Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
The TSA's campaign to confuse airline passengers has intensified. Travelers are expressing frustration after revised statement.

TSA’s “layered” approach to security and what it means to you

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The Transportation Security Administration’s campaign to confuse airline passengers has intensified. After posting a revised statement and Q&A about Northwest Airlines Flight 253 to its Web site yesterday that essentially said nothing, travelers are expressing frustration with the agency that’s supposed to safeguard America’s transportation systems.

The TSA has ordered airlines to perform a manual pat-down screening of all passengers on inbound international flights.

TSA orders pat-down of all passengers during boarding

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The Transportation Security Administration has ordered airlines to perform a manual pat-down screening of all passengers on inbound international flights, “concentrating on upper legs and torso,” according to a memo sent to US Airways employees. The search must be performed by airline personnel during the boarding process, in addition to the regular screening at the checkpoint.