Why won’t WOW air refund my canceled flight?
When Tiemi Washington’s airline cancels her flight from Paris to Reykjavik, Iceland, it promises her money back. Now she wants to know: Why won’t WOW Air refund my canceled flight?
Christopher Elliott
Hey, did you forget to pack your common sense?
Common sense has always been a precious commodity in travel. You don’t need stories about tourists plunging off cliffs in their cars or YouTube videos of national park visitors nearly being mauled by wild animals they were trying to pet to be reminded of that uncomfortable fact.
It’s time to take a stand
Is your name on this list?
It’s a list of the individuals who have supported this site this year. If you’re on it, you’ve already taken a stand, and I’m very grateful for that.
If it isn’t, I hope you’ll consider adding your name.
Why little things can make a big difference when you travel
When you’re on the road, little things can make a big difference. Like extra bags, a deck of cards, and eating utensils.
Support better consumer advocacy by wearing this now
When I visited Scott Jordan in his Ketchum, Idaho, home office a few weeks ago, his dogs greeted me. Scott, the CEO of SCOTTeVEST, makes awesome wearable luggage, including vests, shirts, and jackets.
My Samsung refrigerator doesn’t work — and they’re keeping my money!
Despite two in-home repairs, Maximiliano Jimenez’s Samsung refrigerator doesn’t work. What’s more, Best Buy won’t refund the $1,460 it promised. Is there a way to fix this?
What would happen if Elliott Advocacy fails?
Here’s a question I’ve been reluctant to ask during our spring fundraiser, but it demands to be answered: What happens if we fail?
“I have this idea for an advocacy website”
“I have this idea for a website,” I said to my CNN.com editor, leaning forward in my seat.
Five things your airline customer service should never say
Leslie O’Flahavan looks more like an English teacher than an airline employee. Everything about her is no-nonsense, from her curly black hair, to her Nordstrom business-casual attire, to her carefully chosen words.
Maybe that’s because she spent nearly a decade as a high school educator. But she has moved on to a different kind of teaching: tutoring airlines on how to use the right words to respond to passenger comments and complaints.
Can he get a United Airlines waiver?
Thomas Pettit wants a change fee waiver from United Airlines. His grandson, who is in the military, can’t get leave during Petit’s visit to South Korea. And now Pettit wants to cancel his planned trip to Seoul. Can he negotiate a lower fee from the airline?