Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

How to get better in Boulder, Colorado (and find time for a few turns)

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Before my feet touched the ground, I knew something was wrong. I felt that familiar sore throat, the feverish chills, the body aches and fatigue.

I had the flu.

I rolled back into my bed at the Crowne Plaza in Denver and silently wondered, “How bad is this going to be?”

The answer came soon enough. Two of my kids — the indefatigable 11-year-old and the high-energy 13-year-old — were uninfected.

Check out these sites for objective travel insurance information

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Elaine Karlson is planning a vacation to Cooperstown, N.Y., to visit the National Baseball Hall of Fame and to watch her grandson compete in a baseball game. And she’s worried.

First, there’s the price difference between the refundable airline tickets and the nonrefundable ones — the refundable ones are three times as expensive. There’s also the question of what to do if she and her husband have to cancel.

Instead of paying extra for the less restricted ticket, she’s considering travel insurance.

Why Crested Butte is Colorado’s most serious ski resort

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Crested Butte is Colorado’s most serious ski resort.

Seriously challenging, seriously scary — and seriously fun.

The mountain’s almost-vertical, double black diamond runs, most of them accessible from a T-bar lift, are in a class by themselves. (A T-bar? Haven’t seen one of those in years.) These slopes will put the fear of God in you even if you’re a lifelong skier.