When Dave Mootz checked into the RIU Playacar two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach. The area was undergoing a much-needed beach restoration project — during his much-needed Mexico vacation.
Sue Broxholm’s connecting flight back home is delayed, and her airline eventually asks her to pay an extra $462 to continue her journey. Is that right? And if not, should it give her a refund?
Ever since airlines added new economy-class seat reservation fees, they’ve insisted that the new charges would not lead to families with young kids being separated. And I believed it — until I heard from Vicki Wallace.
Nathan Witt is sold a “protection” package with DirecTV that covers moves. Only, it doesn’t. Now he’s being asked to pay a moving fee or cancel his service. What should he do?
The TSA as we know it is dead came from a publicist for one of the airline trade associations. Are airlines responsible?
After Jane Hatch selected the room rate she wanted at the West Street Hotel in Bar Harbor, Maine, the hotel Web site delivered an unpleasant surprise on the next screen: The quoted price hadn’t included a $25-per-day “resort and club fee” that gave Hatch access to the hotel pool, hot tub and fitness center — whether she wanted it or not.
Deborah Bouchette researches the luggage rules for an upcoming flight, but is surprised by a 200 Euro fee to check her bag, anyway. Her airline says she should get a refund — so why isn’t she?
Anything can happen on a plane. Anything did happen to Rita Auth when she boarded a recent flight from Dallas to Tucson.
