The government shutdown’s surprise effect on travelers
The government shutdown was supposed to be a non-event for travelers, but it didn’t quite turn out that way.
Christopher Elliott
Why sharing is good – even when the travel industry says it isn’t
When it comes to travel, is sharing good for you? If it turns consumers into travel providers, you’ll often hear a “no.”
Can I use Cathay Pacific miles to escape from New York?
Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?
Dish doesn’t work even after “re-education” visit
Her mother’s Dish TV service doesn’t work despite repeated calls to the company. But now it refuses to waive her early termination fee. Does Denise Omelia’s mother have no choice but to pay up?
5 times customers should say “sorry”
Ever apologized to a business? If you said “never,” then maybe you don’t have kids.
Kicked off the plane for having a few pre-flight drinks
While Mike Murray waited with his two nephews and cousin in the first-class lounge to board his United Airlines flight from San Francisco to Washington, he consumed three gin and tonics in two hours.
TSA’s new Pre-Check programs raises major privacy concerns
When the Transportation Security Administration’s Pre-Check formally launches sometime this fall, its trusted-traveler program will already have the enthusiastic endorsement of frequent travelers — and an equally enthusiastic denouncement from privacy advocates.
Why fake reviews don’t really matter
Don’t believe everything you read online, especially on user-generated review websites such as TripAdvisor or Yelp, which claim to help you find the best hotels and restaurants.
Bumped, but where’s my voucher?
Delta promises Shirin Vakharia a flight voucher if she volunteers to take another flight. She does — but where’s the scrip?
Hey, where did my Sprint discount go?
When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?