What to do when Ashley’s Home Care is a no-show
The $99 voucher Gabi Tanis bought through LivingSocial for power washing is worthless. Making matters worse, the company won’t refund her money. What now?
Christopher Elliott
Are you a whining customer? 3 ways you can tell
No one likes a whiner.
Help, my Mexican vacation rental pocketed my deposit!
Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, “and had a great experience each time,” she says.
How can you miss your national parks if they never go away?
Maybe we should thank the United States Congress for shutting down our government, which closed America’s national parks for 16 unbearably long days.
Losing it over car rental “loss of use”
After Ben Harris dropped off his Mazda 3 rental at the airport in Maui last December, a Hertz agent pointed to some scuffed paint on the underside of the front bumper. Although the employee asked Harris to fill out an incident report, he assured Harris that it was just a formality, and that he wouldn’t get a bill for the damage.
Whaddya know about airline passenger rights? Not much
Beyond the fact that you don’t have too many, what do you know about your rights as an airline passenger? If you said “not much,” then you’re in good company.
Why can’t I change the name on my frequent flier award ticket?
Delta won’t make a name change on a mileage ticket, endangering one family’s cruise. Can this trip be saved?
Why doesn’t Target’s website work in South Korea?
Target.com doesn’t work in South Korea, and that’s a problem for Sean Bamrick, who is stationed there with his family. Can I help him unblock it?
Should companies break their own rules? Yes, and here’s when …
Last week, when I suggested that consumers should sometimes apologize to a company, a few of you thought I had completely lost it.
Should US Airways compensate me for a lodging error?
Ken Middleton and his girlfriend were flying back to the mainland after enjoying a vacation in Hawaii. At least, they were supposed to be. But their US Airways flight was canceled because of a mechanical problem and they were rebooked on a flight 24 hours later.