Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Prime Time Shuttle promises Prabhakar Pamidi a refund when it fails to pick him up at LAX. Months later, he's wondering where his money is?

Prime time shuttle stranded me at the airport. What happened to my refund?

January 29, 2024November 25, 2018 by Christopher Elliott

Prime Time Shuttle promises Prabhakar Pamidi a refund when it fails to pick him up at LAX. So where’s the money?

When it comes to vacation trouble, the worst is the kind that you don't see coming. I'm talking about insects and rodents that decide to join you.

These unwanted guests joined us on vacation. Here’s what we did about them

August 31, 2024November 24, 2018 by Christopher Elliott

When it comes to vacation trouble, the worst is the kind that you don’t see coming. I’m talking about insects, rodents, and other creepy-crawlies that decide to join you on your getaway. Add kids to that mix and you have the soundtrack for a horror movie.

Travelers have so much to be thankful for, right? Well, kind of. Since it's that time of the year when people celebrate gratitude, let's sort it all out.

Travelers have much to be thankful for this season

September 5, 2024November 24, 2018 by Christopher Elliott

Travelers have so much to be thankful for, right?

Well, kind of.

There are cases and then there are cases. Keontae Moore's story involves Sprint problems, girlfriend troubles and money. Is there any way that we can help?

Here’s how one man’s girlfriend troubles led to big Sprint problems

January 29, 2024November 23, 2018 by Christopher Elliott

There are cases and then there are cases. Keontae Moore’s problem, which involves a Sprint phone activation, girlfriend troubles and money, is a case.

I’m not entirely sure what kind of lesson this story teaches. In fact, I’m not even sure what this case is about. I’ll tell you the story and then let you decide.

Linda Robinson's rental is unreachable after the road washes away during a storm. But is her booking protected by the VRBO's Book with Confidence Guarantee?Guarantee?

The road to my VRBO rental washed away. Why can’t I get a refund?

January 29, 2024November 23, 2018 by Christopher Elliott

Linda Robinson’s VRBO rental is unreachable after the road washes away during a storm. But is her booking protected by the company’s “book with confidence” guarantee?

Sonia Strauss entrusts her sofa to Miller Mills Decorating in Delray Beach, Fla., for an upholstering job. Then the furniture disappears.

Why is Miller Mills holding my sofa hostage?

January 29, 2024November 21, 2018 by Christopher Elliott

Sonia Strauss entrusts her sofa to Miller Mills Decorating in Delray Beach, Fla., for an upholstering job. Then the furniture disappears.

Yasmin Maniar's hotel room in Mexico isn't what she expected. The room had no air conditioning. But should Booking refund it?

No air-conditioning in her Mexican hotel. Will Booking refund her stay?

January 29, 2024November 20, 2018 by Christopher Elliott

Yasmin Maniar’s hotel room in Mexico isn’t what she expected. But should Booking refund it?

If you're worried about how much TSA security fails to detect, there's a new survey that puts the issue into troubling perspective.

The banned items TSA security fails to detect will blow your mind

January 29, 2024November 19, 2018 by Christopher Elliott

Did you hear about the guy who tried to spirit a .40 caliber rifle past Transportation Security Administration (TSA) agents in Baltimore? He blamed his mother for packing the weapon in his carry-on bag. True story.

If you're about to take a bucket-list drive up California's Highway 1 to Monterey or down Florida's Overseas Highway to Key West, you need to know this: These road trips are unlike any other drive you'll take. And that's especially true if you're doing it with your family.

Everything you need to know before you take a bucket-list drive

January 29, 2024November 17, 2018 by Christopher Elliott

If you’re about to take a bucket-list drive up California’s Highway 1 to Monterey or down Florida’s Overseas Highway to Key West, you need to know this: These road trips are unlike any other drive you’ll take. And that’s especially true if you’re doing it with your family.

Flying with a baby? Here is what you need to know

January 30, 2024November 17, 2018 by Christopher Elliott

If you think flying with a baby is easy, maybe you didn’t hear about Krupa Patel Bala. She recently traveled from Sydney to San Francisco on United Airlines with her husband and 8-month-old son. And the experience was anything but easy.

Christopher Elliott

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