These CardCash gift cards are worthless. Can you help me?
Gesine Van Der Meer’s gift cards are worthless. Why won’t CardCash, the company through which she purchased them, offer a refund? And is there anything our advocacy team can do to help?
Christopher Elliott
Vouchers are no good, SATA Azores Airlines! I want cash compensation!
When SATA Azores Airlines cancels Ardis Young’s flight, she asks the carrier for compensation under EU 261, the European consumer protection law. The airline responds with excuses — and flight vouchers. Is it shortchanging her?
What’s a Daily Destination Fee? Here’s what you need to know
Jason Scheff wants to know what a surprise Daily Destination Fee is on his Marriott hotel bill. I’ve been getting a lot of similar complaints about this new fee and tracking it closely, so let’s take a minute to explore this new surcharge.
Is this American Airlines goodwill gesture just an insult?
When spring storms delayed Ernest Messersmith’s flight from Hawaii to Boston, American Airlines offered vouchers and hotel rooms for his inconvenience. Vouchers that, on reflection, it probably didn’t have to offer.
I love to be helpful. But we don’t take Panera orders here
Panera just ordered me to delete the names, numbers and email addresses of its executives from this site. It’s not the only company that wants me to erase contact information.
But should I?
I need out of this Sprint customer service nightmare
Sprint offers to lower Kenneth Lynch’s phone bill but then pulls a fast one when his wife tries to upgrade her phone. Will the carrier go back on its word?
Battle for the overhead bin is as fierce as ever
Too much stuff, not enough overhead bin space.
The problem is easy enough to define for air travelers. But the solution — despite new airline rules — is not.
New tracking technology could make lost belongings a thing of the past
As a 6-year-old, Josh Lippiner’s daughter, Emma, played hide-and-seek to win. So one day, when she vanished for more than a few minutes, her parents panicked.
“My wife and I couldn’t find her,” Lippiner remembers. “We completely freaked out.”
Can Facebook Messenger help travelers get better service?
When Karen Korr wanted to change part of her European itinerary, she didn’t call Travelocity, her online travel agency. She didn’t send an email or a text message, either.
Instead, Korr, who works for a nonprofit organization in San Diego, clicked on Travelocity’s Facebook page and sent the company an instant message. She asked whether she could make arrangements to stay in Lagos, Portugal, for a few extra days.
Blindsided by a British Airways error! Will love conquer all?
Newlywed Mahim Lakhani is traveling to India to introduce his new wife to his family and to celebrate their wedding. But a British Airways error disrupts their plans. Find out how they overcome their honeymoon problems.