Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

They didn't have the accessible room I reserved -- what am I owed? Some hotel amenities aren't that important. Some are.

They didn’t have the accessible room I reserved — what am I owed?

January 23, 2024September 10, 2013 by Christopher Elliott

Some hotel amenities aren’t that important. Some are.

Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia.

Will the Travelocity-Expedia deal be good for travelers?

January 23, 2024September 8, 2013 by Christopher Elliott

Depending on whom you talk to, Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia will either create a dominant new Internet travel agency, give consumers access to more hotel choices or raise prices.

If you're one of the Americans who won't take a cruise this year, you might want to reconsider your vacation plans.

Is it finally safe to take a cruise?

January 23, 2024September 7, 2013 by Christopher Elliott

If you’re one of the 303 million Americans who won’t take a cruise this year, you might want to reconsider your vacation plans. This may be the time to head out to sea.

Melissa Sigritz is forced to pay $2,450 to get back home after her US Airways leaves her stranded in China. Is she entitled to a refund?

Stranded in China without an airline ticket

January 23, 2024September 6, 2013 by Christopher Elliott

Melissa Sigritz is forced to pay $2,450 to get back home after her airline leaves her stranded in China. Is she entitled to a refund?

Cracked refrigerator shelves from Whirlpool.

Hey Whirlpool, why are my refrigerator shelves cracking?

November 23, 2024September 5, 2013 by Christopher Elliott

When Cynthia Barrett’s refrigerator shelves start to crack, she goes looking for answers from Whirlpool. She doesn’t like what she finds. Can this appliance be fixed?

When it comes to email, which industry do you trust the most? 3 secrets for dealing with the scammiest industry on Earth

3 secrets for dealing with the scammiest industry on Earth

January 23, 2024September 4, 2013 by Christopher Elliott

When it comes to email, which industry do you trust the most?

Jennifer Forbes and her husband discovered that there are worse ways to start a vacation than having an invalid ticket.

A problem with your reservation? Maybe your travel agency should pay

January 23, 2024September 1, 2013 by Christopher Elliott

When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.

Turns out that avoiding the crowds isn't just a yawner of a cliche. It can be flat-out wrong, but the world's travel "experts" recommend this

Why the travel crowd is smarter than you — or me

January 23, 2024August 31, 2013 by Christopher Elliott

Go on, follow everyone to the beach this weekend.

Krishnan Ramanathan is being double-billed for his ADT home security system. Should he just stop paying it?

ADT is stonewalling me — should I stop paying my bill?

January 23, 2024August 29, 2013 by Christopher Elliott

Krishnan Ramanathan is being double-billed for his home security system. Should he just stop paying it?

It's true, social media fatigue is starting to set in across the Internet. Consumers say they're tired of receiving useless information.

3 reasons social media matters more than you think

January 23, 2024August 28, 2013 by Christopher Elliott

It’s true, social media fatigue is starting to set in across the Internet.