announce tomorrow that it is ending its relationship with Orbitz.com and its sister site CheapTickets.com on April 1 after “months of difficult discussions.” I asked Pam Nicholson, the president and chief operating officer of Enterprise Holdings, to explain the decision and what it means to travelers.
Is this enough compensation? A flight voucher for damaged luggage
When Rose Satz showed up at the luggage carousel in Baltimore after a recent American Airlines flight from Dallas, she found her almost-new American Tourister bag in bad shape.
Can this trip be saved? Stranded 12 hours on the tarmac after earthquake
Not all of the survivor stories coming out of Japan in the wake of the tragic earthquake involve tsunamis or exploding nuclear reactors.
You said it: Virgin America is “thinking outside the box”
I’ve written about Virgin America several times in the recent past, and have even had a chance to fly with it.