Charged $1,341 for damage I didn’t do
Theodore Mariano’s rental car has a scratch, and although his rental company promises it won’t charge him for the repair, it does. Did the scratch exist before he picked it up? Maybe.
Christopher Elliott
Dad passed away — is his cruise refund sunk?
Sandy Perozeni’s father was scheduled to take a two-week cruise on Celebrity’s Constellation last year.
A long, long wait to develop my film
They’ve had Kyleene Smith’s undeveloped film for almost three years. Can they do better?
Did KLM lie about her ticket refund?
If you’re an airline apologist, you’ll probably answer Angelina Bellamy’s question reflexively, if not dismissively.
What to expect if you’re expecting to cruise
Bryan and Fola Nelson were excited about their upcoming five-night Bahamas cruise on the Carnival Fascination. It was to be their last vacation before the birth of their first child.
Why won’t insurance cover my lost frequent-flier miles?
Charles Stewart’s wife is hospitalized in England and misses her return flight. Thank goodness she has travel insurance, which covers the cost of her return flight. But what about the miles she spent? Are they lost?
5 reasons I’m opting out of the TSA’s scanners (and you should, too)
Next week is one of the busiest of the year for air travel. And the last thing you probably want to see at the airport when you fly home for Thanksgiving is a long line — especially one that’s preventable.
The latest car scam: hail damage?
A few years ago, car rental companies made a small but profitable change to their contracts. They said if one of their vehicles was damaged by an Act of God, you were on the hook for the car.
My refrigerator is cursed – can you lift the spell?
Stephen Ashley’s refrigerator is cursed. Can a consumer advocate lift the spell?
They canceled the flight anyway — can I get a refund?
Here’s a problem I run into every now and then, and which I normally refer back to the airline – which usually tells the passenger “tough luck.”