Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Where is this consumer's Yankee Candle refund? He just wanted to take advantage of the company's seasonal deals. So what went wrong?

I want my Yankee Candle refund — Help!

January 22, 2024November 12, 2020 by Christopher Elliott

Where is this traveler's Rui resort credit? It seems like a simple question -- so what's going on here? The Elliott Advocacy will find out.

My Rui resort credit is missing in action. Help!

January 22, 2024November 6, 2020 by Christopher Elliott

Venmo just froze Joshua Hethcoat's account -- along with his $2,000. Now he wants to know how to get his account unfrozen and regain access to his money.

Can Venmo really freeze my account like this?

December 6, 2024November 4, 2020 by Christopher Elliott

Venmo just froze Joshua Hethcoat’s account — along with his $2,000. Now he wants to know how to get his account unfrozen and regain access to his money. Can we help?

If you're ready to plan a trip, you're probably asking yourself if you should hire a travel advisor or go it alone. Here's the answer.

Everything you need to know about planning a trip in 2025

January 27, 2025November 3, 2020 by Christopher Elliott

If you’re ready to plan a trip, you’re probably asking yourself if you should hire a travel advisor or go it alone. Here’s the answer.

Darshan Bhanushali's Pixel XL broke, but Google promised to give him a new phone.. So why did he receive a bill for $517?

My Google Pixel broke — why do I have to pay for it?

January 22, 2024October 29, 2020 by Christopher Elliott

How do you find the best hotel at the lowest rate? If you have the right expert advice, you can find the perfect accommodations for your next trip. I've conducted hundreds of interviews with professionals to find the best tips on how to book a hotel room.

How to find the best hotel at the lowest price in 2025

January 6, 2025October 22, 2020 by Christopher Elliott

How do you find the best hotel at the lowest rate? If you have the right expert advice, you can find the perfect accommodations for your next trip. I’ve conducted hundreds of interviews with professionals to find the best tips on how to book a hotel room.

Robbyn Parker just wants his dealership to fix his car. After reaching out several times, the company is now ignoring his request. Can we help?

I just want the dealership to fix my car!

January 22, 2024October 16, 2020 by Christopher Elliott

Robbyn Parker just wants his dealership to fix the car. But now the company is ignoring his plea for help.

When tragedy struck Kent Schroeder tried to cancel his Sandals trip to Jamaica. If he can't get a refund, can he at least give the trip away?

Sandals will not let me cancel my trip. Can I give it away?

January 22, 2024October 9, 2020 by Christopher Elliott

Last fall, Kent Schroeder and his wife were looking forward to spending their anniversary at a Sandals resort in Jamaica. Then tragedy struck and his wife unexpectedly died. But when he tried to cancel the Sandals trip, he encountered an unbending company policy that wouldn’t allow for a refund — even under the terrible circumstances.

But why wouldn’t Sandals allow the grieving widower to give the trip away to his daughter? That’s what Schroeder wants the Elliott Advocacy team to find out.