Painful truths.
That’s what Heather Dratler delivered in her epic story on the things airlines insiders wish you knew, but are afraid to tell you.
Months after Ruth Carr returned from Italy, the citations started piling up in her mailbox: two for driving in a “restricted” area in Rome, another for a similar traffic violation in Vicenza.
Shawna Amella gets a bill from Hertz more than a year after her rental, even though the car she damaged has already been fixed. Does she still have to pay?
Just when you thought you’d seen it all, they’ve done it again.
Here’s the latest outrage, courtesy of Josh Dare. He booked five tickets to Europe on United Airlines (sigh, yes — United Airlines) and then had the audacity to purchase a sixth ticket using points earned through his credit card.
Well, no one’s perfect.
Howard Madnick calls it the “disappearing reservation” trick. I’ll let him describe a bizarre series of circumstances that led to several reservations being made and then lost. American has offered a resolution, but he wants to know: Is it enough?
When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”
Let’s scrap the titles.
That’s my takeaway after one of my sources raised the issue of adding “doctor” to her name when she flies.
Kathryn Frieze just wanted her money back. She had paid the airline Iberia $176 for an “extra legroom” seat on a flight from Chicago to Madrid, but the airline rescheduled her flight, dropping her upgraded economy class seat. Her repeated attempts to reach the airline proved futile.
If you travel, you probably already know that smartphone apps aren’t that smart. In fact, they’re sometimes buggy, sluggish and hard to use.
When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word?
